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Noisy Flat Above is There Anyting We Can Do

By: Jeff Durham - Updated: 1 Mar 2021 | comments*Discuss
 

Q.

We live in an old house (1890) that has been converted into flats, and the noise from the flat above is quite intrusive at times. We can hear footsteps, voices, items being dropped on the floor etc. We have addressed the problem with our new neighbours by letter and things have improved a little. The issue is that the flat is rented so the problem doesn't feel like it will ever go away. Barring expensive insulation solutions is there anything we can do to lessen the noise?

(Miss G Bell, 10 September 2008)

A.

If the house was converted into flats after you moved in, the first thing to establish is whether or not planning permission was granted for that. And, if that was the case, then you should be asking if soundproofing was specified in the plans and if that was one of the conditions of permission being granted. Even if planning permission was obtained at the time, with or without soundproofing, there are still things you can do.

Firstly, you should try to speak directly to the neighbours in question. With disputes that arise from noise levels, it’s often the case that the people concerned are not even aware that they are causing a problem. Therefore, in explaining the situation to them, it may be perfectly possible to rectify the issue amicably. If your neighbours are uncooperative, however, the next stage should be to inform the landlord of the property (as you state that it is rented) and ask them to speak about the noise issues with the neighbours themselves. It may well be that your landlord will be sympathetic to the problem and make provisions for having soundproofing installed underneath the floor above. Alternatively, a stern rebuke from the landlord might be sufficient to eradicate the problem.

Should all of the above fail, you should contact your local authority who will appoint one of their Environmental Health Officers to look at the case. Since the Noise Act of 1996 was established, an Environmental Health Officer can issue a warning to your neighbours if noise levels exceed a certain level. This warning can then be followed by a fine if the tenants fail to reduce their noise levels. Further action can also be taken.

Your question doesn’t mention excessively loud music, however, nor does it state at what time of day the noise is occurring, and these are two fairly important factors. For example, if it’s simply “footsteps, voices and items being dropped” as you suggest, it may simply be a case that better soundproofing is needed in the property. Also, remember that your local authority is going to look more closely at excessive noise levels which persist between the hours of 11pm and 7am, and allow a little more leniency at other times.

If you feel as though you have no option left but to turn to the Environmental Health Department, make sure you keep a log as to what time of day the excessive noise is taking place and what it consists of. You should also see if you can get any fellow neighbours to do the same, if they the noise levels have become an issue to them too. All information you can gather will assist the Environmental Health Officer if they decides to investigate further.

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We are not alone! It is nice to know that we are not the only ones suffering with these issues, as unfortunate it is for everyone that has to deal with this problem. We are having massive issues with the flat above ours. Very similar to posts mentioned here: laminate flooring, toddler running wild, washing machine vibration, drainage noise and heavy footfall are the most frequent as well as dropped objects quite often. Has anyone managed to find a solution to this? We live in Scotland. I've offered to pay for soundproofing underlay mats to be installed, a mat for the washing machine and even carpet but neighbour is not interested. I've contacted the council, local councillor and MSP, the building company but no one cares and no one is willing to do anything. Is it worth seeking legal advice, is there anything in law that would even help us? With lockdowns forcing us to be inside all the time, I am at my wits end. It should not be allowed, the impact on us is so huge. People like to refer to "acceptable living noise" as an excuse for it, but what we have to deal with is far beyond that.
Mike - 1-Mar-21 @ 12:26 PM
My flat is a converted first floor Edwardian flat. Five years ago, the leaseholder above moved out and replaced her flooring to laminate (there is nothing in the lease opposing this) At first it was okay. Her tenant was considerate but the washing machine thundered through my ceiling and made my windows rattle and her tenants usage was extreme starting in the early hours every day and ending at 10 -11 every night. I asked the leaseholder if we could agree on some rules around the usage of loud appliances and perhaps I could buy a sound proofing mat to go under the washing machine. I was told that washing machine usage was perfectly natural given the working times of her tenant,she accused me of lying about the noise and she refused to fit the sound proofing mat. I offered her the chance to come into my flat to witness the noise but she refused. When her tenant moved out, two new tenants moved into the flat and the floorboards started to creak really loudly, soI got back in contact with the leaseholder and informed her of the new development & I was told I was sensitive to noise and creaking was natural in an old house. She also said that it wasn't her flooring but the building joists.I suggested buying rugs and mats (which I offered to pay for) and she went ahead and bought some but did not share what she bought with me. It didn't work and the loud creaking continued...I then suggested I pay for any work in her flat to correct the situation (as I had contacted sound proofers and all had said it would be more effective to deal with the creaking at source) but she refused and got incredibly aggressive about it. I suggested mediation. She said no. So I contacted the freeholder around the nuisance clause & asked their advice. I don't think the leaseholder is the type to do anything they don't want to do whether it's me or the freeholder. She seems very fixed on the issue is mine not hers and I sense she has spoken to some lawyers.I told the freeholder I was considering soundproofing from my ceiling & they suggested that it may well be the best option knowing the leaseholder and also the law ...So,I am now doing that. It has been the most horrific and emotionally draining experience to deal with someone who has been so unreasonable. There needs to be better laws around this... Fingers crossed the soundproofing works. It is costing £1000s
Distraught and tired - 16-Feb-21 @ 10:24 PM
We have share of freehold and lived in the basement flat with a patio leading onto communal gardens. We have been here for 24 yrs. The new owner of the flat above have sent very forceful letters threatening to take us to court for having an occasional cigarette on our patio. They have also complained about our BBQ saying his wife is a vegetarian and dislikes the smell of meat. They have now got the building management company to look at changing our lease to stop us from using our garden as they don’t like the noise . The flat above them has a roof terrace and are not living there full time. How can we stop the new leaseholder from making me feel intimidated in our own home ?
Pattie - 16-Feb-21 @ 10:31 AM
@Cw11 can I ask what legal measures you will take? We bought our flat without knowing the flat above is a council flat and the people there are anti social. Sleep all day, up and partying all night. Nothing I tried worked, even complained to the council and police. When the police came they just did not open the door and that was that, the police left. But after 2 years of being woken up multiple times a night, if I can even fall asleep, it's getting to us. I've tried looking into legal action but every lawyer I spoke with only mentioned writing them letters.
CrisC - 13-Feb-21 @ 11:21 AM
Hi I am having a similar problem and it’s driving me mad I live in a house with 3 flats I’m in the middle every night at 10 pm does it start neighbours upstairs banging talking things dropping on floor tv on loud constant noise. Iv tried telling my landlord and get accused of moaning carpet went down today but it’s just as bad. This is happening every night Iv tried recording the noise so someone actually believes me but my phone doesn’t pick the sound up it goes on for a couple of hours but it’s constant and happening on a regular basis I text them when they get to loud and Iv tried to speak to them about noise but they don’t agree there’s a problem this is really getting me down and I can’t cope no more I have 4 months left on my tenancy agreement but I just want out
Joz27 - 31-Jan-21 @ 1:39 AM
Hi all, My husband and I are desperate since when we moved last year in a newflat for working reasons. It’s a building with sever flats and we are on the first floor. When we moved in the condition of the flat was very poor but because we needed to move near our working place we decided to pay with our money for a new carpet and for the walls decoration. We rented the flat with the view to live here for at least 4 years . When we moved in ,apparently ,the estate agent didn’t know ( he said) that the flat above us is a B&B so he didn’t mention us about it. The day we moved in (two days before the first national lockdown )we realised that we could hear a lot of footsteps above , vibrations and noises of furniture moving around ... We thought that probably another family was moving upstairs...but we were so wrong! Only after several days we realised the noises were going on and on every day...like no one was settling in instead was just living like no one was below!! It took us about a month to figure out that the flat upstairs is a B&B where they had the great idea to stripped off the carpet and to use instead a very cheap laminate floor even knowing thatthere is not soundproofingin the building..!!!! Of course when someone rent the flat upstairs it’s a nightmare for us because every guest has different habits so sometimes you have those who jumps ,runs ( if there are kids), heavy walking and our living room and cabinets kitchen shake like there is a train running up there!! We write complaints since an year about this terrible situationmeanwhile the pandemicand the lockdown are forcing us to stay all day at home with guests upstairs coming and going like they are on holiday instead...! We wrote to our estate agent, to the landlady of the flat upstairs, to the building manager... They onlybuy some time saying this and that but no one is taking action because they simply don’t care! We tried and tried to make them understand how stressful is our life right now adding to the pandemic also this problem ... Our financial situation is not easy ,like for many families in this difficult time, so even if we would love to leave this awful place we can’t! It’s too expensive to move again after only an year plus we paid £1500 to change the carpet and to decorate the flat planning to stay at least 4 years... Some friends suggested us to record the noises and we tried with our mobile but it doesn’t work because it’s a noise the phone doesn’t record properly not giving the real sense of the issue especially about the vibrations. We went upstairs so many times in the last 12 months asking to some of the guests to be reasonable quite during their stay but some of them turnedin an argue because of course they will stay only few nights just to enjoy the sea view doing whatever they like not caring about us living with this problem downstairs every day. We feel exhausting... and desperate especially because those they supposed to hel
Kikka - 20-Jan-21 @ 12:18 PM
Hi all, My husband and I are desperate since when we moved last year in a newflat for working reasons. It’s a building with sever flats and we are on the first floor. When we moved in the condition of the flat was very poor but because we needed to move near our working place we decided to pay with our money for a new carpet and for the walls decoration. We rented the flat with the view to live here for at least 4 years . When we moved in ,apparently ,the estate agent didn’t know ( he said) that the flat above us is a B&B so he didn’t mention us about it. The day we moved in (two days before the first national lockdown )we realised that we could hear a lot of footsteps above , vibrations and noises of furniture moving around ... We thought that probably another family was moving upstairs...but we were so wrong! Only after several days we realised the noises were going on and on every day...like no one was settling in instead was just living like no one was below!! It took us about a month to figure out that the flat upstairs is a B&B where they had the great idea to stripped off the carpet and to use instead a very cheap laminate floor even knowing thatthere is not soundproofingin the building..!!!! Of course when someone rent the flat upstairs it’s a nightmare for us because every guest has different habits so sometimes you have those who jumps ,runs ( if there are kids), heavy walking and our living room and cabinets kitchen shake like there is a train running up there!! We write complaints since an year about this terrible situationmeanwhile the pandemicand the lockdown are forcing us to stay all day at home with guests upstairs coming and going like they are on holiday instead...! We wrote to our estate agent, to the landlady of the flat upstairs, to the building manager... They onlybuy some time saying this and that but no one is taking action because they simply don’t care! We tried and tried to make them understand how stressful is our life right now adding to the pandemic also this problem ... Our financial situation is not easy ,like for many families in this difficult time, so even if we would love to leave this awful place we can’t! It’s too expensive to move again after only an year plus we paid £1500 to change the carpet and to decorate the flat planning to stay at least 4 years... Some friends suggested us to record the noises and we tried with our mobile but it doesn’t work because it’s a noise the phone doesn’t record properly not giving the real sense of the issue especially about the vibrations. We went upstairs so many times in the last 12 months asking to some of the guests to be reasonable quite during their stay but some of them turnedin an argue because of course they will stay only few nights just to enjoy the sea view doing whatever they like not caring about us living with this problem downstairs every day. We feel exhausting... and desperate especially because those they supposed to hel
Kikka - 19-Jan-21 @ 11:35 PM
Noise from new wooden/laminate floor installed above is intolerable. Noise from altered plumbing pipework & waste pipe alterations is intolerable. Noise at 03.30 am water running dragging something out of bathroom. Stiff windows being opened in order to vape, hearing them banging shut again, cupbord doors banging, outside door banging then obviously forgot something so the outside door bangs again 04.30 am quiet. 05.00 am water running, 05.30 very heavy plodding footsteps 06.00am singing and all sorts of banging about. Laminate or wooden floors should be banned in conversions or flats because it is a living nightmare for the person living below.
Minnie Mouse - 13-Jan-21 @ 1:44 AM
Family living upstairs with two kids. Always shouting. Kid running along the ceiling. From the moment kid wakes he makes a humming n growling noise.It s getting to me i bang the ceiling play music to drown it out.
Shell - 12-Jan-21 @ 10:24 PM
We have a family upstairs dad n two kids .Boy n girl.. One of the kids keeps humming and growling.From the time he gets up to bedtime. Its really getting to me
Shell - 12-Jan-21 @ 10:20 PM
Hello , Reading your comments above I am i the same desperate situation , my neighbour in the bedroom. Above mine as a concrete floor, I informed him he woke me up several times in thenight. His reaction was so what I can bear you all day long. Since then he has purchased a metal bedframe and scraps the bed back and forwards all night long. The council are reluctant to help. Has anyone been in a similar situation and take legal action.
Laura - 1-Jan-21 @ 5:51 PM
I moved into a council flat and it is a semi detached property with four flats, I hear nothing from the side flats but the upstairs is terrible. Walking about, talking,banging, dropping things on the floor, constantly. I have spoken to them and they are father and son and have never worked, spend 24/7 in the flat, driving me mad on the odd times I have a day off and when I’m home from work. I went as far as paying for a carpet for them that cost me £300 and thankfully went quiet for some time and then, it appears to be when the father is in a mood, the banging starts again! I went to the council and they refused to do anything about it, saying if I want to soundproof the property I have to pay?? £1200 for one room! I had the ceiling checked as the builder who came said he had spoken to the council and the ceiling should be concrete?? He drilled a hole in the ceiling and from the plasterboard to his floor it is hollow and the above floor timber with odd concrete strips, so that’s why I hear the noise. Is they anyway that the council should be responsible for soundproofing?
Bex - 31-Dec-20 @ 9:53 AM
@mason @feklar we have exactly the same problem in our flat. We have new anti-social neighbours that have moved in and they have complete disregard for being considerate. They have made it clear they're not prepared to reduce the noise they make and ignored our request for them to be more considerate and quiet instead being quite confrontational about the matter. They make noise past 1am which they consider to be 'general living noise'. We are now preparing to take legal action. We've had our ceilings soundproofed but unfortunately it hasn't worked in our case, and we can still hear banging/loud conversations, doors slamming all hours. The landlord is not willing to put down appropriate carpeting to reduce noise. I'm curious @mason, how do you record the sound? We are doing this using our phones but the quality isn't great. Is there any special equipment that I am not aware of?!
Cw11 - 17-Dec-20 @ 10:33 AM
@Feklar - i would advise you calling the Noise Team of your council. they'll come out & assess the noise & give a Noise Abatement Notice to the tenants & if they breach it by being noisy again - the council takes them to court. Soundproofing your ceiling will cost between £5k-£10k & doesn't always stop vibrations coming down. The court will not force the leaseholder to pay up as its not an agreement. My advice is to get a solicitor to write the leaseholder a letter advising of legal options your going to take but ultimately it's the tenants that are causing noise not the leaseholder. Ask your HA for a copy of the lease & whether he's allowed laminate flooring. If he's breached the agreement - tell your solicitor this. Ultimately it's for the HA to enforce this but your solicitor will advise you. it'll be cheaper than the thousands on soundproofing I feel your anguish because we're using recording devices for the nightmare who lives above us who's layed down wooden floors & we hear every little thing especially the stomping of his footsteps..
Mason - 14-Dec-20 @ 8:54 PM
I have had a long running battle with my housing association regarding one of their leaseholders laying laminate flooring in a tiny flat over mine. He refurbished the flat which lasted 10 months of absolute hell for me just after moving in.I complained and nothing was done.Now he has laid laminate flooring.Then he moved in antisocial tenants who were up until all hours, My landlord the HA repeated asked him if he would put carpets down and he repeatedly refused. So I am wondering, my landlord says they do not have any objection to me soundproofing my ceilings but of course I will have to pay for this myself.I wondered if I get some estimates for soundproofing, then inform this leaseholder landlord because of his refusal to put carpets down I am getting my ceilings soundproofed and will be sending him the invoice. If he doesnt pay up then we will be going to court.
Feklar - 14-Dec-20 @ 8:14 AM
live in a victorian conversion. share flat above us. they were ok when we first moved in. then the polite considerate girl in the room above moved out and was replaced by self confessed "party animal".she got home at 1-2am most week nights. kicked the shoes off laughing and screaming. on and on. we had words a few times. she eventually eased off. at least she slept in on weekends. now shes gone and the new guy is worse. my wife and I cannot believe it. he stomps like hes trying to break the floor. like he has hooves instead of feet! stomping. slamming drawers. slamming doors. dropping things. during the day i bare it. but past 11pm its just crazy! you start to fall asleep and then BANG! hes dropped something. then you drift off again and THUMP! hes slammed something. then thumpthumpthumpthump as he bashes away on a keyboard at 3am. I went up to complain and he didn't answer the door. so i knocked again and his housemate comes down and shouts at me for waking her up! I was speechless, sleep deprived, headache, neck so tense i cant move my head and I have a full day of work ahead of me in 5 hours time.
zzzzzzzzzzAWAKE! - 2-Dec-20 @ 5:08 PM
Well I have been staying with my son in his flat the noise from the flat above is most times unbearable. The heavy walking and stamping. This is continuous all day I wonder what could they be doing walking up and down in the flat stomping heavily there it goes as I write this comment. They have a child up there who has been running back and forth constantly you'd think they would realise someone lives below and try to curb the disturbance. My boy hasn't said anything he is just trying to tolerate it.. last night up up until 1:30am. My husband was decorating the flat in August and he said it was like this then my head is hurting the constantly thudding, stamping. The freeholder should have installed soundproofing but as we know they cut corners to gain maximum profit!! I am very irritated by the noise and it is spoiling my stay.. They haven't stopped walking up and down from 07:30 ish this morning and this is a daily situation.. I wonder if they have any furniture because they seem to walk all over the flat even the bathroom.. Pounding stomping running ?? For this reason I would never live in a certain flat ever and would advise against it. I have been in flats before but never heard a peep!
Longhair - 29-Nov-20 @ 8:23 PM
Hi. I live on the ground floor and hear noises coming from the 1st floor flat when they are in. Sounded like they have no carpet down. However when I knocked on their door and told them I was surprised that they have carpet on the floor. They have lived above me over 2 years and I started hearing sounds a month ago. I also have cracks I the ceiling. After visiting my neighbours I now think there may be something wrong with the pipes between the ceiling. And when my neighbours are home walking around it is triggering the pipes. Not there fault. I have phoned for repairs and further investigation. Hopefully will get it sorted. All the best. Cover all options.
Shali - 16-Nov-20 @ 8:49 PM
@GoingCrazy -- i feel your pain. been going through the same nightmare for years. guy above me wakes up 6am & doesn't go bed till 12am.. keeps us all awake from banging doors, stomping & talking like he's shouting to another galaxy. my mum's disabled & I'm at college. My upstairs neighbours made 3 previous family's move out. he refuses to install carpets & has hardwood floors. even previous neighbours requested this but he shouts & swears. so i decided to bang. exhausting as it is - bang every single time. annoy them. wake them up early. don't let them sleep. blast music (be vigilant though) & it'll soon work. call the Noise Team. they'll log it. won't seem worth it but if it goes to court - it'll work. complain to landlord about noise harassment bc it's deliberate. i hope it helps. fighting fire with fire works sadly
Price - 6-Nov-20 @ 9:14 PM
My upstairs neighbour has changed his living room floor from carpet to a hard floor. Now I hear every text message, every word of every phone call, every footstep, every meal ... everything. He also plays a computer game with very monotonous music and shooting. It was driving me mad. Finally, after 8 or 9 desperate months, I found a solution. I have abandoned my living room, switched off the radiator, and shut the door, never to open it again. I moved my TV, comfy chair and sofa into the spare bedroom. It's "cosy", but it's quiet. It's disappointing as I used to love my flat, but I'm so much less stressed now. I can survive like this until I figure out what to do next. Before, I was desperate. I don't know why I didn't think about abandoning the living room before. I guess it's just not something you think about, but I wish I had done it ages ago. I will have to sell the flat and move, of course, but to where? It seems I'm already much luckier than most of the people here.
Chris - 5-Nov-20 @ 8:46 PM
I live in a flat and the neighbour upstairs does exercise every single day at random times! He jumps, runs, drops weights - the normal thing you’d hear in a gym but in a flat the noise is unbearable. Constant thudding and banging that is making my flat shake! The flat itself is built by flimsy material, I don’t think there’s any sound proofing done in this building which os part of the problem as well, because I can hear the neighbour upstairs walking! I can hear every footstep every hour of every day and every night. It’s causing me great stress now because as soon as I hear him up there, I get worried because I don’t know how long it’s going to be this time. I’ve tried talking to him and he was extremely rude, he said “I can do what I want in my own flat” and just shut the door in my face. The council doesn’t care because it’s not “excessive noise”. My Landlord doesn’t care, he just says “ignore him”. His Landlord doesn’t care, he said he can’t stop him from running. So I’m just stuck in this noisy flat that constantly shakes because this guy must be getting bored as he is exercising several times a day now! I don’t want or move because I like my flat and I don’t have the money for it either. I am honestly desperate for this man to stop! Gyms are open, if he is so obsessed with his exercises, he should just go there!
Going Crazy! - 4-Nov-20 @ 4:30 PM
Where do I start? I’ve finally moved out of a ground floor flat where there was a family above who were the most inconsiderate people I’ve ever met!!! The noise from there 2 children was unbearable at times but according to the parents it was ‘normal family noise’??? From reading the comments above and all the stress and anxiety I’ve experienced it seems as though being on the ground floor or basement of a property with poor soundproofing or no soundproofing is the biggest issue when renting a flat. It’s so frustrating when no one seems interested in helping or the advice given is ‘talk to your neighbours first’ - been there done that but if they know you can’t do anything about it as ‘it’s children’ then the noise carries on and disrupts your day to day life and makes a serious impact on your mental health then there should be more done about noise levels from children instead of there being absolutely nothing you can do about it - my health has suffered (mould issue also) and the clause in the tenancy stating ‘Nuisance and Noise’ is worthless. The flat I’ve just moved into is classed as basement and not knowing who was above before moving in wasn’t a great feeling but we do not all have the luxury of not having people above. I then found out it was a single parent (nothing against her as I’m a single parent but my son is grown up) and she actually said ‘If you here any noise from us?’ - she is the parent not me so knowing you live with people above & below you should be enough of a reason to try to keep the noise down? I can here them a lot but the most annoying noise is her young child playing with what could only be described as some sort of instrument that vibrates as she hits it??? No idea what but this happens mornings, afternoons & sometimes the evening??? Basically I’ve moved from a noisy flat to another noisy flat and I’m trying my hardest not to get worked up about being here. I like the flat and it suits my son & me plus it took us ages to find somewhere. I could go on & on about this but feel it’s a never ending battle when you don’t have as much choice as other people and having quiet shouldn’t be such a major issue when so many are fortunate to have it where they live. Sorry about some of the rant but it’s been very stressful along with the parents of the previous flat shouting and swearing at me and making me feel like I’m the one in the wrong for saying something - it just shouldn’t be like this??? They made my life a misery for years!!!!
Colbol20 - 29-Oct-20 @ 9:51 AM
Hello I live in a ground floor two bed flat,since I moved in on August 2016, I have literally had very litttle sleep, the lady upstairs is obese apparently is a little deaf and in top of it has cancer. She has nurses coming and going they talk very loudly. She has a dog that runs constantly across my ceiling and every morning at 5 am the noise begins and it goes on for a good few hours. On one hand I feel terrible that this person is sick and try to ignore it. Honestly I Have been going this for 4 years but I feel I’m getting ill my self. Less than four hours sleep then a full day of work, I’m getting exhausted. I honestly don’t know what to do. I contacted the service manager but he was less than sympathetic made me feel as I was being inconsiderate. Last night I went to sleep at 11pm it is now 7am I think I have only slept 3 hours my head hurts, I feel poorly and I’m so tired. This is everyday.
Nina - 25-Oct-20 @ 7:17 AM
Hello. I live in a flat very close to a quite busy road. I Registered an average 40db in the apartment during the day due to the many buses and vehicles. Is constant exposure to this amount of db considered safe? In case I will replace my 20 years old double glas windows with new ones, is this going to reduce significantly the noise coming from the street? (Now I think the windows reduce noise only by 10/15db).
Georgiana - 24-Oct-20 @ 8:58 PM
After a bit of advice pls!I currently rent a basement flat with 1 tenants living above.The lady above has bare floorboards with not even a rug around,she is extremely noisy,I can literally hear her every movement.Ive spoke to her an she regularly asks me to be quiet.I have carpets down throughout the whole flat.Is there any law or regulations that she should be following?thanks in advance.
Liz - 14-Oct-20 @ 12:12 PM
Hello, i would like to ask and seek advice for i am renting a flat and above us has a family with 2 children, everyday since we move the noise of above literally dont stop, stomping, dropping of objects,moving furniture and the scooter of the children, is too much annoying, and they don't care about the time evening or morning the noise doesn't stop! i already talk to them anout it, but i dont think they dont even care, i told them also that i have an 18 mos infant that needs some time of quiet hours, for they are really above our room ???? can i complain to the authority.. i hope someone can help me. thank you
Lys - 11-Oct-20 @ 11:26 PM
I feel your pain - I have a toddler in flat above mine and his running around and banging on the ceiling is driving me mental - as far as Mum is concerned they are her floors and they'll do what they like!
None - 10-Oct-20 @ 8:59 PM
@Christina - I would call up their Housing Association & ask them to check the lease of their tenants. Most tenancy agreements state "soft flooring e.g carpets" need to be installed if you live above ground floor. Hardwood flooring or just floorboards are not allowed & they could be breaking their agreement. Do not spend £1000's on soundproofing your ceiling. It doesn't work & only muffles noises. Get them to install carpets preferably with a thick underlay. Their landlord will help toward cost due to the impact it's having on your household. Complain to them about the level of noise & then Environmental Health's Noise Team if they don't resolve it... hope that helps. I know exactly what you're going through bc it's happening to us too..
Price - 18-Sep-20 @ 10:18 PM
A play my music quite loudy in general..but have the respect to generally turn down at 11pm....sometimes a don't what us my sittuation
Caz - 13-Sep-20 @ 4:56 PM
Hi. We bought our flat in December 2018 after much scrimping and saving and we were so happy and proud of ourselves... Until the first night spent in the flat. It soon became obvious the people above don't sleep during the night, them and their dogs are active all night long and there's no insulation between floors (we even hear their alarms in the morning). We talked with them, we pleaded with them and to be fair they've stopped listening to loud music during the night, but they're still active, talk, drop stuff, watch TV, the dogs run around (no barking though) and it's getting to us. There's literally been no nights since moving in when we haven't been woken up. If we're lucky it's just a bang, them probably dropping /throwing something on the floor, but generally it's something that keeps us up for longer, like them falling asleep at 3-4-5 am and their phone alarm starting at 6am (sometimes 4 am), ringing and vibrating on the floor, for over an hour because they can't hear it after being up all night. We recently found out they're tenants from a housing association. We want to install something to soundproof, but is there any way/do we have any right we can ask the housing association to contribute to this financially? Thank you!
Christina - 13-Sep-20 @ 12:18 PM
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