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Your Rights Under Noise & Statutory Nuisance Act 1993

By: Jeff Durham - Updated: 21 May 2018 | comments*Discuss
 
Noise And Statutory Nuisance Act Noisy

Your rights when it comes to the Noise and Statutory Nuisance Act 1993 work in conjunction with the Environmental Protection Act 1990 and the Noise Act 1996, and when it comes to neighbourhood issues, it is aimed at protecting those who wish to make a complaint about excessive noise that is affecting their quality of life.

How Does It Differ From The Noise Act 1996?

Many aspects of the Noise and Statutory Nuisance Act 1993 are quite similar to the Noise Act 1996 in terms of the range of powers the courts have in issuing fines and other punishments to offenders. Where it differs slightly is in terms of how your Environment Health Department goes about establishing whether or not the noise levels represent a ‘statutory nuisance’.

What Constitutes A ‘Statutory Nuisance’?

The legislation states that the noise which is the cause of the complaint must be (or is likely to be) either detrimental to a person’s health and/or it is interfering (or is likely to interfere) with a person’s own enjoyment of their own property and land.

Your Local Authority’s Responsibility

Before complaining to your local authority environmental health department, you should consider contacting your neighbour to try and discuss the problem. We have produced two templates: an informal note and a more formal letter, which you can use if you'd rather write a note, or talking has proved unsuccessful. Take a look at the templates here.

It is your local authority’s responsibility, usually via an Environmental Health Officer, to investigate any complaints about noise emanating from the following:

  • Buildings (including domestic residences)
  • Land (such as construction sites, farms, domestic gardens, parks and nearby fields)
  • Vehicles (but not general traffic noise)
  • Machinery (such as equipment used in construction, road repairs and other outdoor sound equipment)

It is then up to the judgement of the Environmental Health Officer to determine whether or not the noise does represent a ‘statutory nuisance’. Within the Noise Act 1996 and the Environmental Protection Act 1990, the officer has the power to take further action in terms of issuing abatement notices and to proceed through the courts where necessary (possible action that can be taken is outlined in the Noise Act 1996 article which is also available on here on this website).

What if the Officer Disagrees?

If you feel you are being plagued by noise that represents a statutory nuisance but the officer doesn’t agree with you, then you do have the right to challenge that decision. You would need to find out how you would go about making a formal complaint from your local authority, and go down that route first of all. If that’s not successful, you can write to the Chief Executive of your local authority and try to enlist the help of your local councillor.

If, having done all that, the situation has still not been resolved, you can ask the independent Local Government Ombudsman to look into the matter. They will ensure whether or not all of the correct procedures have been followed through to the letter by the local authority in terms of what is set out in the legislation.

If the Ombudsman still comes down on the side of the local authority, however, (although they are independent so they may well determine that you DO have a valid case) you can still take the issue further by taking your case directly to a magistrate’s court. Nevertheless, the court would need to be convinced that your complaint does amount to a ‘statutory nuisance’ for any further action to be taken.

As with all neighbourhood ‘noise related’ problems, wherever it’s possible and reasonable to do so, you should try to resolve matters directly with the person(s) responsible for causing the noise nuisance first. Quite often, you’ll find that they weren’t aware that they were causing a nuisance in the first place, and will be happy to reduce or eliminate the noise so that peace can be restored.

On the other hand, if you have tried that method and failed, you should have no hesitation in calling your local Environment Health Department (but not the police) and let them use the powers of the law to try to resolve the matter.

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[Add a Comment]
betty - Your Question:
Hi some advice please. I live in a detached house in a small cul de sac my neighbour has has for the past couple of years I believe a fault on his boiler.this results in very high pitch screeching every time his boiler is on. This is situated at the back of his property to which our lounge is at the back and all we here constintaly is this high pitch. It is driving us mad. We have tried to speak top him on numerous occasions to which he says he will get it fixed. We can not leave a window or door open in the back lounge as this is all we hear and when we do have some nice weather it makes sitting in our garden unbearable. The latest bout at the weekend resulted in us complaining again to which he replied it can not be fixed he needs a new boiler and is not prepared to spend out money on a new one. Very frustrating and impacts terrinble on my hearing aid. Please any advice is truly welcome

Our Response:
You could try environmental health but other than that, you might have take private (legal) action to force this issue.
ProblemNeighbours - 23-May-18 @ 11:31 AM
Mford - Your Question:
Hello. A small nursery school has opened up in a new building right next to the small set of flats that I live in. There is screaming from children from 10am to 3pm Monday to Friday. The screaming is so loud I can hear it when my TV is on loud. I can’t leave windows open. I have a small balcony that I now can’t use because of the noise. The school has been there a year now, I’ve complained by email but the reply is “the children must have outside playtime” no attempt appears to have been made to lower the noise level. The children are screaming at the very top of their voices. I can also hear adults (I presume teachers) shouting at the children, shouting games at them or shouting stories. It’s driving me insane as I’m retired and around daytimes. I’m worried that in the summer I won’t be able to open my windows. During the day I have started to walk around the streets until the I think the noise is over. Is a new school allowed to have noise this loud?

Our Response:
You can't really quieten nursery age children or force them to stay indoors, it would be really unfair. You could talk to your planning department and see what they considered when they allowed the building and whether any conditions were imposed.
ProblemNeighbours - 22-May-18 @ 2:51 PM
hi some advice please.. I live in a detached house in a small cul de sac my neighbour has has for the past couple of years I believea fault on his boiler. this results in very high pitch screeching every time his boiler is on. This is situated at the back of his property to which our lounge is at the back and all we here constintaly is this high pitch . It is driving us mad.We have tried to speak top him on numerous occasions to which he says he will get it fixed.We can not leave a window or door open in the back lounge asthis is all we hear and when we do have some nice weather it makes sitting in our garden unbearable.The latest bout at the weekendresulted in us complaining again to which he replied it can not be fixed he needs a new boiler and is not prepared to spend out money on a new one. Very frustrating and impacts terrinble on my hearing aid.Please any advice is truly welcome
betty - 21-May-18 @ 12:57 PM
Hello. A small nursery school has opened up in a new building right next to the small set of flats that I live in. There is screaming from children from 10am to 3pm Monday to Friday. The screaming is so loud I can hear it when my TV is on loud. I can’t leave windows open. I have a small balcony that I now can’t use because of the noise. The school has been there a year now, I’ve complained by email but the reply is “the children must have outside playtime” no attempt appears to have been made to lower the noise level. The children are screaming at the very top of their voices. I can also hear adults (I presume teachers) shouting at the children, shouting games at them or shouting stories. It’s driving me insane as I’m retired and around daytimes. I’m worried that in the summer I won’t be able to open my windows. During the day I have started to walk around the streets until the I think the noise is over. Is a new school allowed to have noise this loud?
Mford - 16-May-18 @ 1:43 PM
Miranda - Your Question:
We live in a village and our neighbours have a large garden (about an 1 acre), mainly laid to lawn and there is always noise from a ride-on mower. They are retired so at home all week. We work full time Mon-Fri. For about the past three years, every weekend and some early evenings, they are either cutting the grass, driving around on the mower using it with a trailer etc. We cannot sit in our garden with friends as all we can hear is their machinery. Our garden is a lot smaller and the noise even with headphones listening to music is driving us mad. He doesn't seem to be able to be off that machine, or he has some other bit of machinery, a shredder, a strimmer, a digger. We had an issue when they moved in re a boundary and they didn't like the outcome so we don't talk to them now although we were welcoming when they moved in. Fortunately, the way the bungalows/drives are, we never have to see them. My question is whether something like this is classed as a noise nuisance. I know if we popped round to see them, he will probably say he can cut his grass and use gardening machinery when he wants. The back of our garden backs onto some of his garden and he often goes up and down, up and down on his mower, very slowly. We have thought of moving because of it but like where we live and don't really want to. Neighbours in the vicinity must be able to hear him and our direct neighbours the other side can hear him and have even said they they go inside and don't want to get involved. This situation causes me and my husband to making our lives a misery. I don't want to make a complaint to the council and have it on record if it turns out that it's not classed as a nuisance. Any advice much appreciated, thank you.

Our Response:
A noise will count as a statutory nuisance if it does one the following:
unreasonably and substantially interfere with the use or enjoyment of a home or other premises
or
injure health or be likely to injure health
Councils must look into complaints about noise from premises including land like gardens and certain vessels (for example, loud music or barking dogs) and from vehicles, machinery or equipment in the street (for example, music from car stereos).
So if this noise constitutes a large part of your weekend and you think it really interferes with your enjoyment of your property, then the council may be willing to investigate and if necessary take action.
ProblemNeighbours - 15-May-18 @ 1:51 PM
We live in a village and our neighbours have a large garden (about an 1 acre), mainly laid to lawn and there is always noise from a ride-on mower.They are retired so at home all week.We work full time Mon-Fri. For about the past three years, every weekend and some early evenings, they are either cutting the grass, driving around on the mower using it with a trailer etc.We cannot sit in our garden with friends as all we can hear is their machinery. Our garden is a lot smaller and the noise even with headphones listening to music is driving us mad.He doesn't seem to be able to be off that machine, or he has some other bit of machinery, a shredder, a strimmer, a digger.We had an issue when they moved in re a boundary and they didn't like the outcome so we don't talk to them now although we were welcoming when they moved in. Fortunately, the way the bungalows/drives are, we never have to see them. My question is whether something like this is classed as a noise nuisance.I know if we popped round to see them, he will probably say he can cut his grass and use gardening machinery when he wants. The back of our garden backs onto some of his garden and he often goes up and down, up and down on his mower, very slowly.We have thought of moving because of it but like where we live and don't really want to.Neighbours in the vicinity must be able to hear him and ourdirect neighbours the other side can hear him and have even said they they go inside and don't want to get involved. This situation causes me and my husband to making our lives a misery. I don't want to make a complaint to the council and have it on record if it turns out that it's not classed as a nuisance. Any advice much appreciated, thank you.
Miranda - 11-May-18 @ 7:28 PM
boopla - Your Question:
I live next door to a shop who use the side entry to gain access to business. This gate has not been in use for 18 years. The gate is attached to my property and also to there's. The gate is constantly being slammed shut from 9.00am until 8.00pm sometimes later what rights do I have ?

Our Response:
Talk to the neighbour...ask them if a swinger or buffer can be attached? When you say the gate has not been in use for 18 years, is this a new neighbour?
ProblemNeighbours - 9-May-18 @ 3:45 PM
C me - Your Question:
I have a neighbour, of only 9 months, who assumes I will fix the her fence. The same dead fence present when I moved in 11mths ago. As of tonight she has decided to hire the local cowboy to do her garden paving.Which started at 7.30pm and by 9pm banging to the pavement started, which in turn sounded like it was in my home, until 9.22pm where I had to have a word. As my children couldn't settle down to sleep for school tomorrow, especially with the added summer sunset, to my surprise I was told he is within the law. Please surely this is not the case?

Our Response:
Legislation says that local authorities have a duty to investigate any complaint by any occupier about excessive noise between the hours of 11pm and 7 am. This doesn't mean that noise at other times doesn't constitute a nuisance. Excessive banging outdoors on a regular basis will certainly interfere with your enjoyment of your property. Before contacting the council however, talk to your neighbour. Find out when the work will be complete, ask that the builder could stop at 8 rather than 9 to help your children settle etc.As for the fence - check your deeds to see who should be responsible for its upkeep.
ProblemNeighbours - 9-May-18 @ 2:25 PM
I live next door to a shop who use the side entry to gain access to business. This gate has not been in use for 18 years. The gate is attached to my property and also to there's. The gate is constantly being slammed shut from 9.00am until 8.00pm sometimes later what rights do I have ?
boopla - 9-May-18 @ 2:09 PM
I have a neighbour, of only 9 months, who assumes I will fix the her fence. The same dead fence present when I moved in 11mths ago. As of tonight she has decided to hire the local cowboy to do her garden paving.Which started at 7.30pm and by 9pm banging to the pavement started, which in turn sounded like it was in my home, until 9.22pm where I had to have a word. As my children couldn't settle down to sleep for school tomorrow, especially with the added summer sunset, to my surprise I was told he is within the law. Please surely this is not the case?
C me - 8-May-18 @ 10:55 PM
Zsolt - Your Question:
Hi. I live in UK London honestly I will be very happy if is someone take seriously this neighbour who listen music in the house after 10:00pm that is happening for a few days when this two flatmate guy Iisten music until 1 or 2am even the walls in my room shaking after big noise they are making with the music. I talked to them about the music too loud in the house but no results one of them is in debt to rent something £3000 GB and the other one is not interested in anything when he smokers weeds both sit together in the same room they are roommate. I live in this house 3h years I pay my rent regularly and the landlord do not care what is happening in the house only the money. Thank you.Kind Regards.

Our Response:
Have you contacted environmental health?
ProblemNeighbours - 30-Apr-18 @ 12:03 PM
Hi. I live in UK London honestly I will be very happy if is someone take seriously this neighbour who listen music in the house after 10:00pm that is happening for a few days when this two flatmate guy Iisten music until 1 or 2am even the walls in my room shaking after big noise they are making with the music. I talked to them about the music too loud in the house but no results one of them is in debt to rent something £3000 GB and the other one is not interested in anything when he smokers weeds both sit together in the same room they are roommate. I live in this house 3h years I pay my rent regularly and the landlord do not care what is happening in the house only the money. Thank you. Kind Regards.
Zsolt - 28-Apr-18 @ 1:35 PM
Jude56 - Your Question:
We live next door to a children's private nursery. My husband works night shift. The children. approx 12 are allowed to scream and shout from 11am - 6 pm in the garden. We are separated by a wooden fence. We and other neighbours have had three meetings to discuss noise but it never improves. Our lives are hell. Can we do anything about this? Thank you

Our Response:
You can try the local council. There have been instances where outdoor playtimes have been restricted because of noise. Bear in mind that Ofsted requires children to have access to outdoor play/facilities so if your demands are too restrictive, the nursery could be closed down.
ProblemNeighbours - 27-Apr-18 @ 11:44 AM
We live next door to a children's private nursery. My husband works night shift. The children.. approx 12 are allowed to scream and shout from 11am - 6 pm in the garden. We are separated by a wooden fence. We and other neighbours have had three meetings to discuss noise but it never improves. Our lives are hell. Can we do anything about this? Thank you
Jude56 - 24-Apr-18 @ 5:56 PM
Monica - Your Question:
I live in a top floor studio in a very old house with thin walls and squeaky floors. The neighbours below are getting very annoyed about the sound of me walking about in my own place. Recently they complained to me about me sweeping the floor at night as they could hear every sweep. Does my landlord have responsibility in soundproofing the place or do I have to go to sleep at 10pm?

Our Response:
It's worth asking your landlord but there are no real rules about soundproofing in exisiting buildings. If your noise is simply related to normal household living, there really isn't much you can do to make it easier for your neighbours. Of course tasks like vacuuming should always be done earlier in the evening and regular excessive noise after 11pm and before 7am can result in action from environmental health.
ProblemNeighbours - 23-Apr-18 @ 10:19 AM
I live in a top floor studio in a very old house with thin walls and squeaky floors. The neighbours below are getting very annoyed about the sound of me walking about in my own place. Recently they complained to me about me sweeping the floor at night as they could hear every sweep. Does my landlord have responsibility in soundproofing the place or do i have to go to sleep at 10pm?
Monica - 22-Apr-18 @ 12:16 AM
@problemneighbours Hi thanks for your reply and advice. No, she has no other family members or friends that I’ve seen. Her daughter moved to the Isle of Man six months ago and now only comes to see her once every few months and stays with her overnight for two days a time. During this time, the noise is quiet with the TV so I think a lot of it is due to loneliness 99% of the rest of time. She has no other visitors at all. She won’t wear a hearing aid and has told me this before. For this reason I don’t think she will consider earphones, again, this is an assumption based on the fact that she doesn’t seem to register how serious the level of noise she is making actually is. I also don’t know if she remembers much about the discussions we’ve had about the noise and I have thought perhaps it’s dementia or something that is a barrier in the situation being improved, I don’t know. I also don’t feel it’s appropriate for me to go round and try and tell her what she should try to do in her home as she may take exception to this and I don’t want to make the situation even worse. The environmental health said they need my consent to pass the concern over to social services (due to some of the neighbourhood being very rude to me when I moved in due to using a parking space outside my house which incited threats of damage to my car if I continued to park there) I don’t want to be involved in any more disputes here and the thought of them saying I’m ‘picking on a little old lady’ this isn’t true and would be awful for us, living here would be a nightmare for anyone not just us, so I’ve said no to this as I don’t need the hassle or upset. In my opinion it’s her family that should take the responsible steps to not leave a 94 year old woman to live alone without making adequate care choices for her in 2018, this shouldn’t fall to neighbours left to deal with the situation while they go off and live their lives miles away. The whole situation is exhausting and the responsibility on us is overwhelming.
Beaubeaubaggins - 21-Apr-18 @ 8:13 AM
I live above a convenience store (1 bedroom flat) There are 3 industrial fans 1 attached to my living room wall and the other 2 attached to the convenience store outside wall which is literally under my front room window. The noise is from 9.30am am sometimes to 9pm - depending on the weather - inside I hear the whirring of a motor which slightly vibrates aswell as the fan noise. This is making me very ill - I feel like I am on aeroplane constantly! I feel dizzy and very very anxious. My quality of life is not how it should be and this is causing me a lot of stress. I have spoken to the landlord - not interested and neither is the person who rents the convenience store from him. I have contacted Environmental Health they have asked me to send 6 diary entries. Is there anything else you could suggest I do?
MEGS - 19-Apr-18 @ 6:19 PM
Beaubeaubaggins - Your Question:
Hi I’m just looking for some advice please, I moved into a terraced property seven months ago and I’m being relentlessley victimised by the little old lady next door who’s 94. Sounds unrealistic right? I know but in a nutshell that is how it feels. She stays indoors 24/7 and I think her only company is the really loud tv day and night. She’s been polite when I’ve been round asking for her to turn it down and I’ve tried to be supportive but her tv is absolutely blaring for 16 - 18 excruciating hours a day it’s unbearably loud and the unwanted noise invades my home in every room there’s literally no escaping it and it keeps me awake till 3am most nights making working a nightmare, I’m a manager and my job is full on and the lack of sleep has affected my wellbeing, I’ve had hair falling out due to stress and anxiety and chest pains only brought on in the home. I’ve even had to stop working from home due to the noise and hot desk instead. I’ve tried to go around and ask politely three times for her to turn it down but to no avail she just says she is deaf and it just carries on but in the last two months it’s got even louder it’s like a cinema in there. I can hear it blaring up the garden path when I get home or go to work and even know what tv shows she is watching it’s a nightmare. The tv is on from 6 am until up to 3am the next morning pretty much every day she told me she falls asleep in front of it most nights and forgets to turn it off. I work full time and am a parent too and moving here has been the worst mistake of my life and I’m desperate for some peace and quiet just 8 hours sleep a night would be enough for us. My son is about to do his SATs and he’s often kept awake too. I’ve contacted the council now as a last resort as politely asking hasn’t resolved anything. I’ve recorded the noise logs and the council (Environmental Health) are concerned about the level and duration of noise and I’m just waiting for some recording equipment to be installed but I do worry about this upsetting her once it gets escalated by them in case any action is brought to her other than support (ie abatement notice). The thing is the lady next door is in a serious situation she can’t hear the door when I’ve knocked several other times so I’m not sure she would hear the smoke alarm etc in an emergency, she leaves her keys in her front door on the outside often and I worry she shouldn’t be living on her own. I know this isn’t my decision or frankly my business but I feel compelled to care in a neighbourly way despite all this noise and nuisance, she’s an elderly lady and I wouldn’t want my gran being left in that situation. Aside from the noise making our lives a misery I do worry about her welfare too. What should I do about the welfare concern? I haven’t reported anything yet to the council but I think she needs an assessment of some sort to ensure two things, her safety and her ability to live alone as I feel the situation will continue without this sort of in

Our Response:
Are there any family members or friends you could contact? In terms of the TV, perhaps you could introduce her to wireless headphones, it could actually make TV much easier for her. Does she have hearing aids? Perhaps a call to social services might be worthwhile if there is nooen else who you can think of. If environmental health are looking into it, they may be able to report back to other council departments (social work etc) on your behalf.
ProblemNeighbours - 18-Apr-18 @ 10:30 AM
Hi I’m just looking for some advice please, I moved into a terraced property seven months ago and I’m being relentlessley victimised by the little old lady next door who’s 94. Sounds unrealistic right? I know but in a nutshell that is how it feels. She stays indoors 24/7 and I think her only company is the really loud tv day and night. She’s been polite when I’ve been round asking for her to turn it down and I’ve tried to be supportive but her tv is absolutely blaring for 16 - 18 excruciating hours a day it’s unbearably loud and the unwanted noise invades my home in every room there’s literally no escaping it and it keeps me awake till 3am most nights making working a nightmare, I’m a manager and my job is full on and the lack of sleep has affected my wellbeing, I’ve had hair falling out due to stress and anxiety and chest pains only brought on in the home. I’ve even had to stop working from home due to the noise and hot desk instead. I’ve tried to go around and ask politely three times for her to turn it down but to no avail she just says she is deaf and it just carries on but in the last two months it’s got even louder it’s like a cinema in there. I can hear it blaring up the garden path when I get home or go to work and even know what tv shows she is watching it’s a nightmare. The tv is on from 6 am until up to 3am the next morning pretty much every day she told me she falls asleep in front of it most nights and forgets to turn it off. I work full time and am a parent too and moving here has been the worst mistake of my life and I’m desperate for some peace and quiet just 8 hours sleep a night would be enough for us. My son is about to do his SATs and he’s often kept awake too.I’ve contacted the council now as a last resort as politely asking hasn’t resolved anything. I’ve recorded the noise logs and the council (Environmental Health) are concerned about the level and duration of noise and I’m just waiting for some recording equipment to be installed but I do worry about this upsetting her once it gets escalated by them in case any action is brought to her other than support (ie abatement notice). The thing is the lady next door is in a serious situation she can’t hear the door when I’ve knocked several other times so I’m not sure she would hear the smoke alarm etc in an emergency, she leaves her keys in her front door on the outside often and I worry she shouldn’t be living on her own. I know this isn’t my decision or frankly my business but I feel compelled to care in a neighbourly way despite all this noise and nuisance, she’s an elderly lady and I wouldn’t want my gran being left in that situation. Aside from the noise making our lives a misery I do worry about her welfare too. What should I do about the welfare concern? I haven’t reported anything yet to the council but I think she needs an assessment of some sort to ensure two things, her safety and her ability to live alone as I feel the situation will continue without this sort of in
Beaubeaubaggins - 15-Apr-18 @ 3:59 AM
Hi I’m just looking for some advice please, I moved into a terraced property seven months ago and I’m being relentlessley victimised by the little old lady next door who’s 94. Sounds unrealistic right? I know but in a nutshell that is how it feels. She stays indoors 24/7 and I think her only company is the really loud tv day and night. She’s been polite when I’ve been round asking for her to turn it down and I’ve tried to be supportive but her tv is absolutely blaring for 16 - 18 excruciating hours a day it’s unbearably loud and the unwanted noise invades my home in every room there’s literally no escaping it and it keeps me awake till 3am most nights making working a nightmare, I’m a manager and my job is full on and the lack of sleep has affected my wellbeing, I’ve had hair falling out due to stress and anxiety and chest pains only brought on in the home. I’ve even had to stop working from home due to the noise and hot desk instead. I’ve tried to go around and ask politely three times for her to turn it down but to no avail she just says she is deaf and it just carries on but in the last two months it’s got even louder it’s like a cinema in there. I can hear it blaring up the garden path when I get home or go to work and even know what tv shows she is watching it’s a nightmare. The tv is on from 6 am until up to 3am the next morning pretty much every day she told me she falls asleep in front of it most nights and forgets to turn it off. I work full time and am a parent too and moving here has been the worst mistake of my life and I’m desperate for some peace and quiet just 8 hours sleep a night would be enough for us. My son is about to do his SATs and he’s often kept awake too.I’ve contacted the council now as a last resort as politely asking hasn’t resolved anything. I’ve recorded the noise logs and the council (Environmental Health) are concerned about the level and duration of noise and I’m just waiting for some recording equipment to be installed but I do worry about this upsetting her once it gets escalated by them in case any action is brought to her other than support (ie abatement notice). The thing is the lady next door is in a serious situation she can’t hear the door when I’ve knocked several other times so I’m not sure she would hear the smoke alarm etc in an emergency, she leaves her keys in her front door on the outside often and I worry she shouldn’t be living on her own. I know this isn’t my decision or frankly my business but I feel compelled to care in a neighbourly way despite all this noise and nuisance, she’s an elderly lady and I wouldn’t want my gran being left in that situation. Aside from the noise making our lives a misery I do worry about her welfare too. What should I do about the welfare concern? I haven’t reported anything yet to the council but I think she needs an assessment of some sort to ensure two things, her safety and her ability to live alone as I feel the situation will continue without this sort of in
Beaubeaubaggins - 14-Apr-18 @ 3:57 PM
I live in a terraced house, on one side you can hardly hear my neighbour apart from the TV very faintly. The neighbour on the other side causes me major anxiety, causing me to hate living here. They have wooden floors throughout downstairs, you can hear conversations clearly, kitchen cupboards banging, the washing machine etc. She is unbearable to talk to, after previously being spoken to rudely when asking her to stop playing the piano at ridiculous o'clock at night. Do I have any rights?
P. R-H - 12-Apr-18 @ 11:16 AM
Annie - Your Question:
We have neighbours who is builders they allways busy grinding outside and making noise sometimes as late as 10.30 at night. Chainsawing wood angle grinding metal we have dealt with it in polite way but it is now getting to much for us how can we deal with it.

Our Response:
Please contact your local authority about this, following the guidance in the above article from where it states "Your Local Authority’s Responsibility"
ProblemNeighbours - 9-Apr-18 @ 11:33 AM
We have neighbours who is builders they allways busy grinding outside and making noise sometimes as late as 10.30at night. Chainsawing wood angle grinding metal we have dealt with it in polite way but it is now getting to much for us how can we deal with it.
Annie - 6-Apr-18 @ 6:33 PM
I live in a semi detached house and have been in the property for 15 years. My neighbours have been in their property for 13 years. We are not on the best of terms. Until last year there have been no issues with noise. However last year after spending no money on the property for 12 years, they had a lot of internal work done including a new composite front door. Since the work has been done I have noticed a significant increase in noise levels. I can hear conversations, constant banging of Kitchen cupboards, constant heavy foot noises and cooking smells filling my house. Their new composite door is so loud when it's slammed, I can hear it in every room in the house and as they work shifts, it not only wakes me up early in the mornings around 7am, it's also very intrusive in the late evenings. It's really beginning to have a detrimental effect to my health and well-being. Last year I suffered a significant episode of depression and anxiety and as my anxiety is still ongoing I am therefore not comfortable speaking to them in person but I'm worried how a letter may make things worse. I am willing to work with them to resolve some of the noise issues but before I can work out what I need to do soundproofing-wise I need to know what they've done to create all the impact noise. As for the front door, I think that the noise/vibration it creates, is beyond what any neighbour should have to endure. Any advice would be greatly appreciated.
Kentish - 3-Apr-18 @ 10:08 PM
Dominique123 - Your Question:
I live in a council property whereby the flat above is privately owned. I have experienced over five years of heavy walking, children running up and down, DIY, what sounds like moving furniture etc day and night sometimes all night. I cannot sleep and am constantly stressed. The upstairs flat has laminated flooring and the owner refuses to put down carpeting. I have contacted the Council who do nothing. I tried the Environmental Health but they say is has nothing to do with them? Is this true? I am not sure what else to do, I cannot afford to move and trying to reason with the neighbours does not work.

Our Response:
All new dwellings and "changes of use to residential usage" (applies to dwelling houses, flats, hotel, boarding house, or rooms used for residential purposes e.g. student accommodation, bedsits) , schools and school alterations fall under the scope of Building Regs Part E - resistance to the passage of sound. If the building is not new or newly converted (in past ten years or so). Environmental health will only take action on "non- family " noise at specific times of the day. Your housing department might consider working with you to have additional soundproofing put in your own flat?
ProblemNeighbours - 23-Mar-18 @ 3:01 PM
I live at the end of a 3 house terrace. The middle one is often empty due to the work commitments of the gentleman that lives there however on the opposite end is a young couple who always seem to have 'guests. Over the last few weeks you can hear music in the day (large bass noises from music but it is as if someone is banging on the wall) I work nights and catch up on sleep in the day so this is a nuisance but I understand it is the day. However, they now seem to be playing the music at night and even to the point now I can hear the song itself. Do I wait to see if it gets worse before acting? Or do something now?
Jamie - 22-Mar-18 @ 12:38 AM
Kat - Your Question:
I live in a small ground floor maisonette and share a party wall with my next door neighbour in an identical maisonette. We each have a maisonette above us. My next door neighbour installed a 32 inch wall mounted tv with stereo surround sound on the party wall of the bedroom about three years ago. He is 66 and now retired and has the tv in the bedroom on from about 8pm every evening until gone 11pm every night, sometimes later (12.45 last Saturday evening). He has now started watching it at about 5am every morning as well. The noise just comes straight through the wall. The bedrooms are tiny and there is no escaping from the noise. The furthest I can get my bed away from the wall is only 8 feet. Even when turned down I can still hear it loud and clear and he has now started turning it up even more so I can even hear it in my lounge and kitchen. I have asked him to turn it down twice recently but because it is right on the party wall I can still hear every word and the background music. The sound goes down slightly for a few days then it is right back up again. I have to get up to go to work at 5.30am and I am worn out from lack of sleep. It is like trying to sleep in someone else's lounge with the tv blaring out only 8 feet away. I am absolutely fed up with it. I don't know how anyone could be so stupid as to put a large wall mounted tv on the party wall of a tiny bedroom in a tiny flat. I am considering getting a quote for sound proofing that wall. What are my legal rights? What else can I do?

Our Response:
Talk to your environmental health officer - even if there's not enough noise to take action the might be able to advise and/or have a word with your neighbour.
ProblemNeighbours - 21-Mar-18 @ 2:02 PM
I live in a council property whereby the flat above is privately owned.I have experienced over five years of heavy walking, children running up and down, DIY, what sounds like moving furniture etc day and night sometimes all night. I cannot sleep and am constantly stressed. The upstairs flat has laminated flooring and the owner refuses to put down carpeting. I have contacted the Council who do nothing. I tried the Environmental Health but they say is has nothing to do with them? Is this true? I am not sure what else to do, I cannot afford to move and trying to reason with the neighbours does not work.
Dominique123 - 20-Mar-18 @ 7:37 PM
I live in a small ground floor maisonette and share a party wall with my next door neighbour in an identical maisonette. We each have a maisonette above us. My next door neighbour installed a 32 inch wall mounted tv with stereo surround sound on the party wall of the bedroom about three years ago. He is 66 and now retired and has the tv in the bedroom on from about 8pm every evening until gone 11pm every night, sometimes later (12.45 last Saturday evening). He has now started watching it at about 5am every morning as well. The noise just comes straight through the wall. The bedrooms are tiny and there is no escaping from the noise. The furthest I can get my bed away from the wall is only 8 feet. Even when turned down I can still hear it loud and clear and he has now started turning it up even more so I can even hear it in my lounge and kitchen. I have asked him to turn it down twice recently but because it is right on the party wall I can still hear every word and the background music. The sound goes down slightly for a few days then it is right back up again. I have to get up to go to work at 5.30am and I am worn out from lack of sleep. It is like trying to sleep in someone else's lounge with the tv blaring out only 8 feet away. I am absolutely fed up with it. I don't know how anyone could be so stupid as to put a large wall mounted tv on the party wall of a tiny bedroom in a tiny flat. I am considering getting a quote for sound proofing that wall. What are my legal rights? What else can I do?
Kat - 19-Mar-18 @ 9:12 PM
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