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Noisy Flat Above is There Anyting We Can Do

By: Jeff Durham - Updated: 11 Oct 2017 | comments*Discuss
 

Q.

We live in an old house (1890) that has been converted into flats, and the noise from the flat above is quite intrusive at times. We can hear footsteps, voices, items being dropped on the floor etc. We have addressed the problem with our new neighbours by letter and things have improved a little. The issue is that the flat is rented so the problem doesn't feel like it will ever go away. Barring expensive insulation solutions is there anything we can do to lessen the noise?

(Miss G Bell, 10 September 2008)

A.

If the house was converted into flats after you moved in, the first thing to establish is whether or not planning permission was granted for that. And, if that was the case, then you should be asking if soundproofing was specified in the plans and if that was one of the conditions of permission being granted. Even if planning permission was obtained at the time, with or without soundproofing, there are still things you can do.

Firstly, you should try to speak directly to the neighbours in question. With disputes that arise from noise levels, it’s often the case that the people concerned are not even aware that they are causing a problem. Therefore, in explaining the situation to them, it may be perfectly possible to rectify the issue amicably. If your neighbours are uncooperative, however, the next stage should be to inform the landlord of the property (as you state that it is rented) and ask them to speak about the noise issues with the neighbours themselves. It may well be that your landlord will be sympathetic to the problem and make provisions for having soundproofing installed underneath the floor above. Alternatively, a stern rebuke from the landlord might be sufficient to eradicate the problem.

Should all of the above fail, you should contact your local authority who will appoint one of their Environmental Health Officers to look at the case. Since the Noise Act of 1996 was established, an Environmental Health Officer can issue a warning to your neighbours if noise levels exceed a certain level. This warning can then be followed by a fine if the tenants fail to reduce their noise levels. Further action can also be taken.

Your question doesn’t mention excessively loud music, however, nor does it state at what time of day the noise is occurring, and these are two fairly important factors. For example, if it’s simply “footsteps, voices and items being dropped” as you suggest, it may simply be a case that better soundproofing is needed in the property. Also, remember that your local authority is going to look more closely at excessive noise levels which persist between the hours of 11pm and 7am, and allow a little more leniency at other times.

If you feel as though you have no option left but to turn to the Environmental Health Department, make sure you keep a log as to what time of day the excessive noise is taking place and what it consists of. You should also see if you can get any fellow neighbours to do the same, if they the noise levels have become an issue to them too. All information you can gather will assist the Environmental Health Officer if they decides to investigate further.

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I have a resident above me who has been living here 12 weeks, with a child who runs along hallway and then when her visitor arrives then its just worse. Two children running up and down and now its deliberate. Housing association spoke to resident but this one above me is just ignoring it. Sometimes I just want to end my life I'm fed up...where do these people coming from???
so302uaresident - 11-Oct-17 @ 8:13 PM
Bexiie - Your Question:
Signed a Tenancy agreement After I viewed a Ground Floor Flat I asked Questions that were Relavant my mother was my witness & I was informed by the Housing officer I wouldn't get no issues with Noise although I'm aware I will Hear Daily living Noise after a Year of He'll Thought I'd Picked The Lucky Card so I had thought then Neighbours in the Block Kept coming up to Me saying The people are he'll above me All thet Do is a scream shout swear abuse Real Heavy Footed the housing officer Admitted the last Tenant had same issues I am noise intolerant & it was on my medical For and I had explained to the housing officer I can't deal with any more stress he assured me Nothing would be a major issue he's not admit there on the last warning he's aware of the behaviour for a long Time Now can I class this as misrepresentation?

Our Response:
You should address this with your Housing Association really. It's difficult to prove misrepresentation in landlord/tenancy offer cases and you can only rescind your tenancy if you have not already affirmed the tenancy contract by making a payment for rent or by remaining in the property for some time. We suggest you ask your Housing Association to put you on an exchange list and ask to be considered for any future vacancies elsewhere.
ProblemNeighbours - 22-Aug-17 @ 11:37 AM
Signed a Tenancy agreement After I viewed a Ground Floor Flat I asked Questions that were Relavant my mother was my witness & I was informed by the Housing officer I wouldn't get no issues with Noise although I'm aware I will Hear Daily living Noise after a Year of He'll Thought I'd Picked The Lucky Card so I had thought then Neighbours in the Block Kept coming up to Me saying The people are he'll above me All thet Do is a scream shout swear abuse Real Heavy Footed the housing officer Admitted the last Tenant had same issues I am noise intolerant & it was on my medical For and I had explained to the housing officer I can't deal with any more stress he assured me Nothing would be a major issue he's not admit there on the last warning he's aware of the behaviour for a long Time Now can I class this as misrepresentation?
Bexiie - 19-Aug-17 @ 10:59 PM
MrJ I think you and I live in the same flat! I have logged every days upstairs activities for 2 months. We have a mediator visiting us tomorrow. I very much doubt things will get sorted. Upstairs have a 3 and 10 year old and i swear they do laps up there. I live below a family of elephants. We have tried talking to them and banging on the ceiling. They bang back ?? I'm currently going through chemotherapy and they're making my life unbearable through the day. I can't wait to get back to work to escape my flat.
KR - 8-Aug-17 @ 8:03 PM
TJ, I just read your story and I sympathise with you. I put my story on here quite a while back, mainly to let other people know they're not alone and also to let off some steam and make myself feel better. I am in a ground floor council flat but my partner works and we pay full rent and council tax but that doesn't seem to matter because the flat above is owned and boy does she think she's a class above us! She laid laminate throughout the whole flat and doesn't care that the noise causes us distress. Seven years of hell so far. A whole year of her kids bouncing balls continuosly off my windows every day as if it was their flat! and she couldn't see a problem! We hear every step, stomp, drag, drop, and door slam. Two kids pounding across the ceiling, dropping what sounds like bowling balls, and banging against walls every morning and from 4pm till 10:30pm every school night and then all day Sat and Sun. A teen who starts thumping about at 10:30 in his room (dining area made into a bedroom) which is above my lounge) and encourages his mates to ride their motorbikes down the walkway and have a conversation outside my lounge window at midnight. There is no respite, no quiet time for us at all. We've never had a lie in, we can't watch TV, read a book, have a conversation, or have people round without continuous impact noise from above. This isn't muffled, this is sharp, loud and intrusive, it makes you jump. I've logged, recorded and reported but she refuses to do anything to alleviate the noise. We haven't relaxed in our flat (I can't call it home), for 7 years! These people do not consider us at all. I've had two mini strokes which I know are down to them as it was during school holidays when the noise was even worse. I now have depression and I wear earplugs most of the time but still hear the heavy thumping. I now have tinnitus too which makes it worse to keep earplugs in as my ears are now screaming! I've tried moving on medical grounds but even a letter from my doctor saying I am at risk of having a major stroke, didn't make any difference. If I make the slightest sound, accidentally, or walk out my back door, her kids start stomping on the ceiling. It's incredulous! They can make loads of noise but I can't so much as f*rt? How can people be so ignorant of their own noise? Anyway, sorry to go on! Here's hoping we all get some peace soon.x
Birdy - 2-Aug-17 @ 6:37 PM
I have been living in my flat over 12 years and 3 years ago the flat above did renovations. As a result of these repairs (they changed the carpet and the underlay) I can hear the neighbor's footsteps upstairs at all the time. Spoke with the landlord at the time but he hasn't done anything same that the management company. Please could you confirm if I have any rights and if I can do anything?
NRP - 24-Jul-17 @ 4:05 PM
I am so glad it's not just me with 'sensitive hearing'! Inadequate soundproofing. I almost killed myself too with constant pounding of what sounded like a racehorse above me. It was a child. They've moved now so for the time being no earplugs which is good as they're expensive! Dreading new tenants moving in.
Sugar - 15-Jul-17 @ 12:29 AM
Just read all of the comments and my heart goes out to everyone. I live in a middle floor flat and when I first moved in my neighbours above used to have their grandkids run around until midnight every single weekend for a number of years. When everyone else used to look forward to the weekend after a hard week at work I used to dread going home and it made me extremely poorly. I complained a couple of times to the local council but the problem continued and I felt like they made more noise once they knew I had complained. I used to tiptoe around my flat and have the TV on so low because I didn't want them to know I was home because I felt like they made more noise if they knew I was. Anyway to say it affected my life is an understatement so I had to take action. I piled boxes and books onto a stepladder and placed a boom box on top so it was a couple of inches away from the ceiling and when that door slammed at 7pm on a Friday night and I heard that kid start running then I blasted some jungle/drum and base music from back in the day and I left it on until that kid had gone to bed and the music was just loud enough for them to hear right through their floor but not bother anyone else. At times I used to leave the music on when I went out to the gym etc during the day over the weekend and every time that kid ran around late at night then the music went and stayed on. Don't get me wrong I wasn't proud of doing that and I felt extremely guilty but I had no choice and I know they heard the music but they also knew just how much noise they were making too. My life was still crap but if I hadn't of done that with the music I think I would have killed myself as it wore me down so much - sad but true. They eventually moved out a couple of years ago as they were classed as disabled (that's another story) now I have a problem again with the neighbour above. She is just loud, daughters footfall is like the end of Eastenders and they can't shut their door without slamming it, washing machine on very late at night. It could be far worse I know as there's no kid running round but now she has got a puppy which at 5.45am in the morning is dropping and dragging things around because it's obviously up wanting the toilet but no this continues until I leave for work at 7.15am. It must be peeing everywhere as I don't see or hear her take it out when I am home. So for a few weeks I have been living in my bedroom when I get home from work and I feel so low and today have had pains in my chest. I have written a polite note to put through her door and had this for for 2 weeks now and I have to post it tomorrow because the dog is only going to get bigger and the noise more worse. I'm so fed up and I have decided at the end of the year I shall sell my property. There is light at the end of the tunnel I hope if it seeks quickly but I just feel suppressed by it all tbh, I work hard and should be able to relax in my own home but I don't. Anyway I sympathise with a
TJ - 28-Jun-17 @ 6:27 PM
Lou- Your Question:
My neighbour above has her washing machine on at 11pm and 12 mid night when me my partner and our little 2 year old daughter try to sleep and we still have cigarettes in our back garden and the neighbour dogs bark all the hours and people sleep there on regular basis coastal housing not doing nothing the neighbour has special treatment which is wrong she and her girlfriend breaking the tenancy agreement and we had abuse too the tenant above claims to be working as support worker she should know better and her and her girlfriend stamp they feet and slam cupboard doors at 1am-2am they are childish and drama Queens all we want is peaceful and quiet life we like our flat but upstairs neighbour does this she wants us to move out they should move out not us we thinking of seeing our local mp about all this I went before to my local mp very helpful and good advice to our housing officer is to soft on noisy nuisance tenants

Our Response:
You can also try complaining to environmental health about the noise element and the dogs barking.
ProblemNeighbours - 13-Jun-17 @ 1:43 PM
My neighbour above has her washing machine on at 11pm and 12 mid night when me my partner and our little 2 year old daughter try to sleep and we still have cigarettes in our back garden and the neighbour dogs bark all the hours and people sleep there on regular basis coastal housing not doing nothing the neighbour has special treatment which is wrong she and her girlfriend breaking the tenancy agreement and we had abuse too the tenant above claims to be working as support worker she should know better and her and her girlfriend stamp they feet and slam cupboard doors at 1am-2am they are childish and drama Queens all we want is peaceful and quiet life we like our flat but upstairs neighbour does this she wants us to move out they should move out not us we thinking of seeing our local mp about all this i went before to my local mp very helpful and good advice to our housing officer is to soft on noisy nuisance tenants
Lou - 11-Jun-17 @ 12:16 AM
I live in my own owned flat,the lady who lived above me sold to a buy to let,the then new owner removed all the carpets and sound proofing, laid a mock wooden floor,then rented the above property to a loud mouthed lorry driver, I am told laying this faux wooden flooringis subject to legal questions, is this correct?thanks
do not be pathectic - 9-Jun-17 @ 11:48 PM
Hi I'm having a serious problem with my upstairs neighbor. 2 years ago we had a disagreement because after many times requesting her politely not to use our private drive, she allowed strangers to park there for over a month! Since then we had radio playing music all night for 8 months!!! We where unable to sleep... she left the radio over my 1 year old room and sounded was playing inside of our flat as we have no insulation and she has wood floors on room above! We contacted the council as many request directly to her was useless! They came in a couple of times but spoke to her and us but they don't work at night time so they refuse our evidence of the noise ( recordings) because they want to listen for themselves, but they don't work when the noises are going on late at night! So I'm very frustrated at this point as they don't seeing much interest in the case! Afterward she stopped with the music but started "domestic" noises until late... 3-4am sometimes! Washing machine spinning at midnight sound like a helicopter taking off inside our flat, my child it's terrified as he is fast sleep and get woken up by it! Now He refused sleeping in the bedroom or enter it because of the noises above! Loud creecking floor boards, heavy stamping wile "walking " loud talking, washing machine going 7 am up to midnight..., We are extremely tired and irritated after unable to have proper sleep for 2 years!!! And we know she is doing it on purpose as for the first year she lived in was always very quiet! We have a share of free hold, and we want to know if we can take her to court and request her to put insulation under her floor! She own the flat aboveand the I the flat bellow.
Bru - 6-Jun-17 @ 9:01 AM
I have the same problem - flat with wooden floors above and kid running back and forth from 9am to sometimes 11pm which is unbelievable to me. They seem to grow this kid like a rat in a cage - now we had a beautiful sunny weekend and I hoped maybe tbose parents will take the kid out at last. Never happened - they got a friend with another kid into the flat and they ran and banged the door and dropped heavy objects on the floor, rolled something heavy that sounded like a steel cylinder. On top of that parents are talking loud, playing noisy tv and something sounding like Muslim prayers, sometimes screaming at kid/s slamming the door..... Even when they clean flat the banging and smashing makes it sounds like they're refurbishing the flat. I work night shifts and It's been over a month when I get some sleep if on only on my nights off. I feel like a zombie most of the time. I am just about to confront them on this problem but my worry is it will only get worse. Did anyone actually succeeded with the whole procedure? Or it's all for naught? We are very close to some pissing war - they banging the whole day on my head a me banging on the ceiling in the night
MrJ - 28-May-17 @ 7:25 AM
Moppie - Your Question:
We live in a rural area in a 55+ park in BC Canada.We have permission from the manager of the park to build a double garage next to our modular (trailer).We are staying 13 feet of the neighbours house. The stakes were there for 6 weeks. We ordered the trusses and the framers for the concrete. They start tomorrow. Now the neighbours want all over sudden a carport and want more space between our garage and there house for that carport. They never said anything during the 6 weeks that the stakes were there. How do I handle this?

Our Response:
Sorry but we can't really answer questions from non-UK countries as we aren't familiar with their rules/regulations.
ProblemNeighbours - 11-May-17 @ 1:44 PM
We live in a rural area in a 55+ park in BC Canada.We have permission from the manager of the park to build a double garage next to our modular (trailer).We are staying 13 feet of the neighbours house. The stakes were there for 6 weeks. We ordered the trusses and the framers for the concrete. They start tomorrow. Now theneighbours want all over sudden a carport and want more space between our garage and there house for that carport. They never said anything during the 6 weeks that the stakes were there. How do I handle this?
Moppie - 10-May-17 @ 4:04 AM
Ive just been informed by my local council after a year of complaining, keeping a noise diary etc; about my noisy upstairs neighbour who is in complete denial of the noise he makes between 11pm and 7am most nights that theres nothing the council can do because the noise is infrequent and not constant!!! and he hasnt broken any rules of his tenancy !!! Im sick of the council as they keep moving the goal post!! So its a case of put up and shut up. ????
Tyjen - 25-Apr-17 @ 6:02 PM
I live in a first floor flat and my god is it an issue for us our downstairs neighbors are hell. They swear and shout if we walk from one room to the other. If the boys are laughing too much we are making too much noise. They ironic thing is we are out most of the day prob home for three hours before the kids go to bed we are only trying to live in our home. Also they yell and scream at one and other, they have there tv up so loud I can't sit in my front room to watch mine. they're family visit and they slam door to the point it made my doorbell fall off my wall and my hinge rose up so I couldn't open my door. He trespasses in my garden and has broken my gate as he didn't want me to put it up. They put dog feaces at the bottom of my steps so I can't park my pram to unload my shopping and carry it all up my stairs. Noise works both ways if you can hear them they can hear you too.
Natz - 29-Mar-17 @ 10:31 PM
fabulous50 - Your Question:
I am having problems with a neighbour who is playing loud music through out the day and night and it is effecting my living and my health she is a young mum,i have tried to reason with her over the last few days about the music but she got aggressive and to of her guests started on me as well now she is making as much noise as possible getting people to stamp all over floor I have tried to be reasonable I tried to talk to her earlier this month I was ignored,then the day after she had a very loud party and it hasn't stopped ive contacted environmental health and the police,and reported her for anti social behavior I am trying to fine out what is unreasonable level of music ?,plus should I be hearing music in my own home from someone else's flat ? can you please help ?

Our Response:
Have the police or environmental health department not advised you/taken any action?
ProblemNeighbours - 23-Feb-17 @ 12:57 PM
i am having problems with a neighbour who is playing loud music through out the day and night and it is effecting my living and my health she is a young mum,i have tried to reason with her over the last few days about the music but she got aggressive and to of her guests started on me as well now she is making as much noise as possible getting people to stamp all over floor i have tried to be reasonable i tried to talk to her earlier this month i was ignored,then the day after she had a very loud party and it hasn't stopped ive contacted environmental health and the police,and reported her for anti social behavior i am trying to fine out what is unreasonable level of music ?,plus should i be hearing music in my own home from someone else's flat ? can you please help ?
fabulous50 - 22-Feb-17 @ 6:14 PM
This is an extremely common problem that is seldom taken seriously.I've had an ongoing problem for the past five years with really no hope of resolution.I live in an apartment block with some renters and some shared owners, of which I am one.Had I been a renter, I'd have been long gone. Speficically, the woman above walks as though she is rushing about in lead lined hobnail boots.The apartments are extremely small and I can't even begin to imagine why she needs to be dashing around using the full force of her feet on the (carpeted) floor.We never, ever, hear her partner moving around. Some four years ago I had had enough and complained to the landlords of the block.I kept a noise diary as requested, although it contained little except 'heavy foot steps which make my apartment vibrate).Eventually we received a letter saying it was 'her lifestyle choice' to thump and bang around.Apparently, simply because she lives above me, she gets to disturb me, whilst I have no power to retaliate.They did write to her informing her of my complaint and she did come downstairs to confront me, and I just told it like it was.For a while all was calm and much quieter.After a year or two she resumed her old habit, and, with no-where to go with this, she thumps and I knock back with a broom handle.This obviously infuriates her, but no more, clearly, than she infuriates me! The building regs in the UK mean that apartments are not properly insulated between floors and therein lies the real heart of the problem.Yes we SHOULD be able to walk as we wish within our own homes, but we should NOT have to tolerate the sloppy habits of others, when it is a simple matter to be considerate and to appreciate that your noise is affecting someone else. I'd be mortified if someone came to me and told me I was making too much noise.I'd try everything in my power to moderate whatever it was causing the nuisance.But in this world of dog eat dog, I'm afraid sufferers of this problem are just allowed to have their mental health jeopardized with no recourse to a solution.
MissMerrily - 19-Feb-17 @ 4:14 PM
Kat - Your Question:
We moved into our H.Association flat last May. I asked straight away - 'Are there ANY noise issues' to which I was told - 'absolutely not! This is the best close we have!'So. That was fine. Our downstairs neighbour owns his home and we get on brilliantly with him. He is always checking to see if we can hear his tv etc. (Which we don't).An, however!! Our Upstairs Neighbours are a far different story!!!They are big people (I don't mean to come across as sizeist!) They have lamanite flooring and for 6 months it sounded like they were having party every day for 6 months!!Well my other half likes quiet and doesn't want to offend anyone but, I'd had enough - one day in November, as the noise thumping stomping shouting (In French, I believe)and hoovering at 4am!! from 6am until after midnight. I went to the door - I knocked once, no answer then I had to rattle the door!! She answered then! I told her the noise was rediculous and had to stop!! Her (broken english) was - we have friends staying. I said not for 6 months you don't they live there!!! So we had quiet for a few days.On the 30th November we finally went into the Housing to complain (hard decision as you don't want to be seen as a trouble maker) and they promised to have a word with them once they arranged a translator. Fine!!! So we left it - the noise not so bad but getting worse as weeks went on - over christmas period too - so we let it go!! I collapsed (suspected heart attack - aged 29!) Doctor said it was stress!!! So. we knew it was down to the noise!!! Went to the housing end of January told them again - said can they do anything about the lamanite? 'No, we don't enforce removal of lamanite.' What/ Why not?So they say again they'll speak to the neighbours - Only, it hasnt gotten better - It's far worse!!! 4am the noise starts thumping, banging, their kid runs around constantly (not normal) all day every day!!! They thump in and out of every room!!! They come into bedrooms and drop something heavy!! (We had to swap to our smaller bedroom just so we can get some sleep - My other half works night shift and has to sleep during the day!)Then once some of them leave after 7am it goes quiet - for a short time. There are only meant to be 2 adults and a 2/3 yr old living up there!!! The noise continues then from 4pm until 10pm,11pm,12am. then quiet enough again until 4am!!!We don't think that our Housing Association are bothered and refuse to do anything.They said they'd visit them at one point and, no one answered the buzzer system or door to the housing officer!!!Then the housing officer tells us they agreed to be quieter (horse-s*it!!!)So, what can I do? I have put our names back on the home swapper site! I have applied to other associations!!! We pay full rent here but can't afford a private let. The other option is to move in with my parents but, they live in a Rural & remote area (Not many jobs around).We don't see the point of tellin

Our Response:
Try environmental health if the noise is starting up so early in the morning. It's their duty to investigate this and they do have the powers to issue an abatement notice if there is evidence of the nuisance.
ProblemNeighbours - 9-Feb-17 @ 12:36 PM
*Telling the Housing - again!!! We don't want to wast Police time and resources and Environmental health - will only do something when enough complaints are reported to the housing!!! What do we do!?
Kat - 7-Feb-17 @ 10:13 PM
We moved into our H.Association flat last May. I asked straight away - 'Are there ANY noise issues' to which I was told - 'absolutely not! This is the best close we have!' So... That was fine. Our downstairs neighbour owns his home and we get on brilliantly with him. He is always checking to see if we can hear his tv etc. (Which we don't). An, however!! Our Upstairs Neighbours are a far different story!!! They are big people (I don't mean to come across as sizeist!) They have lamanite flooring and for 6 months it sounded like they were having party every day for 6 months!! Well my other half likes quiet and doesn't want to offend anyone but, I'd had enough - one day in November, as the noise thumping stomping shouting (In French, I believe)and hoovering at 4am!! from 6am until after midnight... I went to the door - I knocked once, no answer then I had to rattle the door!! She answered then! I told her the noise was rediculous and had to stop!! Her (broken english) was - we have friends staying. I said not for 6 months you don't they live there!!! So we had quiet for a few days. On the 30th November we finally went into the Housing to complain (hard decision as you don't want to be seen as a trouble maker) and they promised to have a word with them once they arranged a translator. Fine!!! So we left it - the noise not so bad but getting worse as weeks went on - over christmas period too - so we let it go!! I collapsed (suspected heart attack - aged 29!) Doctor said it was stress!!! So... we knew it was down to the noise!!! Went to the housing end of January told them again - said can they do anything about the lamanite? 'No, we don't enforce removal of lamanite.' What/ Why not? So they say again they'll speak to the neighbours - Only, it hasnt gotten better - It's far worse!!! 4am the noise starts thumping, banging, their kid runs around constantly (not normal) all day every day!!! They thump in and out of every room!!! They come into bedrooms and drop something heavy!! (We had to swap to our smaller bedroom just so we can get some sleep - My other half works night shift and has to sleep during the day!) Then once some of them leave after 7am it goes quiet - for a short time... There are only meant to be 2 adults and a 2/3 yr old living up there!!! The noise continues then from 4pm until 10pm,11pm,12am.. then quiet enough again until 4am!!! We don't think that our Housing Association are bothered and refuse to do anything. They said they'd visit them at one point and, no one answered the buzzer system or door to the housing officer!!! Then the housing officer tells us they agreed to be quieter (horse-s*it!!!) So, what can I do? I have put our names back on the home swapper site! I have applied to other associations!!! We pay full rent here but can't afford a private let.... The other option is to move in with my parents but, they live in a Rural & remote area (Not many jobs around). We don't see the point of tellin
Kat - 7-Feb-17 @ 10:08 PM
I and my daughter, who is my carer are going through exactly the same as you all. Problems since neighbour moved in in 2011. Yes, we tried the note, and yes repeatedly reported them to no avail. We live in a housing association ground floor flat, and the noise from 11.00 onwards at different times is appalling. The other neighbours next door are more than happy to go and express how unhappy they are to other neighbours about that noise, but are too gutless to report it. I had a doctors letter sent to the HA, who ignored it citing they couldn't do anything based on health. Right, despite in the tennant's rule book stating that their tennant's are not it to cause distress or disturbance to others. I suffer from depression as one of my illnesses, and my daughter, who has crohns disease, has recently been diagnosed with high blood pressure. Will the HA give a damn? No they will not.
Wendz - 26-Jan-17 @ 9:36 PM
Lambeth council said the following: Complaints of noise from ordinary domestic activity such as banging, heavy walking, closing of doors, vacuuming, washing machines, use of showers/toilets, children playing, loud talking, shouting etc (this list is not exhaustive) are outside of the law.. Does that mean I am stuck with the sound of my neighbours walking around and stomping their feet at 3am every day?
nickedwards - 11-Jan-17 @ 4:33 PM
I once lived in a flat which the downstairs neighbours were constantly knocking on the roof, sending us letters, or coming to our door about noise. They complained that we slammed doors - this would imply we done it deliberately? Which is ridiculous, and the doors were clearly just too heavy their hinges soon as the law states they have to be fire safety doors and shut without assistance. They also complained about loud music (tv and stereo was never above volume 20/100 and were placed tilted against the wall in a cushion to absorb the noise) ...along with a bunch of crazy other accusations. We allied Environmental Health and they checked the acoustics of the property and found that we were not at fault. At theist they knew what to do moving forward. They had to resolve the matter with their landlord and ours in regards to the set up if the property. I think it's important to be tolerant and have patience with the tenants above as you can't always expect them to conduct their free time in their own home in silence just to keep you happy. (Not meaning to be cheeky) Speak to them first, then call environmental health, and don't waste any time in doing so.
Millie - 11-Jan-17 @ 12:45 AM
I am a Private Tennant with a Housing Agency who lives in a Flat in a House among other Tennant's and because I keep myself to myself and go to bed early I am getting noises of all sorts being on the ground floor and laminated flooring above me I have moved already to a another flat in the same house and it is continuing, I think that they are colluding and make noises all through the night and keep running up and downstairs, leaving front door ajar for other people and slamming doors and throwing what seems like stones on the floor above me, These are confrontational people who have been involved in incidents before but take care not to overstep the line and act fine if Landlord or others are in the building, my Method as been to not try and cause a fuss as I am non confrontational.
MarmaladeStex1591 - 7-Jan-17 @ 1:14 PM
Totallyannoyed - Your Question:
Hi thereMy wife and I moved into a flat in Blackpool but from day one our neighbors above us have their loud telly blaring every night till between 11.30 pm and 2 am seven days a week. I have spoken to him on three occasions now with now luck. I've monitored the noise from Dec 4th till now and see we have only had four quiet nights so far. We can hear every word from their telly upstairs. What to do please ?thanks

Our Response:
If you don't feel comfortable talking to them, you could try dropping them a note, followed by a more formal letter - see our templates for guidance. If this does not have the desired effect, contact your council's environmental health office.
ProblemNeighbours - 5-Jan-17 @ 2:05 PM
Hi there My wife and I moved into a flat in Blackpool but from day one our neighbors above us have their loud telly blaring every night till between 11.30 pm and 2 am seven days a week. I have spoken to him on three occasions now with now luck. I've monitored the noise from Dec 4th till now and see we have only had four quiet nights so far. We can hear every word from their telly upstairs. What to do please ? thanks
Totallyannoyed - 4-Jan-17 @ 10:24 PM
Hi This is for Jen, We have noise insulation issues with upstairs house ( we live in a flat underneath),we can hear them walk and talk. How did you manage to sell with noisy neighbours. Did you declare? Thanks.
Pete - 4-Jan-17 @ 7:16 PM
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