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Landlord Repairs: The Role of Environmental Health

By: Abigail Taylor - Updated: 28 Jan 2017 | comments*Discuss
 

Environmental Health Officers [EHOs] are concerned with protecting the environment that we all live in. Businesses will often come across them taking measures to maintain air quality, food safety and ensure safe hazardous waste disposal. However Landlords also need to be aware of the work of EHOs who are more and more frequently called upon to exercise their powers to deal with substandard housing.

Assessment

In England, a Housing Health and Safety Rating System (HHSRS) is used to assess houses to ensure that they have no serious hazards. The Local Council will rely on this inspection report to take action against Landlords whose properties are hazardous and ensure that they are made safe.

The assessment will take a number of different factors into account:

  • Damp and mould
  • Crumbling plaster and wood rot
  • Faulty or exposed electrics
  • Infestations
  • Fire safety

What steps can EHO take if a property fails inspection?

  • They can issue a Hazard Warning Notice to formally tell the Landlord there is a problem
  • They can issue an Improvement Notice ordering the Landlord to carry out specific repairs within a specified period of time
  • They can order closure of all or part of a building
  • They can carry out emergency repairs themselves and reclaim the cost from the Landlord

What are common items listed within an improvement notice?

My experience of Improvement Notices has shown a number of recurring issues such as:
  • Windows that won't close properly
  • Damp / mouldy walls
  • Missing or broken staircases
  • Vermin infestations
  • Missing floorboards

If your Property has any of the above issues, it is advisable to get them fixed as soon as possible, as EHO are likely to identify them as serious hazards. Failure to carry out repairs listed within an Improvement Notice will lead to prosecution of the Landlord and a hefty fine.

Case Study

I am currently acting for a Landlord who has a Property with numerous maintenance issues. Unfortunately he ignored all correspondence from EHO and was prosecuted and fined. Hopefully the below real life case will show the process from first Tenant complaint to fine, and act as a precautionary tale to any readers!

The process in a recent 'real-life' case I've worked on:

11/10/13 - First complaint from Tenant about outstanding maintenance including a badly leaking radiator, a rat infestation and a bedroom window that wouldn't close
18/10/13 - Further complaint from Tenant about outstanding maintenance including no heating or hot water as well as other items still outstanding

21/10/13 - Further complaint from Tenant about outstanding maintenance
24/10/13 - Further complaint from Tenant about outstanding maintenance
29/10/13 - Further complaint from Tenant about outstanding maintenance

04/11/13 - Complaint to EHO
25/11/3 - EHO wrote to the Landlord to advise that they would be inspecting the Property and to invite the Landlord to attend the inspection
02/12/13 - EHO inspected the Property. Numerous hazards were identified
04/12/13 - EHO served the Landlord with an Improvement Notice. The Landlord had 30 days to carry out the repairs
10/01/14 - EHO re-inspected the property and found that no repairs had been carried out.14/01/14 - EHO again wrote to the Landlord to state that repairs must be carried out and provide an extended deadline.11/02/14 - EHO re-inspected the property and found that no repairs had been carried out still
18/02/14 - Court proceedings issued

28/04/14 - Landlord fined £1500 and still has to carry out the repairs. Landlord subsequently complained that he has no money to pay the fine. EHO not interested and said still have to pay. In meantime Tenants instructing contractors to carry out repairs themselves and withholding cost from rent

What the landlord did wrong

As you can see, the Landlord was given a number of chances to carry out the repairs both before and after EHO became involved. Had the Landlord carried out some of the repairs and contacted EHO during the inspection process, he would likely have been given a further extension to carry out repairs. I cannot stress enough how important it is to work with EHO - if you give them a timescale for when repairs will be carried out, as long as these are reasonable, you will usually be given the time requested.

Note: The fine may also be higher, but this particular Landlord did genuinely have a low income.

The other reason why it is important to carry out repairs swiftly is that Tenants can suffer injury or illness if you do not keep up to maintenance. This Landlord is now being sued by one of his Tenants because the damp and cold (due to the broken window) seriously aggravated their asthma leading to respiratory difficulties. The Landlord will almost certainly be found liable. The Landlord is therefore now also going to have to pay their hefty Professional Indemnity Insurance policy excess, and the position could have been even worse if they had not had insurance!

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15 years ago an two storey wharehouse was demolised and a 5 story office was built on it's footprint and extended upwards behnd my home. There is about 40 feet between my building and that one. The work was masssive, desruptive, noisey and went on for two years. The buiding has a very large glass atrium on top of the roof. A pathway (for emergency exits) runs the length of the roof. The terrace is directly opposite my living room roof and kitchen windows. On the rare occassions workmen use this roof pathway and they have an unrestriced view into my living area. It seldom happens and I can live with that. Last summer a garden table and chairs appeared and office staff began to use it. My partner told me, "as part of the planning permission they were not suppose to do that".I have no memory of this butI do remember that we were assured that the office lights would be put out out night. They were to begin with, then my family and I moved over seas for several years overseas. When we returned the Atrium was lit up all night. The light shines directly into our bedrooms. We can use blinds of course but in the summer it makes it impossible to open the windows.I contacted the loacal authority and an inspector came and told me that the light would have to be bright enough to read a newspaper by. So nothing has been done. I am am concerned that if I don't complain about the table and chairs there will be further developments.Can anyone advise me. Who does one contact? Do we have any rights?
stevew2 - 28-Jan-17 @ 1:41 AM
Myself and my family have lived at an address in Bournemouth now for 3 years.We have always paid our rent on time.We have 4 children aged 13, 7, 2 and a baby.We have a property that we rent for just under £1000 a month.Our windows are still wooden framed, most of which are rotten.Our front door, again wooden, does not shut properly, My house is so cold that my younger children are always ill! My little baby girl ended up in hospital at 4 months with pneumonia for 5 days!!!My landlady has refused to do anything about any of my concerns!Do i have a legal leg to stand on??If anyone has any advice i'd be very grateful x Lee
Lee Suzanne - 1-Dec-16 @ 10:09 PM
mrrealrealm - Your Question:
I have been a long term tenant of Kent County Council. for almost ten years. and I have had to endure tap water which has a strong taste and smell of domestic bleach plus yellow covered skin after taking a bath. complained to the council after. having my tap water tested. the water board says any probelm must be with me. and suggested that I rent private accomadation. by why should I have to do this???

Our Response:
Have other tenants had the same problem? What were the results of the Water Board's tests? If you're unhappy about the actions of either organisation you could try the Ombudsman.
ProblemNeighbours - 29-Nov-16 @ 11:11 AM
I have been a long term tenant of Kent County Council. for almost ten years. and I have had to endure tap water which has a strong taste and smell of domestic bleach plus yellow covered skin after taking a bath. complained to the council after. having my tap water tested. the water board says any probelm must be with me. and suggested that I rent private accomadation. by why should I have to do this???
mrrealrealm - 28-Nov-16 @ 5:15 AM
Donny - Your Question:
Hi,My daughter privately rents a property. It has been flooded by the upstairs flat. Apparently the landlord of upstairs flat disconnected a washing machine and didn't tap of the pipe properly consequently water had been dripping into their kitchen and came through her roof. She had been away for couple of days so not sure how long it had been dripping for. Her son's bedroom is soaked, and I mean really soaked - squelching - all the clothes in there, the carpet all wringing wet. The whole ceiling is wet and stained and the water was literally running out through the light fitting. Her bedroom next door is also wet but not as bad as is the hallway. She contacted the letting Agents who sent someone round who said 'oh its not too bad just let it dry out then well steam clean carpets and re-paint the ceiling' but you can still live here in the meantime just don't use the bedroom light!! We told her this wasn't good enough and the electrics must be tested before she go back in and also she is unable to let her son stay there as his room is too wet - he's only a toddler. After 3 days they sent an electrician round who checked electrics and said they were OK and also a carpet man who said carpet must be pulled up and underlay thrown away, a new underlay needs to be fitted, the carpet must dry out then be re-fitted and steam cleaned. She was told to empty her son's bedroom so this could be done - she is a single mum, I don't know how they thought she was going to move a double wardrobe, cot and rest of furniture. Anyway she got it moved into the lounge - which is now unusable as it contains all the lounge furniture, all the bedroom furniture and toys and all the clothes (in bags) that got wet and we had to re-wash and dry. It is impossible for her to have her son there - it absolutely stinks and there is no room for him. I told her she must insist again that they sort her out quickly. Apparently the Letting Agent came round today and basically said - it doesn't smell that bad but she did note that there was no room in the flat and that her son couldn't be there. My daughter asked why the work was not being done and the Letting Agent said they couldn't contact the landlord of the upstairs flat. My daughter suggested that her landlord claim on his insurance but they said he won't as he would have to pay the excess, so she said why doesn't he have the work done and then get the money back from upstairs landlord. She was told her landlord wants upstairs landlord to actually pay for the work to be done. He is not prepared to pay upfront or to claim. In the meantime my daughter cannot use her flat, she cannot have her son with her. He is having to stay extra nights with his father (who is not pleased) and then he is dropped off early so he can go to work. She then has to wander the streets with her son until his dad comes home from work and he can be handed over for the night. She can pop into my house but I am having buildi

Our Response:
Tell her to contact her home insurance company - they will be able to help.
ProblemNeighbours - 25-Aug-16 @ 11:38 AM
Hi, My daughter privately rents a property. It has been flooded by the upstairs flat. Apparently the landlord of upstairs flat disconnected a washing machine and didn't tap of the pipe properly consequently water had been dripping into their kitchen and came through her roof.She had been away for couple of days so not sure how long it had been dripping for.Her son's bedroom is soaked, and I mean really soaked - squelching - all the clothes in there, the carpet all wringing wet.The whole ceiling is wet and stained and the water was literally running out through the light fitting.Her bedroom next door is also wet but not as bad as is the hallway.She contacted the letting Agents who sent someone round who said 'oh its not too bad just let it dry out then well steam clean carpets and re-paint the ceiling' but you can still live here in the meantime just don't use the bedroom light!!We told her this wasn't good enough and the electrics must be tested before she go back in and also she is unable to let her son stay there as his room is too wet - he's only a toddler.After 3 days they sent an electrician round who checked electrics and said they were OK and also a carpet man who said carpet must be pulled up and underlay thrown away, a new underlay needs to be fitted, the carpet must dry out then be re-fitted and steam cleaned.She was told to empty her son's bedroom so this could be done - she is a single mum, I don't know how they thought she was going to move a double wardrobe, cot and rest of furniture.Anyway she got it moved into the lounge - which is now unusable as it contains all the lounge furniture, all the bedroom furniture and toys and all the clothes (in bags) that got wet and we had to re-wash and dry.It is impossible for her to have her son there - it absolutely stinks and there is no room for him.I told her she must insist again that they sort her out quickly.Apparently the Letting Agent came round today and basically said - it doesn't smell that bad but she did note that there was no room in the flat and that her son couldn't be there.My daughter asked why the work was not being done and the Letting Agent said they couldn't contact the landlord of the upstairs flat.My daughter suggested that her landlord claim on his insurance but they said he won't as he would have to pay the excess, so she said why doesn't he have the work done and then get the money back from upstairs landlord.She was told her landlord wants upstairs landlord to actually pay for the work to be done.He is not prepared to pay upfront or to claim.In the meantime my daughter cannot use her flat, she cannot have her son with her.He is having to stay extra nights with his father (who is not pleased) and then he is dropped off early so he can go to work.She then has to wander the streets with her son until his dad comes home from work and he can be handed over for the night.She can pop into my house but I am having buildi
Donny - 22-Aug-16 @ 2:34 PM
Environmental Health inspected my property 3 weeks ago & stated that it was exceptionally cold. Can anyone tell me how long it takes for anything to be done as I have not heard from Environmental Health or my landlord if any action is being taken
blondie - 21-May-16 @ 3:37 AM
Artex,has been all wall,and ceilings in four apartment I've stayed here 16 years person before said it was in it when he arrived twenty odd years I've been on to ng homes my housing and they don't bother to the fact they never come on phone I leave messages holes apear,bits of dust and rubble fall got a five year old son am desparate,got problems with breathing at time son is coughing said it courp,07873680980
anns - 15-Apr-16 @ 4:17 PM
My cold tap in kitchen had to be isolated a week ago as it won't turn off .and nearly flooded kitchen . I havnt had cold water since .Told landlord the plummer is busy he said .what can I do ?
Shaz - 17-Mar-16 @ 9:43 AM
blondie - Your Question:
I have lived in my property for 7 years now & have always had problems with cold & damp but have got significantly worse. Landlord blames me as I refuse to use night storage heaters.Last year a damp patch developed on my hall ceiling & the plasterwork is coming off. Every time it rains it gets bigger but he still hasn't done anything about it.2 months ago my loft hatch broke & is now on the floor so I am left with a gaping hole. I showed him immediately & asked him if he could cover it with a piece of wood. He informed me that a new one had to be made to comply with fire regs. He knows that I suffer from ill health but I have to sit here in freezing conditions as when I put fire on all the heat disappears under gaps under my doors & straight through the open hatch in my loft.I also notified him of significant mould in the communal hallway. He ignored my text. I telephoned him a week later & he finally came round but all he did was spray bleach on it.Have had to resort to contacting CAB & Shelter to see if they can do anything as he clearly won't & I cannot carry on living in these poor conditions. Was so cold I could see my breath in the air & is so cold in bedroom that my clothes feel damp. Cannot dry anything indoors. clothes more damp than when they came out of my washing machine

Our Response:
You should report your landlord to your Environmental Health department as detailed in the above article.
ProblemNeighbours - 14-Mar-16 @ 2:02 PM
I have lived in my property for 7 years now & have always had problems with cold & damp but have got significantly worse. Landlord blames me as I refuse to use night storage heaters. Last year a damp patch developed on my hall ceiling & the plasterwork is coming off. Every time it rains it gets bigger but he still hasn't done anything about it. 2 months ago my loft hatch broke & is now on the floor so I am left with a gaping hole. I showed him immediately & asked him if he could cover it with a piece of wood. He informed me that a new one had to be made to comply with fire regs. He knows that I suffer from ill health but I have to sit here in freezing conditions as when I put fire on all the heat disappears under gaps under my doors & straight through the open hatch in my loft. I also notified him of significant mould in the communal hallway. He ignored my text. I telephoned him a week later & he finally came round but all he did was spray bleach on it. Have had to resort to contacting CAB & Shelter to see if they can do anything as he clearly won't & I cannot carry on living in these poor conditions. Was so cold I could see my breath in the air & is so cold in bedroom that my clothes feel damp. Cannot dry anything indoors ... clothes more damp than when they came out of my washing machine
blondie - 11-Mar-16 @ 6:02 AM
Hi would like to ask anyone if I should pay a bond for this house I moved into a month ago. Long story short, viewed the house was a bit of a mess as expected from the last tenants... But o assumed she would be cleaning it up before me and my son moved in as you do when you have nice clean new tenants... Was I wrong the day I moved in the landlord was on holiday and the house was in the exact same state as it was when I viewed it, I couldn't believe it.. Looks can be very deceiving and I even asked her if she will be replacing the carpets as she did but left my sons room with the old, warn smelly dog carpet. The old tenants were disgusting!! The house smelt the same as it did when I first came to see it I really expected her to at least give it a dwp clean before hand as she said she did along with four other people, that must of been toddlers!! And then obviously do the repairs while I'm living there as I needed to get moved for my son. It's been the biggest regret of my life. She has done four jobs out of a good 30-50 since I've moved in and when I text her she either doesn't reply or replays with the bond situation. In my eyes I'm paying for the old tenants damages, mess and all the Rubish and grime I had to get rid of because the landlords lie. She wasn't really bothered about what I had to say to her the day she came for the rent in advance and ended up rushing off as soon as she got it even leaving behind her copy of the contract. Some advise please I have bipolar and it effects me badly I worry about everything to the point I feel like it's the end of the world. I am on housing benefit and they are late with the first payment of the rent but the landlord came to my house without notifying me a day before it was due telling me that everyone else's has gone in her account and all I could say is this is Christmas and its out of my hands until I receive it but it will be coming and will get back dated and this is a woman familiar with the social and they know who she is in her own words. I have plastic over the inside of the Windows, mouldy upstairs and really bad condensation in my bedroom and the wall gets wet through the wallpaper its semi detached and the detatched side that gets wet but only in the bedroom upstairs not going down into kitchen. There is much more but can't go on. Thankyou.
Rampan - 6-Jan-16 @ 2:56 PM
Hi would like to ask anyone if I should pay a bond for this house I moved into a month ago. Long story short, viewed the house was a bit of a mess as expected from the last tenants... But o assumed she would be cleaning it up before me and my son moved in as you do when you have nice clean new tenants... Was I wrong the day I moved in the landlord was on holiday and the house was in the exact same state as it was when I viewed it, I couldn't believe it.. Looks can be very deceiving and I even asked her if she will be replacing the carpets as she did but left my sons room with the old, warn smelly dog carpet. The old tenants were disgusting!! The house smelt the same as it did when I first came to see it I really expected her to at least give it a dwp clean before hand as she said she did along with four other people, that must of been toddlers!! And then obviously do the repairs while I'm living there as I needed to get moved for my son. It's been the biggest regret of my life. She has done four jobs out of a good 30-50 since I've moved in and when I text her she either doesn't reply or replays with the bond situation. In my eyes I'm paying for the old tenants damages, mess and all the Rubish and grime I had to get rid of because the landlords lie. She wasn't really bothered about what I had to say to her the day she came for the rent in advance and ended up rushing off as soon as she got it even leaving behind her copy of the contract. Some advise please I have bipolar and it effects me badly I worry about everything to the point I feel like it's the end of the world. I am on housing benefit and they are late with the first payment of the rent but the landlord came to my house without notifying me a day before it was due telling me that everyone else's has gone in her account and all I could say is this is Christmas and its out of my hands until I receive it but it will be coming and will get back dated and this is a woman familiar with the social and they know who she is in her own words. I have plastic over the inside of the Windows, mouldy upstairs and really bad condensation in my bedroom and the wall gets wet through the wallpaper its semi detached and the detatched side that gets wet but only in the bedroom upstairs not going down into kitchen. There is much more but can't go on. Thankyou.
Rampan - 6-Jan-16 @ 2:54 PM
Hi would like to ask anyone if I should pay a bond for this house I moved into a month ago. Long story short, viewed the house was a bit of a mess as expected from the last tenants... But o assumed she would be cleaning it up before me and my son moved in as you do when you have nice clean new tenants... Was I wrong the day I moved in the landlord was on holiday and the house was in the exact same state as it was when I viewed it, I couldn't believe it.. Looks can be very deceiving and I even asked her if she will be replacing the carpets as she did but left my sons room with the old, warn smelly dog carpet. The old tenants were disgusting!! The house smelt the same as it did when I first came to see it I really expected her to at least give it a dwp clean before hand as she said she did along with four other people, that must of been toddlers!! And then obviously do the repairs while I'm living there as I needed to get moved for my son. It's been the biggest regret of my life. She has done four jobs out of a good 30-50 since I've moved in and when I text her she either doesn't reply or replays with the bond situation. In my eyes I'm paying for the old tenants damages, mess and all the Rubish and grime I had to get rid of because the landlords lie. She wasn't really bothered about what I had to say to her the day she came for the rent in advance and ended up rushing off as soon as she got it even leaving behind her copy of the contract. Some advise please I have bipolar and it effects me badly I worry about everything to the point I feel like it's the end of the world. I am on housing benefit and they are late with the first payment of the rent but the landlord came to my house without notifying me a day before it was due telling me that everyone else's has gone in her account and all I could say is this is Christmas and its out of my hands until I receive it but it will be coming and will get back dated and this is a woman familiar with the social and they know who she is in her own words. I have plastic over the inside of the Windows, mouldy upstairs and really bad condensation in my bedroom and the wall gets wet through the wallpaper its semi detached and the detatched side that gets wet but only in the bedroom upstairs not going down into kitchen. There is much more but can't go on. Thankyou.
Rampan - 6-Jan-16 @ 1:56 PM
I have been living in my family home for nearly 7 years i have black mold and damp I have leaks in 4 rooms I have holes everywhere cracks everywhere condensation on the inside of my windows my window seals are wet I have a gap in my kitchen window I also have photos to confirm this I have called and called but nothing is getting done
jo - 4-Jan-16 @ 2:35 PM
MC85 - Your Question:
Llrv8 - did you receive a response to your concern? I am in a very similar situation and would be interested to know what advice you received/what's been done since.Thanks

Our Response:
We'd also be interested to know? Hearing about people's actual experiences is really helpful.
ProblemNeighbours - 10-Dec-15 @ 12:43 PM
llrv8 - did you receive a response to your concern? I am in a very similar situation and would be interested to know what advice you received/what's been done since. Thanks
MC85 - 9-Dec-15 @ 12:45 PM
Hi I have a problem everytime we put anything up at the windows the plaster crumbles. I reported my landlord for a broken boiler he then pit up our rent but covered his tracks by saying he intended to anyway so I don't know how to handle it but our bedroom now has no privacy from the world
Salty - 5-Nov-15 @ 9:28 PM
Forgot to say we regularly are visited by beetles and slugs too!!??
Dusty - 10-Sep-15 @ 8:50 PM
Don't know what to do. Have major problems with damp,mould up walls+windowsin my private rented house. Roof leaks and is unlined ,some windows don't shut properly,seals in some windows gone,blown plaster,damp carpets,furniture going mouldy . Don't really want to go through another cold,wet winter. Landlady is aware has been since end of last year. My husband is disabled, I'm being trialled on medication for an autoimmune disease of my children has bad sinusitis, 2have asthma,as does husband. Have rent arrears but housing benefit goes straight to land lady now and we pay her £40 a week to pay off arrears. Don't want to be forced to move,neighbours are my support network,but really need house repairs done. Someone came round,did minimal repairs,gave landlady estimate for work, no longer in business so shes awaiting another quote. Think money is an issue as lots needs doing.
Dusty - 10-Sep-15 @ 8:46 PM
@booboo. Put in a formal complaint to your housing department and copy your local MP. If you're still not satisfied try the Local Government Ombudsman
ProblemNeighbours - 28-Jul-15 @ 2:50 PM
On 11July my kitchen ceiling collapsed due to fault with wet floor shower that Leeds City Council put in. An inspector came out said walls in bathroom collapsing everything in bathroom needs replacing floor walls the lot ceiling is mouldy ur kitchen walls are to cos of flood took light and ceiling down and not been back. Cant see to cook plaster still faling off in small chunks still damp cant use bathroom except toilet and getting pushed from pillar to post. Eight people live in my house six of which are children and two are disabled one disabled child is a 19 month old baby with problems with her lungs due to been born premature
booboo - 27-Jul-15 @ 5:09 PM
@mindy. Your council's housing department should be able to advise on this.
ProblemNeighbours - 1-Jul-15 @ 2:16 PM
We are in a council house and have found beetles and holes in our bathroom floor I don't want to move as I have just finished decorating wot should I do please thanks
mindy - 28-Jun-15 @ 6:27 PM
After some advice really. I'm currently 25 weeks pregnant and have a 2 year old son. I live up 5 flights of stairs with NO working lift. There is damp on my walls and the paint just crumbles off constantly. I have old windows which you have to slide up in order to open them and secure them open with a lock. My flat is very hot and sometimes I have no choic but to have them open,I don't know if that would count as a hazard?! I have been down the council and explained my situation and they have told me to contact enviromental health. It is a huge struggle getting one child up the stairs with shopping ( 83 stairs) in some cases I've had to leave my shopping down stairs and take my son up stairs , go back down and bring it up. I find it a struggle myself being 25 weeks pregnant too. Where do I stand ? Any advice would be great - thank you
Suzanne91 - 21-May-15 @ 6:27 PM
@llvr8. Have you followed the steps in that article example? Eg. Contacting your environmental health officer etc?
ProblemNeighbours - 7-Apr-15 @ 12:48 PM
We are currently renting a property which seems to have always had a damp problem.We keep windows open at all times (and watch our heating bill go out the window).Black mould appears around windows especially the back ones which we have since found out was where a fire was before we moved in.Letting agent just tells us to keep windows open.Now have an issue downstairs where there is obviously damps rising in the inside walks as the wall paper has bubbled and now paper/plaster coming off.I pointed out to letting agent that the kick boards were all wet in kitchen back in December, today (2/4) he sent out a maintenance guy who pulled them off to find big pools of water under cupboards.He has no idea where water coming from. We have actually given notice to leave house and take up new tenancy which letting agent says we still have to pay monthly rent until a new tenant comes in as our tenancy isn't up until August.There is no way anyone will want to move in for the time being so we are stuck with this damp home which we feel is unhabitable especially with a 2 year old with respirational issues (which I have made aware to letting agent).The kitchen cupboards are rotting so work needs to be done whether we are in it or not.If we weren't moving, surely we would have to be out for this work to be carried out.Please help as we are getting desperate and financial losses are now in place.Please contact me by my email address
IIrv8 - 2-Apr-15 @ 1:52 PM
@atrisk. Firstly take photos and make a list of the all the problems and any remedial action you've taken yourself to try and solve them. Write down the number of times you've spoken/written to your landlady about this. Send another letter requesting that the problem is investigated and if this is not acted upon, follow the procedure in the article.
ProblemNeighbours - 2-Apr-15 @ 10:17 AM
How do I contact to make an appointment to view my flat its got mould coming through the walls and have been since I have moved in over 3 years ago the property constantly losses heat through the windows, condensationdose occure when the heating is on fulland when the cooker is on but if I open the windowsI lose the heat and the gasgoesquickly and I have to keep topping up on the metre. My landlady keeps saying its because I don't have the heating onall the time even when I'm not at home for days but I know since living hereI lose heat through the windows even with the curtains up its still cold and really draftyeven through the summer,its not the best I have mentioned about the seals on the windows being worn and she still denies it, my radiator in the bathroom is rustingthe chrome is peeling off and been like that since I moved in, other tenants have left this flat because its not energy efficient. So I'm assuming they have had the same problem like I am having I can't afford the gas constantly topping upthe flatI fear my health is at risk
atrisk - 30-Mar-15 @ 1:30 PM
@No If they've had a flood ask them what has caused it? If your drains need seeing to you should ask a reputable company to clear the blockage or check with the water company to see if it's their responsibility. If the neighbour's flood was serious then their insurance company will be sorting this out.Your insurance company may be able to liaise with the neighbour's insurance company.
ProblemNeighbours - 24-Mar-15 @ 9:43 AM
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