Home > Ask Our Experts > Noisy Flat Above is There Anyting We Can Do

Noisy Flat Above is There Anyting We Can Do

By: Jeff Durham - Updated: 13 Dec 2017 | comments*Discuss
 

Q.

We live in an old house (1890) that has been converted into flats, and the noise from the flat above is quite intrusive at times. We can hear footsteps, voices, items being dropped on the floor etc. We have addressed the problem with our new neighbours by letter and things have improved a little. The issue is that the flat is rented so the problem doesn't feel like it will ever go away. Barring expensive insulation solutions is there anything we can do to lessen the noise?

(Miss G Bell, 10 September 2008)

A.

If the house was converted into flats after you moved in, the first thing to establish is whether or not planning permission was granted for that. And, if that was the case, then you should be asking if soundproofing was specified in the plans and if that was one of the conditions of permission being granted. Even if planning permission was obtained at the time, with or without soundproofing, there are still things you can do.

Firstly, you should try to speak directly to the neighbours in question. With disputes that arise from noise levels, it’s often the case that the people concerned are not even aware that they are causing a problem. Therefore, in explaining the situation to them, it may be perfectly possible to rectify the issue amicably. If your neighbours are uncooperative, however, the next stage should be to inform the landlord of the property (as you state that it is rented) and ask them to speak about the noise issues with the neighbours themselves. It may well be that your landlord will be sympathetic to the problem and make provisions for having soundproofing installed underneath the floor above. Alternatively, a stern rebuke from the landlord might be sufficient to eradicate the problem.

Should all of the above fail, you should contact your local authority who will appoint one of their Environmental Health Officers to look at the case. Since the Noise Act of 1996 was established, an Environmental Health Officer can issue a warning to your neighbours if noise levels exceed a certain level. This warning can then be followed by a fine if the tenants fail to reduce their noise levels. Further action can also be taken.

Your question doesn’t mention excessively loud music, however, nor does it state at what time of day the noise is occurring, and these are two fairly important factors. For example, if it’s simply “footsteps, voices and items being dropped” as you suggest, it may simply be a case that better soundproofing is needed in the property. Also, remember that your local authority is going to look more closely at excessive noise levels which persist between the hours of 11pm and 7am, and allow a little more leniency at other times.

If you feel as though you have no option left but to turn to the Environmental Health Department, make sure you keep a log as to what time of day the excessive noise is taking place and what it consists of. You should also see if you can get any fellow neighbours to do the same, if they the noise levels have become an issue to them too. All information you can gather will assist the Environmental Health Officer if they decides to investigate further.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
I own my own ground floor flat and the flat above me is rented out by a landlord who only cares about getting his rent. The floorboards are incredibly noisy. Sleep depravation. Stress etc etc. I had asked the Tennant above to be considerate regarding the noise and asked them to complain to the landlord regarding the floors, to cut a long story short it turned into a shouting match and they called the police on me. Now they have complained to the landlord and gave him notice to leave. Saying i was intimidating them. I only want peace and quiet. Its driving me insane. The landlord has now threatened me with police and court action, also informing me the floors will not be getting repaired. What a cheek. Some one out there must know of something we can do. I have been in touch with councils etc but no one can help. PS this has been ongoing for a year. HELP
G - 13-Dec-17 @ 3:18 PM
shes not visiting shes got council house she doesnt work so guess taxpayers pay her rent and she in house above me its the system surround we aked them to turn down but bow its louder we cant put our telly on we wouldnt hear it
fruit - 5-Dec-17 @ 1:33 PM
fruit - Your Question:
Hi just wrote minutes ago we rent lady above sold house to a gent and his girlfriend who has her own house round corner is constantly here problem they have been lowering ceilings lifting floorboatds went on since 23rd sep they moved in last week when I asked if they could turn music down was shown in its a bass sound surround I said its like your constantly drumming on floor above my living room 4 oclock in afternoon this was she was drunk he was at work she asked if she could come in to hear it let her oh no she said I can turn that down next thing hes home al hell breaks lose he shows her the door then shes banging swearing to get in then peace for 2 days now shes back and the things back up again going crazy dreadng xmas /new year

Our Response:
Oh dear, there's not much you can do about neighbour's relationship issues really. Do have a word with the man who's renting the flat...while she's visiting he can probably keep control of the sound system volume at least.
ProblemNeighbours - 4-Dec-17 @ 2:35 PM
hi just wrote minutes ago we rent lady above sold house to a gent and his girlfriend who has her own house round corner is constantly hereproblem they have been lowering ceilings lifting floorboatds went on since 23rd sep they moved in last week when i asked if they could turn music down was shown in its a bass sound surround i said its like your constantly drumming on floor above my living room 4 oclock in afternoon this was she was drunk he was at work she asked if she could come in to hear it let her oh no she said i can turn that down next thing hes home al hell breaks lose he shows her the door then shes banging swearing to get in then peace for 2 days now shes back and the things back up again going crazy dreadng xmas /new year
fruit - 3-Dec-17 @ 10:37 PM
Just wanted to say thank you for your response below @ProblemNeighbours. I will take your advice and consult with a solicitor. Thanks!
Lisa333 - 14-Nov-17 @ 8:05 PM
Hi Jeff, Thanks for your reply. Kind regards 4everoptimistic
4everoptimistic - 14-Nov-17 @ 12:41 PM
4everoptimistic - Your Question:
Hi,I have been living in a flat owned by Metropolitan housing association for the last 16 years and basically, my home life is a never-ending nightmare for various reasons.The persistent problem is noise.because this flat does not seem to have any noise insulationthat means the slightest sound from a kitchen draw closing to bathroom or kitchen taps being turned on and off to chairs being pulled across uncarpeted floors and children running back and forwards for hours on end is driving me beyond despair.I am also dealing with other issues such as a moth infestation which was so bad that I ended up having to throw out my sofas and chairs because they became infested and the material was being eaten by the moths.Now my bathroom has become infested with tiny black flies.I don't have any idea where they are coming from?But they are there every single day and it is driving me to despair again.The landlord is unhelpful and basically tells me to deal with the problems myself.I want to know if there are any grounds to open a small claims case against MHT for actually exposing me to stress and frustration from living in their property?Living here is never ending nightmare and it is making so depressed that I fear for my sanity.I can't bear the thought of living here till the day I die.I live in hope that the present poor conditions will change but I am also realistic and so I know that is unlikely to happen in my lifetime.I can't believe that housing standards could be so low in London.

Our Response:
The local council environmental health officer might be able to take action against your landlord if the pest/repair problems fall in the right category See this guide . Unfortunately there will not be much they can do about the noise.
ProblemNeighbours - 14-Nov-17 @ 11:36 AM
Hi Jeff, I've just logged on again after spending about 2 hours wearing headphones in my bedroom just to drown out the noise from my neighbor below. To help you understand the situation and why it is persistent I'll briefly describe the estate and block I live in. I live in a two-story block which is occupied by three other tenants. I don't know for certain but judging by how easy it is to hear household sounds I think that it is reasonable to assume that this block and undoubtedly the entire estate(which by the way isn't big) was built without any noise insulation material. I assume again that that was done to keep costs down? If that was the actual reason then I am able to understand given the tight squeeze on funding by central government. However, this estate was completed in mid-2001 and so whatever money was used to build it may have come from the then Labour government who coincidentally introduced the so-called "decent homes" programme early in its 13-year tenure. The estate which used to occupy the new so-called "regenerated" estate was owned by the local council "Brent" and it was called "Chalk Hill". I moved onto that estate in the late 1980s and I could not believe that the council was keeping residents in such poorly maintained and extremely run down conditions. I lived there for 13 years and believe me, Jeff, it was an absolute nightmare. The noise issue was far worse than it is the new one. There was also a persistent problem with insect infestation which made my home life even more tormenting. Anyway, the council decided to knock it down and rebuild it. Now I am here I can honestly say that it is a carbon copy of the former estate in the sense that once again it was built without noise insulation despite the council knowing that former tenants complained regularly about it but as was expected that was overlooked. This estate is much smaller in size and as a result, tenants can't move as freely as they would like. Once again the estate lacks noise insulation and lo and behold tenants complain about it again. But once again the complaints fall upon deaf ears and the new landlord basically does nothing when problems arise. I have of course spoken to my neighbor many times and explained how her activity affects me even though I live at the top of the block. But it makes little difference and she continues to disturb my day and night even though at times to be fair it is unintentional and due to the lack of noise insulation. I have tried so hard to be long-suffering, patient, tolerate and such like but I'm only human and so I have now gone beyond breaking point and now I am feeling seriously depressed. I'm constantly in a bad mood which affects my relationship with my dear loving mother and I snap at her because I am so wound up and frustrated after 16 years of living in this nightmare flat and before that 13 years on the former neglected far worse estate known as Chalk Hill. I feel let down, betra
4everoptimistic - 12-Nov-17 @ 5:13 PM
Hi, I have been living in a flat owned by Metropolitan housing association for the last 16 years and basically, my home life is a never-ending nightmare for various reasons. The persistent problem is noise...because this flat does not seem to have any noise insulation that means the slightest sound from a kitchen draw closing to bathroom or kitchen taps being turned on and off to chairs being pulled across uncarpeted floors and children running back and forwards for hours on end is driving me beyond despair. I am also dealing with other issues such as a moth infestation which was so bad that I ended up having to throw out my sofas and chairs because they became infested and the material was being eaten by the moths. Now my bathroom has become infested with tiny black flies...I don't have any idea where they are coming from? But they are there every single day and it is driving me to despair again. The landlord is unhelpful and basically tells me to deal with the problems myself. I want to know if there are any grounds to open a small claims case against MHT for actually exposing me to stress and frustration from living in their property? Living here is never ending nightmare and it is making so depressed that I fear for my sanity. I can't bear the thought of living here till the day I die. I live in hope that the present poor conditions will change but I am also realistic and so I know that is unlikely to happen in my lifetime. I can't believe that housing standards could be so low in London.
4everoptimistic - 12-Nov-17 @ 11:49 AM
PW - Your Question:
There is a couple who live above me in a council flat who are incredibly loud after about 10pm onwords. Silence before that, then hell. First there is banging, like hitting a hammer onto the flooring or wall. Then there's them dropping things heavy like a bedside table onto the floor from the ceiling. Sometimes, you can hear football matches or just any sound blasting from the speakers/ a sound bar. And then there is their yelling. It's like a feminist got triggered and started yelling at a male clone of themselves. You can never know when they'll stop. Apparently they were reported to the local council for being loud consistently (more than one resident agreed), but nothing was done. Probably because they 'own' the residence inn the flat so they are ' untouchable' for the council. No one else has ever been this consistently loud in the flat, I have lived here for over a decade. And saying get sound proofing doesn't help because I'm tall and growing (currently 173cm) and I'm not that far from the doorframes. My local council wouldn't put in the effort anyway.

Our Response:
It's environmental health that you need to complain to, not the council's housing department. If the noise occurs frequently after 10pm and is excessive, they should be able to serve a noise abatement notice.
ProblemNeighbours - 7-Nov-17 @ 9:53 AM
Lisa333 - Your Question:
Reading the number of stories similar to mine here doesn't make me very hopeful that maybe there is a solution that I simply haven't thought of yet. I bought a ground floor flat in a period property two years ago, shortly after I completed renovations on my property a family purchased and renovated the upstairs flat (a small 2-bed). They gave it a complete overhaul, replacing everything including the carpeted floors, now hardwood. They created a modern loft style space with double height ceilings and thought of absolutely everything - except soundproofing. The open plan design and complete lack of soft furnishings means that even airborne noise is now so audible that I can hear every single conversation or drawers being opened. I can hear which songs the kids are being sung to at bedtime, or whether the toddler or the 6-year old is brushing their teeth. The floors might as well not be there as it has zero soundproofing properties. I'm essentially flatsharing with a family of four. The first thing I hear when I open my eyes in the morning is a stampede of elephants trampling over my head, and this goes on from 7-10am. Same again from 6-10pm and throughout the weekends. When the children are at home it's nonstop stomping, running, jumping, screaming and negotiating bedtime arguments. While I do try my very best to be compassionate and understanding, it is driving me to the edge of insanity. I have addressed the issue politely on three different occasions and begged them to at least try put some rugs down, not wear shoes at home etc. My suggestions have been ignored. And soundproofing the floors they said was "too inconvenient" for them. Before raising the issues with them I consulted with two soundproofing experts to understand what I can do to improve the situation but was told that I would have to spend £12k, lower the ceilings throughout my entire flat (and lose cornicing, ceiling roses, and of course room height) and that the result wouldn't be optimal as effective soundproofing can only be achieved by going through the floors. I am willing to spend money but not if it doesn't guarantee an improvement and substantially reduces the value of my flat in addition to the installation cost. I am at my wits' end and have searched the internet for any kind of legal regulations that would help my case but without success. Council and lease advisory services informed me that literally the best thing I can do is to sell my property and move. After I have put tears and sweat into renovating my home it really is the last thing I want to do.but I have lived here now for two years, unable to use my living room (which is underneath their main living area). I am so frustrated that there seems to be no law that protects property owners in situations like this. Soundproofing requirements seem to only apply to new developments, and noise complaints only seem to have a chance to achieve something if they are made against tenants, not property owners. If an

Our Response:
You could consider a private court action for noise/antisocial behaviour. The neighbours removed carpeting from an upstairs flat and seem unwilling to collaborate with your on creating any effective sound proofing. Some solicitors offer a first half hour free consultation, in which you might gauge your chances of success.
ProblemNeighbours - 6-Nov-17 @ 11:44 AM
Reading the number of stories similar to mine here doesn't make me very hopeful that maybe there is a solution that I simply haven't thought of yet. I bought a ground floor flat in a period property two years ago, shortly after I completed renovations on my property a family purchased and renovated the upstairs flat (a small 2-bed). They gave it a complete overhaul, replacing everything including the carpeted floors, now hardwood. They created a modern loft style space with double height ceilings and thought of absolutely everything - except soundproofing. The open plan design and complete lack of soft furnishings means that even airborne noise is now so audible that I can hear every single conversation or drawers being opened. I can hear which songs the kids are being sung to at bedtime, or whether the toddler or the 6-year old is brushing their teeth. The floors might as well not be there as it has zero soundproofing properties. I'm essentially flatsharing with a family of four. The first thing I hear when I open my eyes in the morning is a stampede of elephants trampling over my head, and this goes on from 7-10am. Same again from 6-10pm and throughout the weekends. When the children are at home it's nonstop stomping, running, jumping, screaming and negotiating bedtime arguments. While I do try my very best to be compassionate and understanding, it is driving me to the edge of insanity. I have addressed the issue politely on three different occasions and begged them to at least try put some rugs down, not wear shoes at home etc. My suggestions have been ignored. And soundproofing the floors they said was "too inconvenient" for them. Before raising the issues with them I consulted with two soundproofing experts to understand what I can do to improve the situation but was told that I would have to spend £12k, lower the ceilings throughout my entire flat (and lose cornicing, ceiling roses, and of course room height) and that the result wouldn't be optimal as effective soundproofing can only be achieved by going through the floors. I am willing to spend money but not if it doesn't guarantee an improvement and substantially reduces the value of my flat in addition to the installation cost. I am at my wits' end and have searched the internet for any kind of legal regulations that would help my case but without success. Council and lease advisory services informed me that literally the best thing I can do is to sell my property and move. After I have put tears and sweat into renovating my home it really is the last thing I want to do...but I have lived here now for two years, unable to use my living room (which is underneath their main living area). I am so frustrated that there seems to be no law that protects property owners in situations like this. Soundproofing requirements seem to only apply to new developments, and noise complaints only seem to have a chance to achieve something if they are made against tenants, not property owners. If an
Lisa333 - 4-Nov-17 @ 11:09 AM
I feel for everyone who has to deal with noisy and sometimes threatning neighbours. I am currently in the same situation I live in a ground floor flat in a block of four as converted houses and I can hear all 3 of my neighbours constantly especially the neighbour above and next door and on occasion the neighbour above my next door neighbour. The neighbour above me has people in and out all day and throughout the night they knock is door so loud then thump up and down his stairs as if they wear concrete shoes they stay about 10mins then thump back out again then more people come and go, but he's really loud blasts music tries singing if that's what you wanna call it at the top of his voice, blasts his tv, I can hear him use the toilet hear him flush I hear him in the shower his conversations as if he's in my flat and the Polish neighbours next door are just as bad doing DIY from 5pm until gone midnight sanding at one point at 3am, also blast their music and tv so loud I can't hear my tv causing me to turn it off as theirs is on so loud I can actually sometimes tell what they are watching I did knock on the Polish neighbours door once bug they didn't hear me until I shouted through the wall which caused them to become threatning they came out thumping my front room window and kicking he'll out of my front door. When I hear the neighbours above the Polish neighbours what I hear is loud sexual noises (they even have their windows open) and music. I have contacted my housing association to complain on several occasions and keep getting told to put up with it as it's everyday living noise I hear and there's nothing they can do even though they acknowledge that the soundproofing in the property isn't the best but the property is up to building standards. I have been here 2 years and have not had a single day or night of peace and quiet and not had a single night of proper sleep in that time only a few hours here and there. I can not wait to move out and currently looking for somewhere new to live. I have also been in contact with the environmental health and police and have also told me that there is nothing they can do as it's the housings problem. I wish everyone the best of luck with sorting out the problems they have with their neighbours
thelazylycan - 3-Nov-17 @ 6:25 PM
There is a couple who live above me in a council flat who are incredibly loud after about 10pm onwords. Silence before that, then hell. First there is banging, like hitting a hammer onto the flooring or wall. Then there's them dropping things heavy like a bedside table onto the floor from the ceiling. Sometimes, you can hear football matches or just any sound blasting from the speakers/ a sound bar. And then there is their yelling. It's like a feminist got triggered and started yelling at a male clone of themselves. You can never know when they'll stop. Apparently they were reported to the local council for being loud consistently (more than one resident agreed), but nothing was done. Probably because they 'own' the residence inn the flat so they are ' untouchable' for the council. No one else has ever been this consistently loud in the flat, I have lived here for over a decade. And saying get sound proofing doesn't help because I'm tall and growing (currently 173cm) and I'm not that far from the doorframes. My local council wouldn't put in the effort anyway.
PW - 31-Oct-17 @ 11:44 PM
I have livedin my ground floor flat for 6 years and have seen 3 different upstairs neighbours. The latest is Lithuanian and have a 7 year old son. They are a nightmare. The first run in I had was on a school night at 9.30pm when constant banging woke up my 2 children, I went to the door and politely reminded them of the time and that they woke my kids, she replied she was making mince and the husband started swearing saying it is only 9.45, fu*k off, like other postson here I dread saturday nights, I keep the noises in my flat down, kids are told no shouting, banging and no ball games, my tv is just loud enough to hear, but my neighbours every Saturday until about 3.30am, play loud music, shout and scream, drop things that sound like boulders and allow their son to run up and down the hall, jump up and down, bang walls and scream like his life was in danger. I have complained numerous times but nothing gets done, do they not understand respect? I keep my kids quiet but I feel like the idiot, why should I? Just because I was taught to be respectful. plus with their laminate flooring throughout it is like they are in the same room. I feel since they have moved in that I get anxious more and have started developing headaches, all related to the stress of upstairs. I work hard for a living and all just to have my weekends destroyed by selfish idiots who don't care for anyone's but their self. I often dream of winning the lottery and getting huge speakers fitted to the ceiling so I can play loud music all day and drive them mad constantly as I would be living elsewhere. But I can only dream. Whoever invented flats deserves a cruel punishment.
SF - 29-Oct-17 @ 1:28 AM
JJ - Your Question:
So we are the noisey neighbours, I feel terrible. Partner and I live in a one bed flat in a converted house (HA). We are on the first floor, a guy above and a guy below. We had a run in a few weeks back because he thought we were banging being loud on purpose. Not the case!!!!! We try to be respectful as our kitchen is above the his bedroom so no washing machine after tea time or washing up late. We don't even go in our kitchen past 10pm to get a drink of water we use the bathroom sink. I try to walk around as little as possible because of how guilty I feel, my partner and I are not the lightest of people. I had a friend come today with her 5 year old who was running about and all I could think was how much noise her son was making instead of enjoying their company!! I could not relax at all. But as I'm lying in bed writing this because I can't get to sleep yet again because the guy living above is clog dancing (not really but that's what he sounds like) I don't know how much more I can take. I feel sorry for the guy below because he has two of us walking about and I can't take having someone above. We are trying to get a swap but no one seems to want a one bed flat, no matter how nice it is. I know there is no magic wand but just needed to vent a little.

Our Response:
Oh dear, we do feel for you and you're right there's not a great deal you can do apart from perhaps asking your landlord to install additional sound-proofing.
ProblemNeighbours - 25-Oct-17 @ 3:40 PM
So we are the noisey neighbours, I feel terrible. Partner and I live in a one bed flat in a converted house (HA). We are on the first floor, a guy above and a guy below. We had a run in a few weeks back because he thought we were banging being loud on purpose. Not the case!!!!! We try to be respectful as our kitchen is above the his bedroom so no washing machine after tea time or washing up late. We don't even go in our kitchen past 10pm to get a drink of water we use the bathroom sink. I try to walk around as little as possible because of how guilty I feel, my partner and I are not the lightest of people. I had a friend come today with her 5 year old who was running about and all I could think was how much noise her son was making instead of enjoying their company!! I could not relax at all. But as I'm lying in bed writing this because I can't get to sleep yet again because the guy living above is clog dancing (not really but that's what he sounds like) I don't know how much more I can take. I feel sorry for the guy below because he has two of us walking about and I can't take having someone above. We are trying to get a swap but no one seems to want a one bed flat, no matter how nice it is. I know there is no magic wand but just needed to vent a little.
JJ - 25-Oct-17 @ 12:24 AM
I have a resident above me who has been living here 12 weeks, with a child who runs along hallway and then when her visitor arrives then its just worse. Two children running up and down and now its deliberate. Housing association spoke to resident but this one above me is just ignoring it. Sometimes I just want to end my life I'm fed up...where do these people coming from???
so302uaresident - 11-Oct-17 @ 8:13 PM
Bexiie - Your Question:
Signed a Tenancy agreement After I viewed a Ground Floor Flat I asked Questions that were Relavant my mother was my witness & I was informed by the Housing officer I wouldn't get no issues with Noise although I'm aware I will Hear Daily living Noise after a Year of He'll Thought I'd Picked The Lucky Card so I had thought then Neighbours in the Block Kept coming up to Me saying The people are he'll above me All thet Do is a scream shout swear abuse Real Heavy Footed the housing officer Admitted the last Tenant had same issues I am noise intolerant & it was on my medical For and I had explained to the housing officer I can't deal with any more stress he assured me Nothing would be a major issue he's not admit there on the last warning he's aware of the behaviour for a long Time Now can I class this as misrepresentation?

Our Response:
You should address this with your Housing Association really. It's difficult to prove misrepresentation in landlord/tenancy offer cases and you can only rescind your tenancy if you have not already affirmed the tenancy contract by making a payment for rent or by remaining in the property for some time. We suggest you ask your Housing Association to put you on an exchange list and ask to be considered for any future vacancies elsewhere.
ProblemNeighbours - 22-Aug-17 @ 11:37 AM
Signed a Tenancy agreement After I viewed a Ground Floor Flat I asked Questions that were Relavant my mother was my witness & I was informed by the Housing officer I wouldn't get no issues with Noise although I'm aware I will Hear Daily living Noise after a Year of He'll Thought I'd Picked The Lucky Card so I had thought then Neighbours in the Block Kept coming up to Me saying The people are he'll above me All thet Do is a scream shout swear abuse Real Heavy Footed the housing officer Admitted the last Tenant had same issues I am noise intolerant & it was on my medical For and I had explained to the housing officer I can't deal with any more stress he assured me Nothing would be a major issue he's not admit there on the last warning he's aware of the behaviour for a long Time Now can I class this as misrepresentation?
Bexiie - 19-Aug-17 @ 10:59 PM
MrJ I think you and I live in the same flat! I have logged every days upstairs activities for 2 months. We have a mediator visiting us tomorrow. I very much doubt things will get sorted. Upstairs have a 3 and 10 year old and i swear they do laps up there. I live below a family of elephants. We have tried talking to them and banging on the ceiling. They bang back ?? I'm currently going through chemotherapy and they're making my life unbearable through the day. I can't wait to get back to work to escape my flat.
KR - 8-Aug-17 @ 8:03 PM
TJ, I just read your story and I sympathise with you. I put my story on here quite a while back, mainly to let other people know they're not alone and also to let off some steam and make myself feel better. I am in a ground floor council flat but my partner works and we pay full rent and council tax but that doesn't seem to matter because the flat above is owned and boy does she think she's a class above us! She laid laminate throughout the whole flat and doesn't care that the noise causes us distress. Seven years of hell so far. A whole year of her kids bouncing balls continuosly off my windows every day as if it was their flat! and she couldn't see a problem! We hear every step, stomp, drag, drop, and door slam. Two kids pounding across the ceiling, dropping what sounds like bowling balls, and banging against walls every morning and from 4pm till 10:30pm every school night and then all day Sat and Sun. A teen who starts thumping about at 10:30 in his room (dining area made into a bedroom) which is above my lounge) and encourages his mates to ride their motorbikes down the walkway and have a conversation outside my lounge window at midnight. There is no respite, no quiet time for us at all. We've never had a lie in, we can't watch TV, read a book, have a conversation, or have people round without continuous impact noise from above. This isn't muffled, this is sharp, loud and intrusive, it makes you jump. I've logged, recorded and reported but she refuses to do anything to alleviate the noise. We haven't relaxed in our flat (I can't call it home), for 7 years! These people do not consider us at all. I've had two mini strokes which I know are down to them as it was during school holidays when the noise was even worse. I now have depression and I wear earplugs most of the time but still hear the heavy thumping. I now have tinnitus too which makes it worse to keep earplugs in as my ears are now screaming! I've tried moving on medical grounds but even a letter from my doctor saying I am at risk of having a major stroke, didn't make any difference. If I make the slightest sound, accidentally, or walk out my back door, her kids start stomping on the ceiling. It's incredulous! They can make loads of noise but I can't so much as f*rt? How can people be so ignorant of their own noise? Anyway, sorry to go on! Here's hoping we all get some peace soon.x
Birdy - 2-Aug-17 @ 6:37 PM
I have been living in my flat over 12 years and 3 years ago the flat above did renovations. As a result of these repairs (they changed the carpet and the underlay) I can hear the neighbor's footsteps upstairs at all the time. Spoke with the landlord at the time but he hasn't done anything same that the management company. Please could you confirm if I have any rights and if I can do anything?
NRP - 24-Jul-17 @ 4:05 PM
I am so glad it's not just me with 'sensitive hearing'! Inadequate soundproofing. I almost killed myself too with constant pounding of what sounded like a racehorse above me. It was a child. They've moved now so for the time being no earplugs which is good as they're expensive! Dreading new tenants moving in.
Sugar - 15-Jul-17 @ 12:29 AM
Just read all of the comments and my heart goes out to everyone. I live in a middle floor flat and when I first moved in my neighbours above used to have their grandkids run around until midnight every single weekend for a number of years. When everyone else used to look forward to the weekend after a hard week at work I used to dread going home and it made me extremely poorly. I complained a couple of times to the local council but the problem continued and I felt like they made more noise once they knew I had complained. I used to tiptoe around my flat and have the TV on so low because I didn't want them to know I was home because I felt like they made more noise if they knew I was. Anyway to say it affected my life is an understatement so I had to take action. I piled boxes and books onto a stepladder and placed a boom box on top so it was a couple of inches away from the ceiling and when that door slammed at 7pm on a Friday night and I heard that kid start running then I blasted some jungle/drum and base music from back in the day and I left it on until that kid had gone to bed and the music was just loud enough for them to hear right through their floor but not bother anyone else. At times I used to leave the music on when I went out to the gym etc during the day over the weekend and every time that kid ran around late at night then the music went and stayed on. Don't get me wrong I wasn't proud of doing that and I felt extremely guilty but I had no choice and I know they heard the music but they also knew just how much noise they were making too. My life was still crap but if I hadn't of done that with the music I think I would have killed myself as it wore me down so much - sad but true. They eventually moved out a couple of years ago as they were classed as disabled (that's another story) now I have a problem again with the neighbour above. She is just loud, daughters footfall is like the end of Eastenders and they can't shut their door without slamming it, washing machine on very late at night. It could be far worse I know as there's no kid running round but now she has got a puppy which at 5.45am in the morning is dropping and dragging things around because it's obviously up wanting the toilet but no this continues until I leave for work at 7.15am. It must be peeing everywhere as I don't see or hear her take it out when I am home. So for a few weeks I have been living in my bedroom when I get home from work and I feel so low and today have had pains in my chest. I have written a polite note to put through her door and had this for for 2 weeks now and I have to post it tomorrow because the dog is only going to get bigger and the noise more worse. I'm so fed up and I have decided at the end of the year I shall sell my property. There is light at the end of the tunnel I hope if it seeks quickly but I just feel suppressed by it all tbh, I work hard and should be able to relax in my own home but I don't. Anyway I sympathise with a
TJ - 28-Jun-17 @ 6:27 PM
Lou- Your Question:
My neighbour above has her washing machine on at 11pm and 12 mid night when me my partner and our little 2 year old daughter try to sleep and we still have cigarettes in our back garden and the neighbour dogs bark all the hours and people sleep there on regular basis coastal housing not doing nothing the neighbour has special treatment which is wrong she and her girlfriend breaking the tenancy agreement and we had abuse too the tenant above claims to be working as support worker she should know better and her and her girlfriend stamp they feet and slam cupboard doors at 1am-2am they are childish and drama Queens all we want is peaceful and quiet life we like our flat but upstairs neighbour does this she wants us to move out they should move out not us we thinking of seeing our local mp about all this I went before to my local mp very helpful and good advice to our housing officer is to soft on noisy nuisance tenants

Our Response:
You can also try complaining to environmental health about the noise element and the dogs barking.
ProblemNeighbours - 13-Jun-17 @ 1:43 PM
My neighbour above has her washing machine on at 11pm and 12 mid night when me my partner and our little 2 year old daughter try to sleep and we still have cigarettes in our back garden and the neighbour dogs bark all the hours and people sleep there on regular basis coastal housing not doing nothing the neighbour has special treatment which is wrong she and her girlfriend breaking the tenancy agreement and we had abuse too the tenant above claims to be working as support worker she should know better and her and her girlfriend stamp they feet and slam cupboard doors at 1am-2am they are childish and drama Queens all we want is peaceful and quiet life we like our flat but upstairs neighbour does this she wants us to move out they should move out not us we thinking of seeing our local mp about all this i went before to my local mp very helpful and good advice to our housing officer is to soft on noisy nuisance tenants
Lou - 11-Jun-17 @ 12:16 AM
I live in my own owned flat,the lady who lived above me sold to a buy to let,the then new owner removed all the carpets and sound proofing, laid a mock wooden floor,then rented the above property to a loud mouthed lorry driver, I am told laying this faux wooden flooringis subject to legal questions, is this correct?thanks
do not be pathectic - 9-Jun-17 @ 11:48 PM
Hi I'm having a serious problem with my upstairs neighbor. 2 years ago we had a disagreement because after many times requesting her politely not to use our private drive, she allowed strangers to park there for over a month! Since then we had radio playing music all night for 8 months!!! We where unable to sleep... she left the radio over my 1 year old room and sounded was playing inside of our flat as we have no insulation and she has wood floors on room above! We contacted the council as many request directly to her was useless! They came in a couple of times but spoke to her and us but they don't work at night time so they refuse our evidence of the noise ( recordings) because they want to listen for themselves, but they don't work when the noises are going on late at night! So I'm very frustrated at this point as they don't seeing much interest in the case! Afterward she stopped with the music but started "domestic" noises until late... 3-4am sometimes! Washing machine spinning at midnight sound like a helicopter taking off inside our flat, my child it's terrified as he is fast sleep and get woken up by it! Now He refused sleeping in the bedroom or enter it because of the noises above! Loud creecking floor boards, heavy stamping wile "walking " loud talking, washing machine going 7 am up to midnight..., We are extremely tired and irritated after unable to have proper sleep for 2 years!!! And we know she is doing it on purpose as for the first year she lived in was always very quiet! We have a share of free hold, and we want to know if we can take her to court and request her to put insulation under her floor! She own the flat aboveand the I the flat bellow.
Bru - 6-Jun-17 @ 9:01 AM
I have the same problem - flat with wooden floors above and kid running back and forth from 9am to sometimes 11pm which is unbelievable to me. They seem to grow this kid like a rat in a cage - now we had a beautiful sunny weekend and I hoped maybe tbose parents will take the kid out at last. Never happened - they got a friend with another kid into the flat and they ran and banged the door and dropped heavy objects on the floor, rolled something heavy that sounded like a steel cylinder. On top of that parents are talking loud, playing noisy tv and something sounding like Muslim prayers, sometimes screaming at kid/s slamming the door..... Even when they clean flat the banging and smashing makes it sounds like they're refurbishing the flat. I work night shifts and It's been over a month when I get some sleep if on only on my nights off. I feel like a zombie most of the time. I am just about to confront them on this problem but my worry is it will only get worse. Did anyone actually succeeded with the whole procedure? Or it's all for naught? We are very close to some pissing war - they banging the whole day on my head a me banging on the ceiling in the night
MrJ - 28-May-17 @ 7:25 AM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
Further Reading...
Our Most Popular...
Add to my Yahoo!
Add to Google
Stumble this
Add to Twitter
Add To Facebook
RSS feed
You should seek independent professional advice before acting upon any information on the ProblemNeighbours website. Please read our Disclaimer.