Anti-Social Behaviour Action Plan

Anti-social behaviour from neighbours can make your life miserable, but there are legal tools available to stop it. The Anti-Social Behaviour, Crime and Policing Act 2014 gives councils, police and landlords powers to take action. Describe what is happening and this tool will produce a clear action plan with the steps you should take and who to contact.

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Get a clear action plan to deal with anti-social neighbours. Takes 2 minutes.

1 Type of anti-social behaviour

2 How often does it happen?

3 Have you reported it before?

4 Describe what is happening

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If you feel threatened or in danger, call 999 immediately. This tool provides general guidance on dealing with anti-social behaviour under UK law. For ongoing issues, contact your local council's ASB team or the police non-emergency line (101).

What this tool does

This tool helps you work out what to do about a neighbour whose behaviour is making your life difficult. You tell it what is going on, and it gives you back a practical plan showing the steps to take, the evidence you should keep, and the people or bodies you should report it to.

It is built around the rights and routes that actually exist in England and Wales, including the powers councils, police and landlords have under the Anti-Social Behaviour, Crime and Policing Act 2014.

When to use it

Use it if you are dealing with a neighbour problem and you are not sure where to start, or you have already complained and nothing is changing. That might be constant loud music, shouting and fights next door, drug dealing on the street, threats or intimidation, rubbish being dumped, harassment, or a dog that barks day and night.

It is aimed at tenants in council, housing association or private rented homes, and at homeowners dealing with a neighbour nearby. It is not the right tool for emergencies or crimes in progress. If someone is in danger or a crime is happening now, ring 999.

How it works

You answer a few short questions about what is happening, how often, who is involved, and what you have already tried. The tool then produces a plain English action plan you can read on screen or save. Nothing you type is stored against your name, and you do not need to sign up or give any contact details to use it.

6 Comments

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ProblemNeighbours Editor 29 Aug 2026

@Marja What you're describing goes well beyond a noise complaint. Being threatened with a weapon is a criminal matter, so ring 999 when it happens and 101 to log the racial harassment and threats as hate incidents. Keep a diary with dates, times and recordings, then report the ongoing noise to your council's environmental health team and ask about an ASB Case Review (the "Community Trigger") if nothing gets done. Don't approach the son again yourselves; let the police and council handle it.

Marja 29 Aug 2026

My neighbours adult son is harassing us with loud music and shouting and kicking the walls since years.
It’s interfering with the sleep of my family members and myself. It started again in its extremity mostly Friday nights from 21:30pm through all night up to 8 am or 9am next day. Often enough I tried talking to them to lower their noise but all that cones back is antisocial behaviour with things escalating such as being racist to us and threatening us with violence. The neighbour’s father Boris is the owner of his house and he hasn’t made any improvements about the noise. Last year my daughter’s boyfriend went knocking on their door to ask to lower the noise but Lukas opened the door with a weapon. I don’t know what to do?

ProblemNeighbours Editor 18 Aug 2026

@Julie That sounds really frustrating, especially with the added worry about emergency access. Try reporting each incident to 101 as obstruction of the highway and mention the emergency vehicle risk clearly, as that tends to get things moving faster. It's also worth logging every incident with dates, photos and reg numbers, then making a formal ASB complaint to your council in writing so they have to respond. If they still fob you off, ask about the ASB Case Review (Community Trigger), which forces agencies to act once you've reported three times.

Julie 18 Aug 2026

I am regularly blocked in or out , i am disabled and cannot walk far. The landlord of the house will do nothing and when I try to push him i get abusive phone calls from his partner. Not only am I blocked but emergency vehicles would be to. I have had police out, rang council who say they can't do anything, parish council say they can't do anything. Told it's a police matter.

ProblemNeighbours Editor 13 Aug 2026

@In the manor That sounds really frustrating, especially when the landlord is meant to enforce the tenancy conditions on flooring and act on ASB reports. Put everything in writing to Barnet Homes and ask for a formal complaint reference, then escalate to stage 2 if they drag their feet. After that, you can take it to the Housing Ombudsman, which often gets things moving. Also log every incident with the police on 101 so there's a paper trail for the stalking side of things.

In the manor 13 Aug 2026

Barnet homes have failed to take any appropriate and immediate action against the tenants regarding the laminate flooring problems and no action has been taken against the tenants regarding the harassment and stalking my property problem

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