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Who to Contact when in Rented Accommodation

By: Jeff Durham - Updated: 3 Sep 2016 | comments*Discuss
 
Rented Accommodation Shared

If you are living in rented accommodation and you are experiencing problems caused by neighbours, you still have the same rights of protection under the law as anybody else. Exactly who to contact about a problem if you were not able to resolve a dispute between you and a neighbour directly would very much depend on the type of issue and the kind of rented accommodation you live in.

Renting Privately

For the most part, if you are renting privately and living in a self-contained dwelling, you’d deal with matters in much the same way as anybody else, either by contacting your local authority or, if there’s an imminent danger to yourself or somebody else, you may need to Contact The Police.

Renting from Your Local Authority or Private Housing Association

When you rent a property from your local authority or housing association, you will be asked to sign a tenancy agreement, which you need to adhere to. As well as this form, you’re likely to be given a handbook which contains details of what’s expected of you as a tenant and what you can expect from the local authority or housing association in return.

There may be specific instances where the handbook suggests you contact the housing association directly. This can differ between housing associations and can include things like informing them if a neighbour is wilfully damaging their own or somebody else’s property or is causing a regular nuisance.

Obviously, you’ll still be able to call upon the local authority or even the police in serious instances, but for specific types of nuisance behaviour, it may well be that it’s worthwhile informing the housing association as well. They can then investigate matters and can issue warnings about the threat of Possible Eviction if the situation warrants it.

Shared Facilities

For those living in shared accommodation who experience issues such as keeping shared areas tidy, your landlord or housing organisation might be the first place to go to in order to settle minor disputes you’re having. Usually, it’ll be the person who owns the establishment who will be able to take action to resolve any complaints you might have along these lines.

This type of situation tends to manifest itself more in places like student halls of residence, staff accommodation in hospitals or hotels, or hostels for temporary workers or the homeless. However, where a resolution cannot be reached after intervention, or the matter is more serious and falls outside of your landlord’s obligations, then once again, you should take your complaint to your local authority or to the police, whichever is the most appropriate.

The bottom line is that, no matter what your living circumstances are, each and every one of us have rights and the backing of the law to fall back on. So even if there may be some kind of internal complaints procedure in place, you should not hesitate to involve either the local authority or the police if you need to take the matter further or if there’s a sense of urgency or emergency.

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kazzy67 - 3-Sep-16 @ 5:56 PM
Hi, I am at my wits end. I moved on my own to the seaside from London and rented a lovely 1 bedroom flat looking over the sea, there are 8 flats inside the block which is very quiet and well maintain. after a couple of months the woman that lives under me come up and said i was making too much noise which was me just walking about so i told her that i would try to be quiet but unless i hover there is not much i can do. Most of the other residents have lived here for many years, anyway i just get on with my life, i say hello to them all wen i see them but have not got involved. I ave been in this flat for 10months when i get a letter from my landlord asking for the flat back sending me a notice seeking possession, i was gobsmacked when calling the agency they have told me there has been 4 complaints from long term tenants and the landlord wants flat back!!! I asked what were the complaints 1- Leaving back door unlocked when going out ok hands up if in the day time i was running across to shop for 5min i have left it unlocked 2- One sunny afternoon i was playing music to loud, hands up once i did but it was 2 in the afternoon and apparently i left it playing whilst i went outNOW that is a lie as all my plugs are pulled out wen i leave the house 3- I had a friend up from London and he is a bit loud but we had no music on as we were chatting But it was reported that i had a party and people were in and out my door all night,he left at 11pm and from when he walked in my door my door was not opened again till he left. Now this seems like a witch hunt the other residents dont like me i dont know why i have always been polite to them but they want me out. I am not sure whether too confront them and ask what the hell have i done, honestly if these things i was meant to do why did they not knock on my door and talk to me, i am thinking haters the girl upstairs and downstairs have issues with the way they look which to me they look fine but i know they do have confidence problems dont we all but i think that as i am slim have long hair i am smug but if they got to know me they will see that what is on my outside does not mean i dont also suffer with problems that they can not see and i have a heart. Anyway defo getting evicted. Dont know if i should knock on all their doors and ask them strait what the f##k is going on. Please advice
kazzy67 - 3-Sep-16 @ 5:43 PM
There is an empty land behind my house with weeds that are hanging over our fence, damaging the fence and a shed I have. We tried cutting some from our side but it was a very hard job, we are afraid that the fence will fall, since the weeds are pushing through our fence, what can we do? I have the owner's information. Are neighbor is having the same issue. We also now have snakes on our yard, crawling from their land.
Jess - 7-Jul-16 @ 12:12 AM
Faz29 - Your Question:
Hi I live in a 2 bedroom house with 3 children, they are all in the room 2 boys 10 and 8 and a girl 4.i have done all I can do get a move but im not getting anywhere my.any advice what to do?

Our Response:
ProblemNeighbours - 4-Jul-16 @ 11:45 AM
Hi i live in a 2 bedroom house with 3 children, they are all in the room 2 boys 10 and 8 and a girl 4..i have done all i can do get a move but im not getting anywhere my ..any advice what to do?
Faz29 - 1-Jul-16 @ 12:23 PM
My daughter is renting a cottage but unfortunately it's very damp and mould is growing in and behind the wardrobe as well as on her furniture it's been reported to landlord bit all he says is open the window which is annoying as it's not goin and all I do is keep cleaning behind wardrobe and everything smells of damp.
Anita Sutton - 4-Jun-16 @ 8:21 PM
misty - Your Question:
I have a neighbour who has rubbish in her side path round the back behind the kitchen window its about 3 foot wide and about 6 foot long piled up she throws dirty nappies out of the bedroom window plus black bags of rubbish there is household waste, takeaway rubbish, old toys, I have just found out I have two rat runs under the fence and I have seen a rat two people have informed new charter a week ago with no response I don't know what to do next. thanks

Our Response:
Contact environmental health. Read these two guides for more information: Overgrown and Messy Gardens
Dealing with Infestation
ProblemNeighbours - 17-May-16 @ 12:12 PM
I have a neighbour who has rubbish in her side path round the back behind the kitchen window its about 3 foot wide and about 6 foot long piled up she throws dirty nappies out of the bedroom window plus black bags of rubbish there is household waste, takeaway rubbish, old toys, I have just found out I have two rat runs under the fence and I have seen a rat two people have informed new charter a week ago with no response I don't know what to do next . thanks
misty - 14-May-16 @ 8:12 PM
I'm having a problem trying to keep my cool over my inconsiderate neighbour. I've spoken to her 3 times now over the noise that she and her friends make but it's almost like the friends find it funny to make more noise because they don't live there. Over the last 2wks they have now taken to slamming the front door everytime they enter the house, she fails to put her trash out which means the excess is blown/thrown into my garden, which has included 2 dirty nappies that don't get picked up until they are kicked back into her garden. Her boyfriend has his dope delivered by moped, that the rider revs like mad at the door and the he smokes it outside so the stench filters in to my home.The cigarette butts are then flicked into the front garden which now looks like an ashtray. I'm up for work everyday at 4.30am and I try to be quiet leaving the house and starting the car but I'm in despair with the lack of sleep and frustration of how to resolve this.I'm sorely tempted to just throw my common courtesy away and treat them the same way.
Rogue - 21-Mar-16 @ 10:48 PM
bixy - Your Question:
I live in a ground floor private rented flat and a neighbour in the upstairs flat next door has throws his rubbish out of his window into my garden first it was a small cabinet which broke one of my garden chairs.i had my grandchildren here at the time so was grateful it did not hit one of them,then some litter and his ashtray ,now its some sort of floorcovering.what can I do about this please.

Our Response:
Complain to the landlord, they should be able to take the necessary action against the other tenant.
ProblemNeighbours - 1-Feb-16 @ 11:23 AM
i live in a ground floor private rented flat and a neighbour in the upstairs flat next door has throws his rubbish out of his window into my garden first it was a small cabinet which broke one of my garden chairs .i had my grandchildren here at the time so was grateful it did not hit one of them,then some litter and his ashtray ,now its some sort of floorcovering.what can i do about this please .
bixy - 29-Jan-16 @ 10:39 AM
Our neighbour allows their dog to foul their back garden right next to ours. The stench and sight is unsanitary, and with young children its really bothersome. We're fond of our neighbours, but this situation is unbearable and renders our garden unusable. How do we proceed? Many thanks
0070 - 9-Jan-16 @ 8:41 PM
Our neighbour allows their dog to foul their garden. The stench and sight is unsanitary, and with two young children, its really bothersome. We're fond of them, but the situation is unbearable. How do we proceed? Many thanks
0070 - 9-Jan-16 @ 8:38 PM
I live next door to a rural pub, the current owners bought it a few weeks before I purchased my house.They have 4 dogs cooped up in the upstairs accommodation and I often hear them barking (not as bad as it used to be) the landlords wife has been in my house and heard them for herself - she now denies that her dogs bark! They are let out late at night when the pub is being locked up and I am often woken by their barking. Recently they have seem to be running their folk music night finishing later and later, (close to midnight and i'm up for work at 5.30) who do I contact to find out about the music license restriction as this also echoes into my property? Thanks a very Shattered Hedge Witch
Hedge Witch - 31-Dec-15 @ 6:47 AM
My parent who are 70, recently bought a property to be close to the family. We thought this was a good idea so they would be near by as they get older. The neighbour (semi detached property) is a council tenant and is abusive and uses threatening behaviour to my parents. We have tried to ask what is wrong or what is the problem but we are met by foul language. I'm not sure where to turn. We haven't experienced anything like this before.
Nic - 21-Aug-15 @ 7:30 PM
Sue148 - Your Question:
My neighbour has ignored 3 written requests from me to repair her bathroom overflow pipe which drips constantly. She does not appear to be living at her house but just collects the post occasionally - as far as I know she is the home owner. The pipe has been leaking for at least 6 months and when it is windy I cannot sit in my back garden without getting wet! Her garden is completely over-grown and is causing damage to my fence. Please advise me to whom I can complain and how this matter can be rectified when I have no means of contacting her other than by a letter which she consistently ignores?

Our Response:
Contact the council, they can take steps to trace/contact/serve notice on the missing landlord. Here is more information.
ProblemNeighbours - 18-Aug-15 @ 2:07 PM
My neighbour has ignored 3 written requests from me to repair her bathroom overflow pipe which drips constantly.She does not appear to be living at her house but just collects the post occasionally - as far as I know she is the home owner. The pipe has been leaking for at least 6 months and when it is windy I cannot sit in my back garden without getting wet! Her garden is completely over-grown and is causing damage to my fence.Please advise me to whom I can complain and how this matter can be rectified when I have no means of contacting her other than by a letter which she consistently ignores?
Sue148 - 17-Aug-15 @ 11:37 PM
My nighbours house and garden r a complete mess the garden is so over grown and there is loads of wood that is rotten and I'm sure there r rats in there as all the cats from the street and all in there garden .The state of the house is unbelievable they keep there bins in the kitchen
sprat - 8-Aug-15 @ 11:46 AM
@Kazbar2. Contact your local council's environmental health department.
ProblemNeighbours - 16-Jul-15 @ 2:17 PM
i live above a retaurant and next door is a vet im sick of cleaning the dog mes up from outside my door and the shop who do i conact about this problem
kazbar2 - 12-Jul-15 @ 7:13 PM
@biddy. Keep trying - this should be dealt with promptly as it's a sanitation issue.
ProblemNeighbours - 16-Mar-15 @ 2:25 PM
reported a blockage in the outside water pipe of my home, when flushing the toilet or draining the bath, waste from the toilet is over filling my neighbours downstairs bathroom resulting in poo being flooded onto the floors and coming through their sinks. A camera inserted by the council said its from lime scale build up but Lambeth have not given us a date for when they can unblock the scale build up.
biddy - 13-Mar-15 @ 10:55 AM
@teethie. Make a record of what's wrong - take photos etc. Write down the number of times you've reported this to your landlord and make a note of his/her responses. If you can afford to get a professional opinion on the damp/mould problems (such as a surveyor etc) do that - you could try and reclaim this from the landlord at a later date if necessary. If not write a letter requesting that the problem is investigated and some solutions implemented. If nothing is done within a reasonale timeframe inform your landlord that you are contacting the council. The environmental health department will carry out an inspection to see whether the problems constitute a health and/or safety risk. If they do, they can take action by making sure the landlord carries out the necessary work, or by doing the work themselves and charging the landlord. An alternative is to try holding back your rent (make sure you do not spend it, keep it somewhere you know it is available). Give the landlord time to respond and then inform him/her that you are going to use the rent to get the necessary repairs done. You should take legal advice before doing this though.
ProblemNeighbours - 3-Feb-15 @ 10:20 AM
Me and my partner and four kids moved into a property bk in june 2014 which is owned by a landlord, everything seemed great with the house but since 3 mths ago we have black mould coming up on our walls in the kitchen,frontroom and two of the bedrooms, we have now got green mould growing up from our frontroom carpet. We have got our landlord out to sort but he blames it all on us but he told us that the house was treated for mould before we moved in. Its funny coz since we moved in my kids get colds after cold I have suffered from headaches we should we do about this coz the landlord don't care at all ???
teethie - 29-Jan-15 @ 10:04 PM
@lovey, the smell should not affect your asthma. If the bins are collected regularly and the other tenants use them properly, then there should be no issue. If you do find the smell is becoming pervasive, or people are leaving rubbish outside of the bins, contact your landlord to get the problem solved quickly.
ProblemNeighbours - 29-Sep-14 @ 1:47 PM
I am about to move into a unit and my sliding door is to my lounge,well back door there is the community rubbish bins 4 feet from my sliding door, just worried the smell of the bins will smell thru me lounge and kitchen and will this affect me for I have asthma
lovey - 26-Sep-14 @ 5:01 PM
@fighter. Make a note of all the repairs that are needed and photograph them. You may hopefully have already done this, but if not, write a letter to your landlord explaining about the times you've reported the repairs and that nothing has been done. Then write a similar letter to your local council telling them that you have persistently and unsuccessfully requested that the repairs are undertaken. If there is a potential health/safety issue be sure to mention that too. If the council do not respond, then you should keep all the records and show them in court. If you withhold rent, you should always put it to one side rather than spending it, this makes it easier to prove that you withheld it because of the lack of response/repairs rather than because you did not have it.
ProblemNeighbours - 25-Sep-14 @ 2:12 PM
Hi I've bin living in. My private rented house for over 3yrs +have been waiting for my lanlord. For 3yrs to fix + finish work + repairs off which he has been nowhere near the house is full of damp in everyroom through the house including the childrens rooms lock on my back door outside on the backyard the brick wall is crumbling + falling downthe decking is being held up by a car jack iv had enough I'm suffering depression because of it all + I refussed to pay any more rentintill the work is carried out ivn served with notice to be out the property by the 18th october so tried moving somewhere elese but carnt because of rent arrears please helpme I'm at my whittsend :(lisa
fighter - 24-Sep-14 @ 3:51 PM
Hi I was wondering what I could do in the situation i'm in. We've been hearing gossip around our street (we are in a rented council house) that people have been complaining about our puppy, he is an 11 month old akita and is very big for his size so I guess that's why people may be a bit scared. He however has not bit anyone and has barked at one person today because he got too close to her and was scared of her and the cars nearby when he accidentally got out of the garden. He got out of the garden because the fence at this council house has long since been broken and I've been told the tenants replace it themselves, which I will also have to do for the surrounding area since the hedges have gaps in which he could escape from. when he was my sisters dog someone shouted to her in the street saying she needed to put a muzzle on him when he isn't even dangerous and never gets let off the lead, as it's typical for akitas to run away once they think their alpha. our next door neighbour has been complaining about my sisters cat too, he is sick at the moment and we're giving him medicine to make him better but he is still throwing up in other peoples gardens. we can still hear in our house what happens outside and my mum heard her threaten to kill our cat if it keeps been sick inher garden even though it cant be helped as he is sick. We've lived in the council house for more than 10 years and have had no problems but some new neighbours move in and they think they own the street and can complain about even though we've done nothing wrong, I don't know if its because they are discriminating against my mum for being disabled or hey are genuinely horrible people but I don't know what to do. We're definitely not in the wrong even when one of the neighbours who don't like us had their dog take a dump in our garden, we could've complained but we didn't. another few members in the streets dogs have gone to attack our milo, but they haven't been gossiped and threatened to go to the council about them. It's disgusting what they are doing and I don't know what to do about it please give me some advice.
chut - 16-Sep-14 @ 6:15 PM
Hi, We got a rescue cat a few months back and he has been getting in to regular fights with the local cats. This is totally normal I know, but we now know the main reason for the fighting. The lady in the house opposite is leaving a large tub of cooked chicken pieces in her front garden every day. So as well as competing for territory the local cats are also fighting for this food. We've had two visits to the vets in the last month to get antibiotics for infected cuts in the cat and are £110 out of pocket already. Plus our cat is overweight as we are feeding him and then he's going over the road and eating her chicken! There is also a big pile of sand in the lady's front garden that I've watched all the cats using as a litter tray. We don't know if she is leaving the food out for her cat or for foxes, we've knocked a few times but haven't had a response. Does anyone know if the local council would do anything to put a stop to this, and which department I should contact? Thanks
Jim Greenwich - 3-Aug-14 @ 9:40 PM
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