Home > Case Studies > How I Dealt With Neighbours' Noise: A Case Study

How I Dealt With Neighbours' Noise: A Case Study

By: Sarah Clark (ILEX) - Updated: 3 Dec 2017 | comments*Discuss
 
Noise Loud Music Rights Neighbour

You don’t expect that when you move into your dream house, you will end up living next to somebody that makes your life a complete misery. That’s what happened to a couple from the South of England who moved into a new build in 2007, and found that their idea about starting a new life and settling down were ruined by Problem Neighbours.

“It was fine at first. We moved in on a Friday and didn’t see anybody for a few days. We didn’t hear anything from our new neighbours but that’s not really unusual. We just got on with moving in and assumed we’d bump into them and say hello around the place at some point.

“The first signs of trouble came with some loud music a few weeks after we’d moved in. We thought that they were having a party as the noise was so bad, but decided that we would write it off because we didn’t want to cause any trouble. If it was a one-off, it hardly seemed worth making a fuss."

“Then it happened again a few days later, along with some loud arguments and banging and crashing. We think that one of them moved out at that point, and that was when the problems really got bad. From that point we were listening to loud music until three or four in the morning most days, and we were constantly ratty and exhausted.

Taking the Appropriate Action

“Eventually we plucked up the courage to speak to the neighbour. He was a youngish man but old enough to know better, and he wasn’t best pleased that we were complaining. I tried to be pleasant and make a joke of it, hoping that maybe he didn’t realise that he was causing so much trouble, and he appeared to take us seriously, but then within a few hours the noise was just as bad.

“After another week of incessant noise from the neighbour, we just couldn’t take it anymore. I wrote him a letter to say that we’d been tolerant, but that we were losing sleep and had to resolve this problem before it escalated into something legal. We mentioned that we would have to get in touch with the local Environmental Health Officer at the council if he didn’t turn his music down and restrict it to a reasonable time."

“We’d been to the local library and realised that we had Certain Rights Under The Noise Act 1996, so we quoted that in the letter, explaining that the environmental health officer had a legal obligation to deal with complaints about excessive noise, and that we were considering asking them if they would serve a noise abatement notice – which could lead to a fine if he carried on – or even the seizing of his stereo equipment."

“We added that we didn’t want to have to take this action, but that if he carried on with this level of noise we could see no alternative, as our sleep was suffering and his noise was affecting our quality of life."

“The letter seemed to do the trick! I can’t say that we are on friendly terms, but he has stopped the noise and playing the music every night now, and although it gets put back on occasionally, we can live with that. We didn’t want to have to involve anyone else, so I’m glad that we knew our legal rights about noise levels, and were able to write the letter instead of things getting even worse. And we’re getting some sleep again now!”

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Hi, I have had severe problems with my old neighbours having parties 7nights a week and complained to the council and was threatened by the neighbours so I didn’t complain again. I put up with this for 7years and it’s destroyed my mental health as I’ve also had several bereavements and severe sleep deprivation and it’s also created other severe health problems. Now I’ve moved and I have another neighbour who is a problem. I have only been here a month and with all the stress over the years and recent stress pressure to move I have had 2 Arguments with a friend in my flat. The neighbours above now are eavesdropping 24/7 and telling all my neighbours all my business. I have no privacy. The walls and ceilings are so thin, they can hear when I’m phoning the bank, doctors and talking to friends in flat or on phone. Their bedroom is above my living room and they constantly eavesdrop and when my friends leave my flat they go and tell the other neighbours everything that’s said. The reason I know this is because I can hear them come into the room every time I speak on the phone or my friends come in. They stay in the room and leave within minutes after I’ve stopped talking if I’m on the phone and also leave there room when my friends leave my flat. Then I hear them going to the neighbours door and they are there for about 15minutes and go back to there flat. Also I’ve never spoken to them above as we haven’t met yet. But the neighbours who I had spoken to who were nice are now shunning me. The person above me is a snob who owns all the upper floors. I’m just renting from a friend and I’m poor and they are all rich. The two arguments I had was about how my mental health has severely deteriorated and how suicidal I am. The neighbour above me did make a comment outside my front door after I accidentally switched my outside door light off. She implied I done it deliberately. I didn’t. I was very busy and severely stressed out and I was turning things off in a rush as I knew I hardly had enough electricity for a shower and was going in for a shower. I just starting switching everything of in my flat so I could shower. I then heard what she said and how bad she was making me out to be and I came out shower and switched it on. This person is fault finding and my mental health can’t handle it. I just want peace from constant eavesdropping and also PRIVACY. If this eavesdropping and defamation of character persists what can I do? I regret having those arguments and them knowing my mental health but they are going to the extreme with taking a severe interest in me constantly and they are early retired so are home 24/7. They don’t play music or make noise other than attitude or footsteps in the room above which is there bedroom above my living room. I can’t watch tv past 10pm as I hear moaning if I have the Rev on with the sound at 4 meaning I can’t hear Tv and have to watch subtitles and I can barely hear tv. I smoke cigarettes and when I light a cigarette I hear
Help/Please - 3-Dec-17 @ 2:10 AM
Jan - Your Question:
My neighbour raised his garden level by 35cm and used my wooden fence as a retaining wall. I asked him to remove the soil but he refused. What can I do about the problem.

Our Response:
If your neighbour is refusing, you can try an alternate dispute resolution service such as mediation or you may be forced to pursue it via the legal system.
ProblemNeighbours - 16-Oct-17 @ 12:03 PM
My neighbour raised his garden level by 35cm and used my wooden fence as a retaining wall. I asked him to remove the soil but he refused. What can I do about the problem.
Jan - 13-Oct-17 @ 8:36 PM
follow up to the reply about Environmental Health:they tell me there is no definition of 'nuisance' in law, it is down to the opinion of the officer handling the complaint.They tell me that opinion is formed by previous case law, but will not tell me what the case law is.It appears they never test the law by trying for a precedent, only by following previous cases which they will not describe. In every Ombudsman decision on the LGO website concerning Environmental Health the Ombudsman says she cannot tell EH whether or not they should have issued an Abatement Notice, as it is down to their opinion based on case law.Even if the Ombudsman does find fault with the way EH have investigated and makes a recommendation, she has no power of enforcement and the council is free to ignore her recommendation.I know this because it happened to me 2 years ago in a different complaint against a different council and I lost thousands of pounds because the council refused to follow the Ombudsman's recommendation, and the Ombudsman advised that if I did not agree with the council's compromise, she could not do anything further to force them to accept her recommendation.
Mary.M - 23-Mar-17 @ 11:44 AM
Mary.M - Your Question:
I live next door to an elderly deaf woman who likes to watch TV all day and sometimes all night at high volume. Social Services have given her headphones which she won't use, and asked her not to turn the TV up above 40 on the volume scale, which she ignores. Our local Environmental Health Service didn't issue a single Abatement Notice last year in spite of receiving over 400 domestic noise complaints. I didn't have a noise monitor installed because of that, seemed like a foregone conclusion and a waste of time. My GP sent a letter saying the noise is 'prejudicial to health', they say 'case law suggests' it is not a statutory nuisance. It seems the EH people just say there is no case law to support anything, and as we all know, you can't prove a negative so I can't challenge them. Is there any case law that does support 'noise prejudicial to health' as a statutory nuisance? Last week her TV started up at 06.20 and the week before it was on from 01.30 to after 04.00 so I also asked EHS about night noise under the Noise Act but they didn't reply.

Our Response:
If the TV is at a high volume and is disturbing neighbours, that should be sufficient for the EHO to investigate. Your have to comply with their procedure (e.g agree to have a monitor installed) if that's what is required. If you feel Environmental Health is not doing its job properly (i.e not issuing abatement notices where they are applicable) then your should complain the local governement ombudsman.
ProblemNeighbours - 22-Mar-17 @ 2:26 PM
I live next door to an elderly deaf woman who likes to watch TV all day and sometimes all night at high volume. Social Services have given her headphones which she won't use, and asked her not to turn the TV up above 40 on the volume scale, which she ignores.Our local Environmental Health Service didn't issue a single Abatement Notice last year in spite of receiving over 400 domestic noise complaints.I didn't have a noise monitor installed because of that, seemed like a foregone conclusion and a waste of time.My GP sent a letter saying the noise is 'prejudicial to health', they say 'case law suggests' it is not a statutory nuisance.It seems the EH people just say there is no case law to support anything, and as we all know, you can't prove a negative so I can't challenge them.Is there any case law that does support 'noise prejudicial to health' as a statutory nuisance? Last week her TV started up at 06.20 and the week before it was on from 01.30 to after 04.00 soI also asked EHS about night noise under the Noise Act but they didn't reply.
Mary.M - 19-Mar-17 @ 11:39 PM
I am currently experiencing a situation involving my neighbour and her 3 boys (appear 8 and above) I have also lived quite blissfully in my home for 10 years. Around 9 months ago I had new neighbours move in when they first moved it was just general noise but we thought it would calm down once they settled in. How wrong we were... the summer was unbearable excessive levels of screaming and shouting while playing in the garden, constant dog barking all day and most of the eve. Our only respite was at least they didn't appear to make any noise after 9pm. The dog continued to be a noise nuisance and would bark constantly, I contacted environmental health and they sent out diary sheets and sent them a letter. The dog appeared to quieten down slightly, they even resorted to putting a muzzle on her while she was in the garden not that it helped any. What I have noticed is the general noisy behaviour of the boys has escalated since they have received their letter. I am woken up (on days off) by general excessive noise from around 7am. Noise will go on for hours and house will often vibrate from their boisterous playing. During the recent half term the boys were in the back garden for hours screaming and shouting. One day they were throwing a basketball over the trampoline, the dog was on trampoline over excited and nipping one of the boys. The eldest boy was shouting to punch and kick the dog!! There was no adult in sight, the same week I had to listen to constant animal screams for over 40 minutes, my partner said he even heard the sound walking up the garden from the garage. I spoke to my neighbour who reported she also struggled with the noise while they are in their garden and she said she would write a letter for my to get to the environmental health officer. The impact of the noise is affecting my life in so many ways, I was kept awake until 1.30am a couple of weekends ago when I had to do a long weekend at work. I was overtired and snappy at work, I have a very stressful job. I get an odd day off and feel unable to relax due to the constant noise. The mother doesn't work (husband does) she is there all day and appears to let these boys and dog run wild. I am a nurse who is currently supporting a child in uni and I work 50+ hours a week. My stress levels are so high I am experiencing headaches. Reading all these comments only depresses me further, I feel that the noise has escalated due to the complaint letter from council. I have no way to prove this allegation, the absurd excessive amount of noise is made mostly between 7.00-23.00 so the council will only state that it is an acceptable level of noise and I will have to tolerate it. I am a hard working individual who has the right to enjoy her home without the use of ear plugs!! (Yes I wear them often). My fear now is the anger, frustration and hostility that is building inside of me due to my life being made a misery by these people. The fear of knowing there is nothin
Smee - 7-Mar-17 @ 7:19 PM
I am at my wits end with my neighbour she has destroyed my life & she has become the only person in my 55 years on the planet that I hate.If the word chav was invented for anybody it was surely for her.How anybody can have no self awareness especially as she has two young daughters is beyond me. The council tell me it is normal noise;probably is if you take cocaine & drink but I don't you see; I just sit in fear waiting for my life back or my death & praying I make it out of this nightmare. Unless people have experienced this they have no idea & if I do get through I want to set up a help group for people as bad neighbours destroy lives.
Afraid62 - 2-Jan-17 @ 12:08 PM
Hi I have complained to Sandwell council and have had noise monitoring equipment Installed relating to noise nuisance over 2 weeks. A letter was also posted through to the door of the neighbours advising them they were going to be recorded. The noise for the time the machine was installed was quieter than what they usually deliver.After the equipment was taken i was advised that I am sensitive to the noise and I should expect to hear noise. I have been living on this estate 9 yrs and I have not experienced sleepless nights and disruption like this ever. I am now fighting to sleep and fighting to get to work so that I can function.The council have basically minimalised what is happening based entirely on the recordings of 2 weeks, despite the problem occurring for 18 months. Am I entitled to pay someone and install noise equipment with a view to going to court? I also feel that Sandwell council should be held accountable for the consequences of their policy on housing people.There is no rigorous thought about how people are being housed and whether the properties are fit for the purpose they are being used. It is a one bedroom flat maisonette. They work from home at unsociable hours( I have been advised by Sandwell council they can't stop people working unsociable hours even if it's affecting me.) They are young, not going out to work and have an adult son also living with them who has advised me he and his mothers partner are the carers. There are no physical disabilities.My rights to live here have been thrown out the window . In addition there have been a huge amount of other problems with neighbours taking sides and i being singled out. I work whereas a lot of them have all day to spend on this.I have been advised that I am asking the council to make them homeless whereas the fact that I may have to sell up is not a factor.
App - 26-Dec-16 @ 2:02 PM
Emmalou789 - Your Question:
We have lived in the same house for over 12 ywats and had no issues with our next door eights however since a few months ago a new women an her two kids moved in since then it's been a nightmare.nothing but loud banging noises all day and right the way through to the night that it's waking me up. constant shouting and screaming. summer was the worse had the windows wide open with music on and loudness right the way til 3 in the morning on a weekday when I had to get up for work, we do confront her about this an it still continued so we contacted the local council who issued a letter. after that stopped and then out of know where we had police knocking the door questioning us about her behaviour and the welfare of the kids and from then we noticed she wasn't at the property for a few weeks. Now she is back and We are back to square one again loud banging at 11 in the night and the doors being slammed and this carries on right the way through the night. I am at my wits end and do not know what to do I can't sleep because my bedroom is right next door and it doesn't help I'm 3 months pregnant aswell

Our Response:
It' back to the council again unfortunately. You might also want to send them a letter yourselves - see our letter template for help
ProblemNeighbours - 14-Dec-16 @ 2:18 PM
We have lived in the same house for over 12 ywats and had no issues with our next door eights however since a few months ago a new women an her two kids moved in since then it's been a nightmare.nothing but loud banging noises all day and right the way through to the night that it's waking me up.... constant shouting and screaming.. summer was the worse had the windows wide open with music on and loudness right the way til 3 in the morning on a weekday when I had to get up for work, we do confront her about this an it still continued so we contacted the local council who issued a letter... after that stopped and then out of know where we had police knocking the door questioning us about her behaviour and the welfare of the kids and from then we noticed she wasn't at the property for a few weeks. Now she is back and We are back to square one again loud banging at 11 in the night and the doors being slammed and this carries on right the way through the night. I am at my wits end and do not know what to do I can't sleep because my bedroom is right next door and it doesn't help I'm 3 months pregnant aswell
Emmalou789 - 13-Dec-16 @ 9:49 PM
Dr Fred - Your Question:
Why do some councils waste time serving an abatment notice then evicting the culprits etc and then rehousing them somewhere else for some other poor souls to suffer it all over again ? !

Our Response:
Unfortunately housing legislation places this duty on local authorities.The Housing (Homeless Persons) Act 1977, Housing Act 1996, and the Homelessness Act 2002, places statutory duties on local housing authorities to ensure that advice and assistance to households who are homeless or threatened with homelessness is available free of charge. A ‘main homelessness duty’ is owed where the authority is satisfied that the applicant is eligible for assistance, unintentionally homeless and falls within a specified priority need group. Where a main duty is owed, the authority must ensure that suitable accommodation is available for the applicant and his or her household.
ProblemNeighbours - 4-Oct-16 @ 11:51 AM
Why do some councils waste time serving an abatment notice then evicting the culprits etc and then rehousing them somewhere else for some other poor souls to suffer it all over again ? !
Dr Fred - 4-Oct-16 @ 8:29 AM
Annoyedwithneighbour - Your Question:
Our neighbours recently converted their garage into a habitable area so they told us. A week after completion they moved a couple into the conversion which has a kitchen and wraps around to a living space and shower room which were already in the house before they converted the remainder of the garage (we have a garage which runs full length of house and most houses convert the back end and leave the front) since then we basically now live in a terraced house rather than linked detached and the couple are so noisy. Banging on walls, scraping chairs etc. we are not the quietest family but feel that through no fault of our own we have a nightmare now as have to hear noises which were never there before as was a garage. We are not sure what to do as think they have not declared this living space, not sure about ventilation for the kitchen and have to deal with excessive noise. Any tips would be greatly appreciated. Thanks

Our Response:
Contact your planning department, there is a chance that the property is unsuitable for renting out and your neighbour is doing this illegally.
ProblemNeighbours - 13-Sep-16 @ 12:17 PM
Our neighbours recently converted their garage into a habitable area so they told us. A week after completion they moved a couple into the conversion which has a kitchen and wraps around to a living space and shower room which were already in the house before they converted the remainder of the garage (we have a garage which runs full length of house and most houses convert the back end and leave the front) since then we basically now live in a terraced house rather than linked detached and the couple are so noisy. Banging on walls, scraping chairs etc. we are not the quietest family but feel that through no fault of our own we have a nightmare now as have to hear noises which were never there before as was a garage. We are not sure what to do as think they have not declared this living space, not sure about ventilation for the kitchen and have to deal with excessive noise. Any tips would be greatly appreciated. Thanks
Annoyedwithneighbour - 11-Sep-16 @ 7:43 PM
I have been in my property for 9 nearly ten years and the neighbours nearly as long. 3 members of the family have hearing problems they barley leave the house and worst of all leave 2 sometimes 3 televisions playing all night long. They are not excessively loud but they are loud enough that I can pick up what is actually playing on the TVs. I zone in and out from the different channels all night long. I have a 19 yr old daughter who moved out 18 months ago as she is studying and also could not get any peace in her home. I usually end up getting about 3-4 hrs sleep a night and am absolutely exhausted. Their is 4 people in the household but when the rest of the family are there wow it's unbearable. Two 20 somethings with autism who are unable to speak at any other level than fog horn level. It has completely ruined my life, I've started making errors at work which I have worked hard for. I have a 4 yr old daughter who is overweight and overly tired when she stays here at home. so unfortunately I get family to have her overnight. I'm very concerned as she starts school in September. My life has been completely destroyed, I don't see friends or family as I should. Not carrying out all my responsibilities each day! I have been working with the council on and off over the years and not once has anybody been round to the neighbours just to say we are concerned about the family next doors health, and the TVs loud voices and banging doors is seriously depriving them of sleep!! Please turn your TVs down or get them removed. What the hell, they state they need evidence. As someone mentioned I've had the recording equipment put in twice and each time they have told me the noise is me! I am no liar and know a million percent that i recorded when I was silent. They also tell me the noise isn't loud enough. Surely that is subjective as to what everybody can deal with is different and I can no longer listen to 2-3 TVs anymore all night! I really need proper sleep to deal with life daily. The worst of it the council told me over the phone that they believe I am depressed after speaking to mental health professionals, I am a nurse also, I told him from the council of course I am. This situation and dealing with it alone sucked any life out of me years ago. Honestly I am absolutely disgraced that hardworking citizens like me, working two jobs supporting my children's study, paying my bills goodness I even work in healthcare. Can't get any support with this. I feel like ultimately my body will fail me I've already blacked out twice from exhaustion, have no appetite or quality of life at all. Then the council will have to rehome me and my children as I will no longer have a job, be able to pay bills or support us. The family next door get everything paid for they have disability scooters and other support all good so why can they not get some hearing aids sorted. So much more to add. I guess I'm just wondering if anyone out there knows what I can do abo
Peakie - 31-Aug-16 @ 6:44 PM
I have been in my property for 9 nearly ten years and the neighbours nearly as long. 3 members of the family have hearing problems they barley leave the house and worst of all leave 2 sometimes 3 televisions playing all night long. They are not excessively loud but they are loud enough that I can pick up what is actually playing on the TVs. I zone in and out from the different channels all night long. I have a 19 yr old daughter who moved out 18 months ago as she is studying and also could not get any peace in her home. I usually end up getting about 3-4 hrs sleep a night and am absolutely exhausted. Their is 4 people in the household but when the rest of the family are there wow it's unbearable. Two 20 somethings with autism who are unable to speak at any other level than fog horn level. It has completely ruined my life, I've started making errors at work which I have worked hard for. I have a 4 yr old daughter who is overweight and overly tired when she stays here at home. so unfortunately I get family to have her overnight. I'm very concerned as she starts school in September. My life has been completely destroyed, I don't see friends or family as I should. Not carrying out all my responsibilities each day! I have been working with the council on and off over the years and not once has anybody been round to the neighbours just to say we are concerned about the family next doors health, and the TVs loud voices and banging doors is seriously depriving them of sleep!! Please turn your TVs down or get them removed. What the hell, they state they need evidence. As someone mentioned I've had the recording equipment put in twice and each time they have told me the noise is me! I am no liar and know a million percent that i recorded when I was silent. They also tell me the noise isn't loud enough. Surely that is subjective as to what everybody can deal with is different and I can no longer listen to 2-3 TVs anymore all night! I really need proper sleep to deal with life daily. The worst of it the council told me over the phone that they believe I am depressed after speaking to mental health professionals, I am a nurse also, I told him from the council of course I am. This situation and dealing with it alone sucked any life out of me years ago. Honestly I am absolutely disgraced that hardworking citizens like me, working two jobs supporting my children's study, paying my bills goodness I even work in healthcare. Can't get any support with this. I feel like ultimately my body will fail me I've already blacked out twice from exhaustion, have no appetite or quality of life at all. Then the council will have to rehome me and my children as I will no longer have a job, be able to pay bills or support us. The family next door get everything paid for they have disability scooters and other support all good so why can they not get some hearing aids sorted. So much more to add. I guess I'm just wondering if anyone out there knows what I can do abo
Peakie - 31-Aug-16 @ 6:43 PM
hi im having a nightmare at the moment , i had lived in my previous property for 16 years and decided i wanted to move to a more rural part of the country so i managed to get a housing assosication house , ive been here just a month and already have had run ins with 2 neighbours , the first one we asked if the man (2 doors up) could move his car up a bit for me to get mine in and he went into a vicious tirade of abuse threatening my partner to fight etc , i had to call the police and they had a word with him (apparantly he is known by the police) , ive only just come around after that then our next door neighbour a elderly gentleman banged on our door at 11pm saying to "turn the music off" , looking puzzled as i was watching TV but i turned it off , then today i had to sit and listen to him knocking on EVERY neighbours door slagging us off about the noise of music (it hadnt occured to me that people might hear the tv as my window was wide open) then he banged on our door about 5pm and my partner had to listen to a lecture about the laws on noise , i went to the front door and offered he come in to discuss it but he flatly refused , we then realised he was doing it to show the neighbours what he was doing , it was so humiliating , i wrote him a note tonight saying that as he didnt give me a chance to explain i would do so in a letter and told him that id had trouble sleeping as my mother is dying of cancer and im up worrying and had no idea the tv was loud , and why would he do that to my partner on the street especially after he had just seen him in the back garden and said "HELLO" , i just feel so isolated now i cant stop crying i came here for a fresh start but now all the neighbours think we are bad people what can i do PLEASE ADVISE ME i really need help
Fordy1977 - 28-Jul-16 @ 2:07 AM
My adjoining neighbours are having a lot of building work done on their property. I except that there will be a lot of disturbance. I feel it's unfair that they start hammering and banging at 8.45 on a Saturday morning. We've have spoken to them about it as we have adults who work nights. They say the right things but carry on anyway. Is there anything I can do?
Fi - 23-Jul-16 @ 9:40 AM
I have had the same problemfor 26yrs now I live in housing accommodation I have made numarous complaints have had 2abso out on the family but still nothing is being done they are now on their 3rd party in a month with people in the garden and also people out in front of the house children running all over the place sometimes these party's end up with fights the problem is that they have friends in the housing department and are told when there is a complaint against them.The housing put a box in so that the housing could record the noise we only had it a week guess what they never made a sound when it was in but as soon as it was taken out the noise was started up again also because I havecomplained they bang on the walls slam doors
Jules - 10-Jul-16 @ 8:38 PM
Tired and emotional - Your Question:
We have the same problem with our neighbours, but it's on a daily basis and its driving us crazy. After approaching them about their music on several occasions we were last greets with abuse, so we had to put in a complaint about noise nuisance. Our diary has been going on now for 4 months and it's getting no better. We haven't heard from the council about the reply we sent to them with the noise diary but the neighbours are getting worse and worse with their noise to the extent they are now banging on walls and being as loud as they can. It seems that no matter what you do some people just don't care whether they are impacting people's lives at all.

Our Response:
Give the environmental health dept a ring to see if there's any progress with your complaint?
ProblemNeighbours - 21-Jun-16 @ 12:01 PM
We have the same problem with our neighbours, but it's on a daily basis and its driving us crazy. After approaching them about their music on several occasions we were last greets with abuse, so we had to put in a complaint about noise nuisance. Our diary has been going on now for 4 months and it's getting no better. We haven't heard from the council about the reply we sent to them with the noise diary but the neighbours are getting worse and worse with their noise to the extent they are now banging on walls and being as loud as they can. It seems that no matter what you do some people just don't care whether they are impacting people's lives at all.
Tired and emotional - 20-Jun-16 @ 12:50 PM
Jo - Your Question:
Hello we installed a wood burner all defra approved since then we have had our neighbours complaining to the environment about smoke and smell in there house which is 40 ft away From our chimmy ,The stove was installed by a hetas installer so it is all legal.We live on the seafront and yes we sometimes have very strong winds So at the environmental officers suggestion we started taking logs of the wind direction Speed ect and at the times the winds wer in our neibours direction we only burnt smokeless Fuel and for most of the time kept the fire banked down We hoped this would help the situation but our neibours are now saying the smokeless fule is Giving of a horrible smell ,The fule we are using is also defra approved and our logs are well seasoned as the officer Told us when he visited us ,However as none of the above have worked we have now been issued with a summons which we can appeal ,We really don't think this is fair as we have done everything th environment officer suggested And as we pointed out to her how can she summons us when she has only visited the house Once and on that day she did smell smoke ,Another officer also visited once and said that he could smell a little smoke in the toilet Where the window was left open but did leave us saying he did not consider us a statuary nuisance ,which he is now saying he's not sure if that's what he said Also yesterday the officer was going to our neighbours after visiting us to discuss ours and their logs that we had both kept ,we had lit our fire to show her and at her own addmitence She said she knew that there wouldn't be a smoke smell in the neighbours today as the winds wer in the wrong direction Our neighbours have written things like walked to the gate on our way to a hospital Appointment smelt smoke at the gate which made us cough When we asked the officer how we can be served a notice for her visiting just one time She said it's because the neighbours have kept a log ,We feel after all our efforts we are in a no win situation We have contacted the solid fuel advisory plus defra who all say they can't see what the Problem is ,Do you think this is worth taking to appeal,Would be grateful for any help as we have to appeal by FridayRegards jo walker

Our Response:
We assume if you've only received a summons that you have not yet hadcourt date. There are many wood burning stove users in the UK and you appear to have carried out the installation properly and gone to great length to ensure it doesn't affect your neighbours unduly. We cannot advise on whether to appeal or not however as we do not have all the facts.
ProblemNeighbours - 16-Mar-16 @ 10:01 AM
Hello we installed a wood burner all defra approved since then we have had our neighbours complaining to the environment about smoke and smell in there house which is 40 ft away From our chimmy , The stove was installed by a hetas installer so it is all legal . We live on the seafront and yes we sometimes have very strong winds So at the environmental officers suggestion we started taking logs of the wind direction Speed ect and at the times the winds wer in our neibours direction we only burnt smokeless Fuel and for most of the time kept the fire banked down We hoped this would help the situation but our neibours are now saying the smokeless fule is Giving of a horrible smell , The fule we are using is also defra approved and our logs are well seasoned as the officer Told us when he visited us , However as none of the above have worked we have now been issued with a summons which we can appeal , We really don't think this is fair as we have done everything th environment officer suggested And as we pointed out to her how can she summons us when she has only visited the house Once and on that day she did smell smoke , Another officer also visited once and said that he could smell a little smoke in the toilet Where the window was left open but did leave us saying he did not consider us a statuary nuisance ,which he is now saying he's not sure if that's what he said Also yesterday the officer was going to our neighbours after visiting us to discuss ours and their logs that we had both kept ,we had lit our fire to show her and at her own addmitence She said she knew that there wouldn't be a smoke smell in the neighbours today as the winds wer in the wrong direction Our neighbours have written things like walked to the gate on our way to a hospital Appointment smelt smoke at the gate which made us cough When we asked the officer how we can be served a notice for her visiting just one time She said it's because the neighbours have kept a log , We feel after all our efforts we are in a no win situation We have contacted the solid fuel advisory plus defra who all say they can't see what the Problem is , Do you think this is worth taking to appeal, Would be grateful for any help as we have to appeal by Friday Regards jo walker
Jo - 15-Mar-16 @ 6:36 AM
Lived in tower block for 17 years 10 as leaseholder. Lost some 5 jobs due to antics of ethnic neighbours noise and intimidation. Social housing landlord went through motions and environmental health waste of time. Had to move out but with sanity now intact. No triple sound insulation. You need responsible people to live in tower blocks not socially challenged individuals
Lulu - 14-Jan-16 @ 10:37 AM
duffus - Your Question:
I have an old warehouse and need to replace the roof as it is 50 years old! I have written to the two neighbouring properties to inform them of my plans, which would include erecting a scaffold on their gardens for a period of 2 / 3 weeks! The two properties have replied to my letter stating that under no circumstances am I to enter their properties, this has actually been written by their solicitor! could you please advice if I have rights to carryout the works discussed via the correct procedure please?

Our Response:
If it is for essential repairs and the neighbours do not consent, you may have seek action via the courts for a decision.
ProblemNeighbours - 16-Dec-15 @ 12:35 PM
I have an old warehouse and need to replace the roof as it is 50 years old! I have written to the two neighbouring properties to inform them of my plans, which would include erecting a scaffold on their gardens for a period of 2 / 3 weeks! The two properties have replied to my letter stating that under no circumstances am I to enter their properties, this has actually been written by their solicitor! could you please advice if I have rights to carryout the works discussed via the correct procedure please?
duffus - 15-Dec-15 @ 7:16 PM
Sometimes I wonder if there is any point in living in separate flats because it feels like you're living with the people below you and above you to the the side of you ,I live in a flat in North London but the lady in the flat below me likes to use her washing machine late at night after 9pm and the spin cycle is so loud it's like the washing machine is next to me. I've knocked on the door and complain to them and wrote letters to the council but it never works because as soon as I make the tiniest bit of noise it justifies their situation to make noise and noise cannot be helped if you doing some Diy in the daytime, But even without heavy noise I can hear and feel the vibrations of snoring below me all night long which is like Japanese water torture, however it's better then the neighbours before them who used to put the music on all all the time . As much as I'm angry with them, I know the root of the problem is poorly make properties in the UK in Germany they don't have this problem to the same extent as the UK Because they use triple layered soundproofing material in their buildings this does cost money for the builders but I bet it as saved a lot of arguments and paperworkover noise, yes Britain is supposed to have Some kind of building regulations since 2002 over noise pollution, But I think difference is the attitude in Britain here it's all about short-term profits as they say in building let's make it quick lets make it cheap and sell it for as much as possible. Are we building a country of long-term residents with happy living situations? No real perfection when it comes to building flats for the working class people, Britain is not building for the future it's all about short term profits.Sad because this as make people's living situations unhappy for the noise receiver and the noise giver
Robert Paul Hingston - 16-Sep-15 @ 4:35 AM
lozzal2 - Your Question:
We live in a flat and have 3 neighbours, next door, above and below, we had loud music thumping through our bedroom wall from 9pm-3am, the guy next door was unemployed and depressed,had his mates round smoking weed which would filter into our flat, I knocked on his door, this achieved nothing, he would apologise but do nothing, eventually he wouldn't open the door, I had a new born, we called police was told to call asb, who told us it was a police matter, I told them we'd already rung them but she said they don't deal with noise nuisance at weekends, eventually he died through alcohol abuse, we got a new neighbour, slightly better, no loud music but she slams her front door and then it sounds like fort Knox with all the chains and bolts she secures it with, she puts all rubbish in pink sacks not black so they get left by binmen and strewn everywhere but she leaves them in the stairwell for a while and it stinks.Our downstairs neighbours we complained to asb department, they said we needed to keep a 3 month diary,their dogs bark all the time they're out, they slam every door they come across which rocks our flat, they do hammering and play loud tv until late, they shout at each other but with the doors open so the whole street can hear!Basically I live in a neighbourhood of morons that gives council estates their bad name, I'd move if I could afford it but house prices are too dear for us to get a mortgage, if the council were more severe or even took a bit of notice many of these problems would be resolved, we personally don't want to confront our neighbours for fear of repercussions like our car being vandalised etc, we need people to have a bit pride in their community and consideration for each other, I only hope that we get moved into a 2 bed soon and have neighbours with a sense of decency and respect.I won't hold my breath!

Our Response:
That's a lot of problems, we do hope you get moved on soon. Continue to contact the relevant authorities and follow the advice on our site for the time being.
ProblemNeighbours - 19-Aug-15 @ 2:36 PM
We live in a flat and have 3 neighbours, next door, above and below, we had loud music thumping through our bedroom wall from 9pm-3am, the guy next door was unemployed and depressed,had his mates round smoking weed which would filter into our flat, I knocked on his door, this achieved nothing, he would apologise but do nothing, eventually he wouldn't open the door, I had a new born, we called police was told to call asb, who told us it was a police matter, I told them we'd already rung them but she said they don't deal with noise nuisance at weekends, eventually he died through alcohol abuse, we got a new neighbour, slightly better, no loud music but she slams her front door and then it sounds like fort Knox with all the chains and bolts she secures it with, she puts all rubbish in pink sacks not black so they get left by binmen and strewn everywhere but she leaves them in the stairwell for a while and it stinks. Our downstairs neighbours we complained to asb department, they said we needed to keep a 3 month diary,their dogs bark all the time they're out, they slam every door they come across which rocks our flat, they do hammering and play loud tv until late, they shout at each other but with the doors open so the whole street can hear! Basically I live in a neighbourhood of morons that gives council estates their bad name, I'd move if I could afford it but house prices are too dear for us to get a mortgage, if the council were more severe or even took a bit of notice many of these problems would be resolved, we personally don't want to confront our neighbours for fear of repercussions like our car being vandalised etc, we need people to have a bit pride in their community and consideration for each other, I only hope that we get moved into a 2 bed soon and have neighbours with a sense of decency and respect...I won't hold my breath!
lozzal2 - 18-Aug-15 @ 11:10 PM
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