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Noisy Flat Above is There Anyting We Can Do

By: Jeff Durham - Updated: 11 Jun 2017 | comments*Discuss
 

Q.

We live in an old house (1890) that has been converted into flats, and the noise from the flat above is quite intrusive at times. We can hear footsteps, voices, items being dropped on the floor etc. We have addressed the problem with our new neighbours by letter and things have improved a little. The issue is that the flat is rented so the problem doesn't feel like it will ever go away. Barring expensive insulation solutions is there anything we can do to lessen the noise?

(Miss G Bell, 10 September 2008)

A.

If the house was converted into flats after you moved in, the first thing to establish is whether or not planning permission was granted for that. And, if that was the case, then you should be asking if soundproofing was specified in the plans and if that was one of the conditions of permission being granted. Even if planning permission was obtained at the time, with or without soundproofing, there are still things you can do.

Firstly, you should try to speak directly to the neighbours in question. With disputes that arise from noise levels, it’s often the case that the people concerned are not even aware that they are causing a problem. Therefore, in explaining the situation to them, it may be perfectly possible to rectify the issue amicably. If your neighbours are uncooperative, however, the next stage should be to inform the landlord of the property (as you state that it is rented) and ask them to speak about the noise issues with the neighbours themselves. It may well be that your landlord will be sympathetic to the problem and make provisions for having soundproofing installed underneath the floor above. Alternatively, a stern rebuke from the landlord might be sufficient to eradicate the problem.

Should all of the above fail, you should contact your local authority who will appoint one of their Environmental Health Officers to look at the case. Since the Noise Act of 1996 was established, an Environmental Health Officer can issue a warning to your neighbours if noise levels exceed a certain level. This warning can then be followed by a fine if the tenants fail to reduce their noise levels. Further action can also be taken.

Your question doesn’t mention excessively loud music, however, nor does it state at what time of day the noise is occurring, and these are two fairly important factors. For example, if it’s simply “footsteps, voices and items being dropped” as you suggest, it may simply be a case that better soundproofing is needed in the property. Also, remember that your local authority is going to look more closely at excessive noise levels which persist between the hours of 11pm and 7am, and allow a little more leniency at other times.

If you feel as though you have no option left but to turn to the Environmental Health Department, make sure you keep a log as to what time of day the excessive noise is taking place and what it consists of. You should also see if you can get any fellow neighbours to do the same, if they the noise levels have become an issue to them too. All information you can gather will assist the Environmental Health Officer if they decides to investigate further.

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Lou- Your Question:
My neighbour above has her washing machine on at 11pm and 12 mid night when me my partner and our little 2 year old daughter try to sleep and we still have cigarettes in our back garden and the neighbour dogs bark all the hours and people sleep there on regular basis coastal housing not doing nothing the neighbour has special treatment which is wrong she and her girlfriend breaking the tenancy agreement and we had abuse too the tenant above claims to be working as support worker she should know better and her and her girlfriend stamp they feet and slam cupboard doors at 1am-2am they are childish and drama Queens all we want is peaceful and quiet life we like our flat but upstairs neighbour does this she wants us to move out they should move out not us we thinking of seeing our local mp about all this I went before to my local mp very helpful and good advice to our housing officer is to soft on noisy nuisance tenants

Our Response:
You can also try complaining to environmental health about the noise element and the dogs barking.
ProblemNeighbours - 13-Jun-17 @ 1:43 PM
My neighbour above has her washing machine on at 11pm and 12 mid night when me my partner and our little 2 year old daughter try to sleep and we still have cigarettes in our back garden and the neighbour dogs bark all the hours and people sleep there on regular basis coastal housing not doing nothing the neighbour has special treatment which is wrong she and her girlfriend breaking the tenancy agreement and we had abuse too the tenant above claims to be working as support worker she should know better and her and her girlfriend stamp they feet and slam cupboard doors at 1am-2am they are childish and drama Queens all we want is peaceful and quiet life we like our flat but upstairs neighbour does this she wants us to move out they should move out not us we thinking of seeing our local mp about all this i went before to my local mp very helpful and good advice to our housing officer is to soft on noisy nuisance tenants
Lou - 11-Jun-17 @ 12:16 AM
I live in my own owned flat,the lady who lived above me sold to a buy to let,the then new owner removed all the carpets and sound proofing, laid a mock wooden floor,then rented the above property to a loud mouthed lorry driver, I am told laying this faux wooden flooringis subject to legal questions, is this correct?thanks
do not be pathectic - 9-Jun-17 @ 11:48 PM
Hi I'm having a serious problem with my upstairs neighbor. 2 years ago we had a disagreement because after many times requesting her politely not to use our private drive, she allowed strangers to park there for over a month! Since then we had radio playing music all night for 8 months!!! We where unable to sleep... she left the radio over my 1 year old room and sounded was playing inside of our flat as we have no insulation and she has wood floors on room above! We contacted the council as many request directly to her was useless! They came in a couple of times but spoke to her and us but they don't work at night time so they refuse our evidence of the noise ( recordings) because they want to listen for themselves, but they don't work when the noises are going on late at night! So I'm very frustrated at this point as they don't seeing much interest in the case! Afterward she stopped with the music but started "domestic" noises until late... 3-4am sometimes! Washing machine spinning at midnight sound like a helicopter taking off inside our flat, my child it's terrified as he is fast sleep and get woken up by it! Now He refused sleeping in the bedroom or enter it because of the noises above! Loud creecking floor boards, heavy stamping wile "walking " loud talking, washing machine going 7 am up to midnight..., We are extremely tired and irritated after unable to have proper sleep for 2 years!!! And we know she is doing it on purpose as for the first year she lived in was always very quiet! We have a share of free hold, and we want to know if we can take her to court and request her to put insulation under her floor! She own the flat aboveand the I the flat bellow.
Bru - 6-Jun-17 @ 9:01 AM
I have the same problem - flat with wooden floors above and kid running back and forth from 9am to sometimes 11pm which is unbelievable to me. They seem to grow this kid like a rat in a cage - now we had a beautiful sunny weekend and I hoped maybe tbose parents will take the kid out at last. Never happened - they got a friend with another kid into the flat and they ran and banged the door and dropped heavy objects on the floor, rolled something heavy that sounded like a steel cylinder. On top of that parents are talking loud, playing noisy tv and something sounding like Muslim prayers, sometimes screaming at kid/s slamming the door..... Even when they clean flat the banging and smashing makes it sounds like they're refurbishing the flat. I work night shifts and It's been over a month when I get some sleep if on only on my nights off. I feel like a zombie most of the time. I am just about to confront them on this problem but my worry is it will only get worse. Did anyone actually succeeded with the whole procedure? Or it's all for naught? We are very close to some pissing war - they banging the whole day on my head a me banging on the ceiling in the night
MrJ - 28-May-17 @ 7:25 AM
Moppie - Your Question:
We live in a rural area in a 55+ park in BC Canada.We have permission from the manager of the park to build a double garage next to our modular (trailer).We are staying 13 feet of the neighbours house. The stakes were there for 6 weeks. We ordered the trusses and the framers for the concrete. They start tomorrow. Now the neighbours want all over sudden a carport and want more space between our garage and there house for that carport. They never said anything during the 6 weeks that the stakes were there. How do I handle this?

Our Response:
Sorry but we can't really answer questions from non-UK countries as we aren't familiar with their rules/regulations.
ProblemNeighbours - 11-May-17 @ 1:44 PM
We live in a rural area in a 55+ park in BC Canada.We have permission from the manager of the park to build a double garage next to our modular (trailer).We are staying 13 feet of the neighbours house. The stakes were there for 6 weeks. We ordered the trusses and the framers for the concrete. They start tomorrow. Now theneighbours want all over sudden a carport and want more space between our garage and there house for that carport. They never said anything during the 6 weeks that the stakes were there. How do I handle this?
Moppie - 10-May-17 @ 4:04 AM
Ive just been informed by my local council after a year of complaining, keeping a noise diary etc; about my noisy upstairs neighbour who is in complete denial of the noise he makes between 11pm and 7am most nights that theres nothing the council can do because the noise is infrequent and not constant!!! and he hasnt broken any rules of his tenancy !!! Im sick of the council as they keep moving the goal post!! So its a case of put up and shut up. ????
Tyjen - 25-Apr-17 @ 6:02 PM
I live in a first floor flat and my god is it an issue for us our downstairs neighbors are hell. They swear and shout if we walk from one room to the other. If the boys are laughing too much we are making too much noise. They ironic thing is we are out most of the day prob home for three hours before the kids go to bed we are only trying to live in our home. Also they yell and scream at one and other, they have there tv up so loud I can't sit in my front room to watch mine. they're family visit and they slam door to the point it made my doorbell fall off my wall and my hinge rose up so I couldn't open my door. He trespasses in my garden and has broken my gate as he didn't want me to put it up. They put dog feaces at the bottom of my steps so I can't park my pram to unload my shopping and carry it all up my stairs. Noise works both ways if you can hear them they can hear you too.
Natz - 29-Mar-17 @ 10:31 PM
fabulous50 - Your Question:
I am having problems with a neighbour who is playing loud music through out the day and night and it is effecting my living and my health she is a young mum,i have tried to reason with her over the last few days about the music but she got aggressive and to of her guests started on me as well now she is making as much noise as possible getting people to stamp all over floor I have tried to be reasonable I tried to talk to her earlier this month I was ignored,then the day after she had a very loud party and it hasn't stopped ive contacted environmental health and the police,and reported her for anti social behavior I am trying to fine out what is unreasonable level of music ?,plus should I be hearing music in my own home from someone else's flat ? can you please help ?

Our Response:
Have the police or environmental health department not advised you/taken any action?
ProblemNeighbours - 23-Feb-17 @ 12:57 PM
i am having problems with a neighbour who is playing loud music through out the day and night and it is effecting my living and my health she is a young mum,i have tried to reason with her over the last few days about the music but she got aggressive and to of her guests started on me as well now she is making as much noise as possible getting people to stamp all over floor i have tried to be reasonable i tried to talk to her earlier this month i was ignored,then the day after she had a very loud party and it hasn't stopped ive contacted environmental health and the police,and reported her for anti social behavior i am trying to fine out what is unreasonable level of music ?,plus should i be hearing music in my own home from someone else's flat ? can you please help ?
fabulous50 - 22-Feb-17 @ 6:14 PM
This is an extremely common problem that is seldom taken seriously.I've had an ongoing problem for the past five years with really no hope of resolution.I live in an apartment block with some renters and some shared owners, of which I am one.Had I been a renter, I'd have been long gone. Speficically, the woman above walks as though she is rushing about in lead lined hobnail boots.The apartments are extremely small and I can't even begin to imagine why she needs to be dashing around using the full force of her feet on the (carpeted) floor.We never, ever, hear her partner moving around. Some four years ago I had had enough and complained to the landlords of the block.I kept a noise diary as requested, although it contained little except 'heavy foot steps which make my apartment vibrate).Eventually we received a letter saying it was 'her lifestyle choice' to thump and bang around.Apparently, simply because she lives above me, she gets to disturb me, whilst I have no power to retaliate.They did write to her informing her of my complaint and she did come downstairs to confront me, and I just told it like it was.For a while all was calm and much quieter.After a year or two she resumed her old habit, and, with no-where to go with this, she thumps and I knock back with a broom handle.This obviously infuriates her, but no more, clearly, than she infuriates me! The building regs in the UK mean that apartments are not properly insulated between floors and therein lies the real heart of the problem.Yes we SHOULD be able to walk as we wish within our own homes, but we should NOT have to tolerate the sloppy habits of others, when it is a simple matter to be considerate and to appreciate that your noise is affecting someone else. I'd be mortified if someone came to me and told me I was making too much noise.I'd try everything in my power to moderate whatever it was causing the nuisance.But in this world of dog eat dog, I'm afraid sufferers of this problem are just allowed to have their mental health jeopardized with no recourse to a solution.
MissMerrily - 19-Feb-17 @ 4:14 PM
Kat - Your Question:
We moved into our H.Association flat last May. I asked straight away - 'Are there ANY noise issues' to which I was told - 'absolutely not! This is the best close we have!'So. That was fine. Our downstairs neighbour owns his home and we get on brilliantly with him. He is always checking to see if we can hear his tv etc. (Which we don't).An, however!! Our Upstairs Neighbours are a far different story!!!They are big people (I don't mean to come across as sizeist!) They have lamanite flooring and for 6 months it sounded like they were having party every day for 6 months!!Well my other half likes quiet and doesn't want to offend anyone but, I'd had enough - one day in November, as the noise thumping stomping shouting (In French, I believe)and hoovering at 4am!! from 6am until after midnight. I went to the door - I knocked once, no answer then I had to rattle the door!! She answered then! I told her the noise was rediculous and had to stop!! Her (broken english) was - we have friends staying. I said not for 6 months you don't they live there!!! So we had quiet for a few days.On the 30th November we finally went into the Housing to complain (hard decision as you don't want to be seen as a trouble maker) and they promised to have a word with them once they arranged a translator. Fine!!! So we left it - the noise not so bad but getting worse as weeks went on - over christmas period too - so we let it go!! I collapsed (suspected heart attack - aged 29!) Doctor said it was stress!!! So. we knew it was down to the noise!!! Went to the housing end of January told them again - said can they do anything about the lamanite? 'No, we don't enforce removal of lamanite.' What/ Why not?So they say again they'll speak to the neighbours - Only, it hasnt gotten better - It's far worse!!! 4am the noise starts thumping, banging, their kid runs around constantly (not normal) all day every day!!! They thump in and out of every room!!! They come into bedrooms and drop something heavy!! (We had to swap to our smaller bedroom just so we can get some sleep - My other half works night shift and has to sleep during the day!)Then once some of them leave after 7am it goes quiet - for a short time. There are only meant to be 2 adults and a 2/3 yr old living up there!!! The noise continues then from 4pm until 10pm,11pm,12am. then quiet enough again until 4am!!!We don't think that our Housing Association are bothered and refuse to do anything.They said they'd visit them at one point and, no one answered the buzzer system or door to the housing officer!!!Then the housing officer tells us they agreed to be quieter (horse-s*it!!!)So, what can I do? I have put our names back on the home swapper site! I have applied to other associations!!! We pay full rent here but can't afford a private let. The other option is to move in with my parents but, they live in a Rural & remote area (Not many jobs around).We don't see the point of tellin

Our Response:
Try environmental health if the noise is starting up so early in the morning. It's their duty to investigate this and they do have the powers to issue an abatement notice if there is evidence of the nuisance.
ProblemNeighbours - 9-Feb-17 @ 12:36 PM
*Telling the Housing - again!!! We don't want to wast Police time and resources and Environmental health - will only do something when enough complaints are reported to the housing!!! What do we do!?
Kat - 7-Feb-17 @ 10:13 PM
We moved into our H.Association flat last May. I asked straight away - 'Are there ANY noise issues' to which I was told - 'absolutely not! This is the best close we have!' So... That was fine. Our downstairs neighbour owns his home and we get on brilliantly with him. He is always checking to see if we can hear his tv etc. (Which we don't). An, however!! Our Upstairs Neighbours are a far different story!!! They are big people (I don't mean to come across as sizeist!) They have lamanite flooring and for 6 months it sounded like they were having party every day for 6 months!! Well my other half likes quiet and doesn't want to offend anyone but, I'd had enough - one day in November, as the noise thumping stomping shouting (In French, I believe)and hoovering at 4am!! from 6am until after midnight... I went to the door - I knocked once, no answer then I had to rattle the door!! She answered then! I told her the noise was rediculous and had to stop!! Her (broken english) was - we have friends staying. I said not for 6 months you don't they live there!!! So we had quiet for a few days. On the 30th November we finally went into the Housing to complain (hard decision as you don't want to be seen as a trouble maker) and they promised to have a word with them once they arranged a translator. Fine!!! So we left it - the noise not so bad but getting worse as weeks went on - over christmas period too - so we let it go!! I collapsed (suspected heart attack - aged 29!) Doctor said it was stress!!! So... we knew it was down to the noise!!! Went to the housing end of January told them again - said can they do anything about the lamanite? 'No, we don't enforce removal of lamanite.' What/ Why not? So they say again they'll speak to the neighbours - Only, it hasnt gotten better - It's far worse!!! 4am the noise starts thumping, banging, their kid runs around constantly (not normal) all day every day!!! They thump in and out of every room!!! They come into bedrooms and drop something heavy!! (We had to swap to our smaller bedroom just so we can get some sleep - My other half works night shift and has to sleep during the day!) Then once some of them leave after 7am it goes quiet - for a short time... There are only meant to be 2 adults and a 2/3 yr old living up there!!! The noise continues then from 4pm until 10pm,11pm,12am.. then quiet enough again until 4am!!! We don't think that our Housing Association are bothered and refuse to do anything. They said they'd visit them at one point and, no one answered the buzzer system or door to the housing officer!!! Then the housing officer tells us they agreed to be quieter (horse-s*it!!!) So, what can I do? I have put our names back on the home swapper site! I have applied to other associations!!! We pay full rent here but can't afford a private let.... The other option is to move in with my parents but, they live in a Rural & remote area (Not many jobs around). We don't see the point of tellin
Kat - 7-Feb-17 @ 10:08 PM
I and my daughter, who is my carer are going through exactly the same as you all. Problems since neighbour moved in in 2011. Yes, we tried the note, and yes repeatedly reported them to no avail. We live in a housing association ground floor flat, and the noise from 11.00 onwards at different times is appalling. The other neighbours next door are more than happy to go and express how unhappy they are to other neighbours about that noise, but are too gutless to report it. I had a doctors letter sent to the HA, who ignored it citing they couldn't do anything based on health. Right, despite in the tennant's rule book stating that their tennant's are not it to cause distress or disturbance to others. I suffer from depression as one of my illnesses, and my daughter, who has crohns disease, has recently been diagnosed with high blood pressure. Will the HA give a damn? No they will not.
Wendz - 26-Jan-17 @ 9:36 PM
Lambeth council said the following: Complaints of noise from ordinary domestic activity such as banging, heavy walking, closing of doors, vacuuming, washing machines, use of showers/toilets, children playing, loud talking, shouting etc (this list is not exhaustive) are outside of the law.. Does that mean I am stuck with the sound of my neighbours walking around and stomping their feet at 3am every day?
nickedwards - 11-Jan-17 @ 4:33 PM
I once lived in a flat which the downstairs neighbours were constantly knocking on the roof, sending us letters, or coming to our door about noise. They complained that we slammed doors - this would imply we done it deliberately? Which is ridiculous, and the doors were clearly just too heavy their hinges soon as the law states they have to be fire safety doors and shut without assistance. They also complained about loud music (tv and stereo was never above volume 20/100 and were placed tilted against the wall in a cushion to absorb the noise) ...along with a bunch of crazy other accusations. We allied Environmental Health and they checked the acoustics of the property and found that we were not at fault. At theist they knew what to do moving forward. They had to resolve the matter with their landlord and ours in regards to the set up if the property. I think it's important to be tolerant and have patience with the tenants above as you can't always expect them to conduct their free time in their own home in silence just to keep you happy. (Not meaning to be cheeky) Speak to them first, then call environmental health, and don't waste any time in doing so.
Millie - 11-Jan-17 @ 12:45 AM
I am a Private Tennant with a Housing Agency who lives in a Flat in a House among other Tennant's and because I keep myself to myself and go to bed early I am getting noises of all sorts being on the ground floor and laminated flooring above me I have moved already to a another flat in the same house and it is continuing, I think that they are colluding and make noises all through the night and keep running up and downstairs, leaving front door ajar for other people and slamming doors and throwing what seems like stones on the floor above me, These are confrontational people who have been involved in incidents before but take care not to overstep the line and act fine if Landlord or others are in the building, my Method as been to not try and cause a fuss as I am non confrontational.
MarmaladeStex1591 - 7-Jan-17 @ 1:14 PM
Totallyannoyed - Your Question:
Hi thereMy wife and I moved into a flat in Blackpool but from day one our neighbors above us have their loud telly blaring every night till between 11.30 pm and 2 am seven days a week. I have spoken to him on three occasions now with now luck. I've monitored the noise from Dec 4th till now and see we have only had four quiet nights so far. We can hear every word from their telly upstairs. What to do please ?thanks

Our Response:
If you don't feel comfortable talking to them, you could try dropping them a note, followed by a more formal letter - see our templates for guidance. If this does not have the desired effect, contact your council's environmental health office.
ProblemNeighbours - 5-Jan-17 @ 2:05 PM
Hi there My wife and I moved into a flat in Blackpool but from day one our neighbors above us have their loud telly blaring every night till between 11.30 pm and 2 am seven days a week. I have spoken to him on three occasions now with now luck. I've monitored the noise from Dec 4th till now and see we have only had four quiet nights so far. We can hear every word from their telly upstairs. What to do please ? thanks
Totallyannoyed - 4-Jan-17 @ 10:24 PM
Hi This is for Jen, We have noise insulation issues with upstairs house ( we live in a flat underneath),we can hear them walk and talk. How did you manage to sell with noisy neighbours. Did you declare? Thanks.
Pete - 4-Jan-17 @ 7:16 PM
I have lived in a flat for over eight years (it was a new build , now 10 years old)and my flat suffers from impact noise from the flat above.So footsteps, things dropping gets magnified. Airborne sounds are almost non existent.Even if they play loud music, argue, I cannot hear a thing!! I cannot hear the flat to the side of me either even if the guy has his music on full blast.No vibrations, nothing. However if they drop something upstairs or walk heavily then an echo is created and its distracting and horrible. The sound proofing tests for impact noise are a joke and designed to allow builders to just tick it off as sorted.Fortunately I commute so I now spend very little time there and can almost afford to move on. Other than that it is a beautiful home and I didn't want to move.People talk about improving sound proofing, suspended ceilings etcbut these cost thousands and noise can travel in other ways. Down the plaster walls, gaps. You block one area; Its starts up somewhere else. With all technology available I am amazed that we cannot take care of what should be a simple problem. I have talked to builders and they all shake their heads saying that it was cheap products/plasterboard that needed taking down and starting again. HoweverI pay other bills and there are no guarantees that the problem will go away.The floors were really poorly put together and so were the ceilings. I used to be able to hear the sound of kitchen cupboard doors slamming upstairs but I took care of this problem by sticking car insulation material for vibrations inside my own cupboards as they are directly below.You can't see it as the cupboards are closed. Problem solved to a certain extent.Its cheap so why can't sheets of this stuff be put on top of the plasterboard or experimented with to create some kind of impact noise barrier.You can take care of this problem in a car but not with a property??A lot of people say why can't they take care of the problem from the flat upstairs. Of course but trying to get most people to take on a problem that doesn't have an effect on them brands you a troublemaker that may cost them money. You basically get deemed the mad person downstairs and that can be lonely in itself . The council is not going to deal with these matters as its conflicts with building cheap housing. Like all things -until its a problem for someone bigger and nastier with the resources to do something; it doesn't get solved.
Hannah - Impact Nois - 26-Nov-16 @ 7:18 PM
Hello, Im living in Scotland and I rented a flat and almost from the beginning I had problems with both of my neighbours and I complained with the administration. Is a new building, rented only to students and there is no sound insulation. Neighbours stopped cooking and cleaning at 3 am but I still can hear everything they do and of course, they can hear all I do. There is no privacy and Im having serious problems to sleep. Im desperate, they say that I can only be released of the contract if I found a replacement but that is very unlikely (the contract is for 52 weeks). Is it anything I can do? Considering that the poor sound insulation is a problem of construction of the building, owned by the landlord.
cat - 7-Nov-16 @ 7:29 PM
Ok so from day one ( well over a year ago ) I moved into the cities most luxurious apartments converted from a old building. And I spoke about the noise then and got from the land lords "it's because they are moving out they are just moving things around" lies lies lies the people that live above my bed room are now a new family. I don't mind babies crying *let me make a note I am 6 months pregnant* so it will happen from my baby. There kitchen is above my bedroom and my god I think they are having my life no joke I can hear there kettle boiling ! I get woke up at 6am every morning after finally getting to sleep at around 1am every night. At first I thought it was the baby banging toys on the floor but one night it got so bad I actually thought it was the man on the ground floor banging nails in the wall at midnight. After talking to him and seeing myself he is also hearing the same noise from upstairs we decided to leave them a note. The next night great nothing it's now been a few weeks and it's back ! I actually broke down today in work and they have gave me the week off unpaid to get rest not what a single mother to be needs when she is just paying all the cost to live in these apartments ! This morning was tapping on the floor from 6am at first I thought it was possibly the baby in a high chair dropping something. I recorded it for ten miniutes and playing it back you can clearly tell it is a adult making a tune ! Who in there right mind makes banging noises on the floor at 6am for a baby or not it's all starting to add up to how petty they are getting. I tried sleeping in my front room at the weekend well it was like being at a local rave ! A new woman have move in to the one next to them on the other side of my apartment ! Called the police and she got arrested for having 50 people in her apartment endless noise complaints and the use of drugs ! Turned out the council are letting people live in the building but I have asked them for a council house and they said no because I can afford the rent I am paying now but that are paying the rent for people to come make noise all night take dugs in my building cause me time unpaid off work and endless stress on a pregnant person !!! I need help !!!!!
Givemesleep! - 24-Oct-16 @ 5:20 PM
Birdy - Your Question:
Re : Laminate flooring in flats. Yes, if you have council tenants above, you might be able to get something done but if you have homeowners above like me, you haven't got a cat in hell's chance!

Our Response:
You could try using the legal system. A court might be able to order that additional soundproofing is installed. Try an initial free half hour consultation with a solicitor (shop around to find one that offers this)
ProblemNeighbours - 20-Oct-16 @ 10:48 AM
Re : Laminate flooring in flats. Yes, if you have council tenants above, you might be able to get something done but if you have homeowners above like me, you haven't got a cat in hell's chance!
Birdy - 18-Oct-16 @ 11:33 AM
To those mentioning laminate flooring above them, most councils/associations specifically ban laying laminate flooring in flats they rent out above ground level - exactly because they are noisy, especially when young kids are involved. Simply confirm with your local council that it is not permitted to lay laminate flooring then ask them to take action on it and inform you of the result - make sure they do inform you. Unless there's a complaint, they don't check and will often 'overlook' it if they happen to be granted access by the occupant for any unrelated reason, like a gas safety check or filling out a form. The council will visit the property and enforce removal of the laminate flooring; although they may set a long-ish timescale for it to account for the replacement expense.
Ren - 13-Oct-16 @ 8:00 PM
We have lived in a ground floor council maisonette now for 6 and a half years. The flat above is bought and has laminate flooring throughout. The noise is absolutely unbearable. The woman has two kids and a teen. The first time I went up because it sounded like a steamroller was going over my ceiling, I went up to say how loud it was and found it was a child on a scooter going up and down. She said that her kids can do as they like in their own home and gave us permission to make as much noise as we like! Every morning from 7.am, the thumping starts which sounds like several sumo wrestlers with clogs on dropping bowling balls on our ceiling continuously till 8.40. The teen is at home all day and I can hear him playing video games full blast. 3.30 pm and it starts all over again. Non stop thumping, banging against walls, stomping, dragging and dropping. I mean intrusive, hard, sharp, sudden noises, not at all muffled, like they have no insulation at all! Saturday and Sunday is non stop all day. If they have friends in, it's a hundred times worse. We haven't had a lie in, EVER! We can't sit in our lounge and watch TV without constant banging on the ceiling, we can't relax, EVER! I've gone off eating because I can't enjoy it. I've lost interest in most things. I wear earplugs for up to 5 hours at a time but have tinnitus now, so it's unbearable to wear them but the alternative is worse. I've had two mini strokes which is down to stress and have been diagnosed with depression. I cry every day because I can't see a way out. All because of constant noise with no escape (apart from sitting outside in the summer or in the shed to watch Coronation street in peace! My partner mediated with her (I was too angry) and she refused to believe that it was that noisy and refused to put any rugs or anything down to alleviate the problem. The council couldn't force her to so she didn't. We tried to get a move but the council said it wouldn't be fair to put someone else in here!!!!!! I got my doctor to write a letter which said I am in danger of having a major stroke and we were allocated a non urgent medical band on the housing home options list which basically means no chance of moving. No one understands, except family, how unbearable it is, day in and day out. My life is now empty. I know it sounds daft but I don't hardly go out because I can't bear coming back. To everyone else out there in a similar situation, I feel for you.
Birdy - 9-Oct-16 @ 7:13 PM
skint&fed up - Your Question:
Hi, I moved in to my flat (renting) over a month ago and the guy above me NEVER sleeps at night! He keeps stomping around right above my bedroom. I've knocked on his door to speak with him, twice, and he doesn't open the door even though I can hear him walking around! I've left him a polite note and he ignored it. I don't know who the landlord is and my letting agent can't help. I've used the environmental noise pollution team previously (Bristol City Council) and they are USELESS! I don't know what to do and I pay A LOT of money to live there (rent&bills)

Our Response:
Your local council may have a record of your landlord's contact details if you don't have them and to be honest, your letting agent should be more helpful. When you say your environmental noise pollution team are useless - in what way? They have a duty to investigate noise/nuisance especially if it occurs after the hours of 11pm and before 7am. They may ask you to keep a noise diary which you should make the effort to complete as this is what they use to decide whether to instal a noise monitor/take further action etc. If you're unhappy with the actions of the environmental health department you can make a complaint to the local government ombudsman.
ProblemNeighbours - 27-Sep-16 @ 10:23 AM
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