What this tool does

It helps you put together a written complaint to your local council about a problem with a neighbour, setting out what is happening, how it is affecting you, and what you would like the council to do about it.

The letter it produces is structured the way councils expect, so your complaint is more likely to land with the right team and be taken seriously rather than bounced around between departments.

When to use it

Use it if you have a neighbour problem that falls within your council's remit. That includes loud or persistent noise, anti-social behaviour, rubbish and fly-tipping, bonfires and smoke nuisance, hoarding or pest issues, problems with a council tenant, and breaches of planning or building rules such as unauthorised extensions, change of use, or work outside permitted hours.

It is aimed at residents in England, Wales, Scotland and Northern Ireland who have already tried speaking to the neighbour, or who feel it would not be safe or sensible to do so, and now want to put something in writing. If your issue is really a private dispute such as a boundary disagreement, a shared driveway row, or harassment that needs the police, a council letter probably is not the right first step.

How it works

You answer a short set of questions about the type of problem, how long it has been going on, the impact on you and your household, and anything you have already done to try to resolve it. The tool then drafts a letter in plain English, points it at the likely department such as Environmental Health, Planning Enforcement, Housing or the Anti-Social Behaviour team, and references the relevant law where that helps. You can copy the text, edit it, and send it yourself by email or post. Nothing you enter is saved to your account or shared with the council on your behalf, you stay in control of what gets sent and when.