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When you Should Contact your Local Environmental Health Department

By: Jeff Durham - Updated: 19 Sep 2020 | comments*Discuss
 
Air Quality Environmental Health

If you have already read a number of articles contained on this website, you will have begun to realise that your local authority’s environmental health department covers a vast remit and they often your first port of call if you are experiencing problems with your neighbours or within the community as a whole.

It can be far quicker to obtain a resolution if you contact your environmental health department first as opposed to calling the police when dealing with many neighbourhood issues. In fact, in most instances, even if you call the police, they might refer you back to the environmental health department first. Here are the many issues that the environmental health department would deal with:

Air Quality

If your enjoyment of your own property is being affected by a Neighbour’s Bonfire or barbecue or if an industrial chimney is causing a problem.

Contaminated Land

Where you suspect that chemicals or associated materials have polluted either a water supply or have contaminated land.

Dangerous Dogs

If you have a problem with a Dangerous Or Nuisance Dog in your area or you have been attacked or been threatened by an attack from a dog. You’d also contact the department if you're concerned about persistent dog fouling outside your house or on local parks.

Food Standards

If you are concerned about the hygiene of a particular business which is manufacturing and/or selling food or drink to the public, or you have suffered a health problem as a result of eating suspected contaminated food.

Noise Levels

If you are suffering from the effects of Excessive Noise as the result of a neighbour’s party, loud music, a nearby factory or some other kind of business which is generating excessive noise or if you have an Incessantly Barking Dog in the neighbourhood.

Pest Control

If your own home or a nearby property has been plagued by pests which could be anything from a wasps’ nest to rodent control.

Flytipping

If flytipping has occurred on your street or if you suspect a neighbour to be guilty of flytipping elsewhere.

Graffiti and Flyposting

If graffiti or flyposting is happening in your area, your environmental health department will also deal with this.

Litter

If a neighbour is guilty of not disposing of their household waste correctly, or if you are experiencing a lot of litter on your property or street as the result of a business nearby.

Of course, in many of these instances, the problem can often be resolved by speaking to the relevant neighbour or nearby business first. However, if you’re unable to obtain a satisfactory resolution to a particular problem from the person(s) involved, or you don’t know who might be responsible for causing the problem, then all of the above fall under the jurisdiction of your local authority’s environmental health department. They have the powers and the weight of the law behind them to begin an investigation and to enforce a resolution, be that through the courts, if necessary.

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We live in close the people at number 9 towpath close Loughborough le11 have rubbish in back garden/ drive and in front garden it’s been for months and now we have rats coming from it. My brother who lives next door as to put up with this he is to afraid to say anything to them. ( not very nice people) so can you help. I’ve already contacted pa housing who lets the property but have no results. Many thanks mr R Paget,
Skip - 19-Sep-20 @ 11:42 AM
My neighbours are selfish, inconsiderate third-world trash. They don’t seem to work but one of them has a Range Rover which she parks in my front garden, while her son parks in their parking space adjacent to their own front garden, effectively leaving me with nowhere to park. Their garden fences collapsed (I replaced the party fence without any contribution or thanks) Their garden is used as a giant dustbin and I am certain I have seen creatures amongst the rubbish. They also leave their numerous bins scattered across the Culdesac. I complained to the council about this but they appear to have ignored my complaint even though their own website clearly instructs people to return their bins to their property. I recently started playing music louder than normal as I just thought I would give them a taste of their own selfish medicine, and lo and behold I received a letter from the council saying I am under investigation for noise nuisance! You couldn’t make it up. I have an English surname and they don’t which I’m sure is the reason they have received such efficient service from our council whilst I am being ignored.
Cal09 - 5-Sep-20 @ 4:49 PM
Hi I take my puppy on a walk and he often does his business on the grass near a block of flats (public grass) I proceed to pick it up with eco-friendly poop bags. Today I went to place it in a large silver bin places on the public footpath (one of four and the only one that didn’t have a recycling sticker on it) and someone from the block of flats Proceeded to shout abuse at me telling me not to put it In there as they get fined. I have the same bins outside my flats and yet I have never had this issue ? Is this person just a little big for his boots and trying to ‘police the bins’or am I in the wrong?
GG - 24-Aug-20 @ 9:11 PM
Neighbour has dogs . Washes the poo n her 4 yr old potty poo out with hose daily down street passes my house (now have 2 ill cats)
Gillybee - 22-Aug-20 @ 10:52 PM
Opposite us communualbins which is behind my wall in my back garden. First the smell coming from the bins means we cant sit in our own Garden as the smell makes us feel sick, we sat in our Conservatory today with the window open and again the smell meant we had to close the window. I have 2 Kids who normally stay in the garden for most of the day but they don’t want to go outside anymore saying the smell is to bad. Secondly we are getting rubbish thrown over our wall exactly where the bins are so it looks like people are throwing rubbish into the bin and missing which means it comes in our garden. One of my kids is nearly 2 and we are also scared of him picking up the waste in case it is something sharp or worse
Brittany - 2-Aug-20 @ 3:22 PM
Lived in my house for 6 years now, and in that time our nwighboyr has left his garden untouched. His bramble are about 8 feet high come over our fence and push our panels through. No matter how much we try to keep on topic our garden there is just no point. Any advice?
Sophie - 31-Jul-20 @ 9:26 AM
I have just bought a new build home, linked to my lounge and kitchen is next doors garage which goes across my bedroom and my daughters, the neighbours have made a room in the garage with music, gym equipment and a dart board and a football that hits my walls so hard that I’ve had glasses smash in the cupboard, my Tv move and shakes it’s a joke. This happens from 6am to some nights midnight. I’ve been round and been nice and I got a ...tough ?? Charming. My kids are waking up, I can’t sleep and it’s a constant banging noise. Any ideas what I can do? Because I have seriously had enough
Ems - 28-Jul-20 @ 8:26 PM
I don't normally make a fuss but our next door neighbour has seven dogs and today saw dog waste in a bags on the road next to her van where she parks right at the side of our front garden. Also her front lawn is overgrown and weeds are coming nearer our garden.Can someone official remind her get rid of her dog waste properly and to have someone cut her lawn.
Myname - 27-Jul-20 @ 6:42 PM
Next to my garden is a driveway through to a horses field which used to be well kept but now it is very overgrown with weeds and brambles which are growing over my 6ft fence. There is also mice and rats in there which I've often seen running backward and forward to it. People are even dumping their garden rubbish in there and it looks a state. Who do I get in touch with to have a look at the area and to hopefully make the owners cut it all down - Thanks
Budgirl - 15-Jul-20 @ 9:50 PM
Please don’t give the ppl I’m worried ova my name or details. My neighbour house is letting out terrible horrendous smells. Like it’s mouldy. Dirty do urine and dog Poo. They Dnt seam to be taking 1 dog outside and he does it all Toilet needs indoors. Saw the girl dog have she looked pregnantbut it’s in bad way. Owners are simple and don’t understands how to look after a dog Never mind pups. So have 2 dogs in flat. Girl dog looks preg and boy dog never does out house. And I hear it’s damaging all the flat.They don’t seam bother scared these animals at risk of health damaged and under fed 102 sr Mary’s view munsborough. Risk to 2 animals and their pup. Only want pup to make money
Worried - 15-Jul-20 @ 9:19 PM
Our neighbours at 11 Farmdale Court,Flatbush have been leaving dirt refuse outside the gate and cats have been ripping at the bagsLast week Tuesday 7th June at 7:15am we had this incident which I helped the driver of the refuse truck to pick up the torn bag and load into the truck. Today, Monday 13th again I have noticed the full refuse bag is placed outside the yardand not in the bin. We have seagulls and wild birds daily in the area and this could be a hazard to them as well
Greg - 13-Jul-20 @ 9:18 AM
through all of this though we still don't want them to possibly get evicted or more letters from the landlord as it may cause further issues or make them intentionally try to cause noise as we are the only property connected to theirs . The stomping/banging is so loud it actually shakes our floor, walls, ceiling, windows and even our sofa when we are sitting. It's had such a bad effect on all of our lives going from a home we loved to one that we hate and makes us anxious as soon as we come home. It's also a housing association property so we can not physically afford to move out (we both work full time), have joined home swapper sites for the last year (which nobody wants to swap to a 2 bedroom flat in our area - for work and our kids schools) and joined the housing association's internal transfer list (which we've been told by the housing association we'd be lucky to offered a place within the next 20 years!!!). We feel trapped and miserable with no idea what to do next, ANY advice is really appreciated.
Jab66 - 8-Jul-20 @ 6:53 PM
through all of this though we still don't want them to possibly get evicted or more letters from the landlord as it may cause further issues or make them intentionally try to cause noise as we are the only property connected to theirs . The stomping/banging is so loud it actually shakes our floor, walls, ceiling, windows and even our sofa when we are sitting. It's had such a bad effect on all of our lives going from a home we loved to one that we hate and makes us anxious as soon as we come home. It's also a housing association property so we can not physically afford to move out (we both work full time), have joined home swapper sites for the last year (which nobody wants to swap to a 2 bedroom flat in our area - for work and our kids schools) and joined the housing association's internal transfer list (which we've been told by the housing association we'd be lucky to offered a place within the next 20 years!!!). We feel trapped and miserable with no idea what to do next, ANY advice is really appreciated.
Jab66 - 8-Jul-20 @ 6:49 PM
We live in what was (untill September last year) a lovely, quiet, family flat, however we now have an older dad and 2 middle aged (and very VERY heavy footed) builders move in above us. I knocked on the door and introduced myself politely roughly 2 months after they moved in. I explained the walls and floors were very thin and asked if they could be a bit more mindful with their stomping, slamming doors and DIY at irregular hours as it was waking up my young kids to which they said there wasn't much they could do as they have to walk around and had already laid a new carpet (which I believe is the problem as the old neighbors carpet stopped EVERY bit of noise). They agreed to install more underlay to see if that helped which I thanked them profusely for. If they did do that, it did NOT help in the slightest. They then bought new bass heavy sub speakers, attached them to their walls and started to play loud drum n bass every day from lunch untill after dinner - not fun when having to work from home and 2 young kids at bedtime. After another month of this, I contacted the landlord who could hear the music through requested recordings and rang them to say keep it down and sent a warning letter (which thankfully stopped the music!). The landlords also asked me to try and record stomping and banging which proved impossible on the app they provided me with (30 second noise recording phone app) as it always took too long to open and record, almost like the neighbors knew this and were doing it on purpose. So the landlords asked me to call the council and ask for recording equipment to be set up in my home. We didn't want to do this as we don't want our neighbors kicked out of they're genuinely trying to keep it down so we wrote the neighbors a note to say it was having a huge effect on us and to just remind them about the noise aswell as my phone number if they wanted to talk about it or of we were too noisy. To which they called us and asked us to let them know when it was noisy via text and they'll sort it - Great! Hoped this would be an end to it. A month later I text them for the first time when it sounded like men were wrestling above our living room and were going to come through the floor, to which they lied and said nobody was home and we must be mistaken (their window was wide open with loud voices/laughter inside and a pile of shoes outside their door). Same thing happened a week later when we text again (lots of noise, they text saying no-one in). It has gotten to the point where we no longer feel comfortable talking to them (few incidents of catching them using our furniture on a shared terrace and them drunk calling the buildings door bells with very inappropriate language at midnight) as it seems any interaction starts getting heated and causes more bad blood - through all of this though we still don't want them to possibly get evicted or more letters from the landlord as it may cause further issues or make them int
Jab66 - 8-Jul-20 @ 6:42 PM
Hi, I live in Eastbourne in a Victorian conversion block of flats. There is an over flow pipe that has been redirected so that if there is an issue with over flow from a toilet cistern it now cascades onto the side of my flat and over my court yard (I live in a lower ground flat). This is running directly over a ventilation shaft and is now causing damp in my flat it’s normally an easy fix but the resident to whom the pipe belongs to is an alcoholic and a recluse that refuses to respond to notes, knocking or emails. Is there anything I can do legally please ? The damp will make me very sick and I can not afford to take time off work.
Lol - 3-Jul-20 @ 6:16 AM
My neighbors smoking weed every day and night causes me breathing problems coughing all day and night chest pain eyes burning throat burning they are making me ill. I am so sick. I can't go on living like this.
Jimmy - 26-Jun-20 @ 3:54 PM
Can I do anything about my neighbour's nightly barbecues that I would class as a nuisance?I live (owner-occupier) on the first floor with a railed (not solid walled or floored) balcony, and the people in the flat (rented) directly beneath mine, ground floor with a patio, have barbecued almost every night since May Bank Holiday.They use an old second-hand gas-fired barbecue (bought off eBay) so thankfully no charcoal smoke but I get the gas fumes and stench of charred meat in my flat every evening that lingers the next morning.I've let them know, in a non-confrontational way that it's very unpleasant and they moved the barbecue a few feet away from their patio which makes no difference to fumes or stench but there is no sign of them resisting the lure of charred meat every evening in the interests of neighbourly cooperation.
MAH - 24-Jun-20 @ 12:22 PM
Hello, we currently do not know who is living next door, however their front lawn is not being cut, causing problems with entering our cars, also in their rear garden they have invasive japanese knotweed, which has spread to our garden. We have repeatedly tried to contact them regarding this as we have a plan in place which could actually help treat their knotweed. As you know allowing spreading knotweed to neighbours is illegal, and we would like to make contact with our neighbours or get some advice on what to do about this. Thankyou.
maryanne - 13-Jun-20 @ 12:50 PM
My neighbours regularly have garden parties with a lot of alcohol and loud music, shouting and screaming until 5am / 6am. Recently its every weekend including Sunday nights. I work and travel to work which involves me waking up at 5am. I hardly get any sleep. This is really effecting me mentally and physically as I'm constantly tired and drained. The noise is very loud. I don't want to create tension therefore am reluctant to go over to have a chat. Is there anything that could be done?
Peace - 13-Jun-20 @ 1:00 AM
I live on one of the Persimmon developments in London. My neighbour parks his 2 vehicles in a cul de sac where it should be left empty as people can turn their vehicles around. His dedicated parking space is somewhere else and if asked he says that his car is too expensive to park anywhere else. He throws a tantrum and threatens anyone who parks in his space. He is holding on to 3 parking spaces when everyone else has just the one. I dont know if he is even allowed to park his business vehicle in the development either. Persimmon are no help. Is there someone I can turn to?
Azlan - 3-Jun-20 @ 3:44 PM
I have lived in my two bedroom flat for over five years. It is situated in a relatively nice part of Gosport.However since November 2019 we have had the misfortune to have to endure some new and" very noisy" neighbour's,who in theory' shouldn't have been a problem for me, as they live on the floor directly below me. However' since moving in, they have caused no end of noise,"from shouting,to playing incredibly loud music,to having they're TV turned up so loud,that you can hear what they are watching! They also invite people round and have loud karaoke sing song's,with shouting and what can only be described as a small child shouting at the top of his Voice! Don't get me wrong,I'm all for People having fun, but these people take noise to a whole New level! They literally just don't seem to care about any of the other Tennants in the block. In addition to this,I am 99.9% certain that they are smoking and possibly dealing in the illegal use of canibis,or something similar. The smell is unbearable,and often wofts onto my property. I actually caught one of the neighbors from this property smoking it one day,after being so thoroughly fed up with my lounge smelling like a drug den. I told her that I was well aware of what they were doing,and that if she didn't stop,I'd call the police.However',things haven't improved. The awful thing about it is,is that she has small children and a baby on the way! Goodness' know what a prefound effect this sort of existence must be having on them. Things have gotten so bad now,that I believe my own health has become compromised,as there are many occasions where I feel very Sick and dizzy. Whether this is related to inhaling the cannibas I don't know! I have been in touch with the landlord,only to be told to keep reporting it to the police, In the hope that they will eventually build a case against them! But in the meantime,I have to live in this awful environment. I'm not sure if this is something the environmental health can assist me with. But I'm at my Witt's end?
Jellybean - 20-May-20 @ 12:21 AM
Hi, the house next door to me is rented out and the current tenant has been in a couple of years. From experience i know she is unapproachable and never answers the door to anyone and keeps the curtains closed. She has 2 small dogs which used to be in the back yard all day barking away but recently she started keeping them in doors (never letting them out, or taking them for walks). A couple if weeks ago i started to notice a foul sewage smell whenever i was in the garden (we share a fence) and now the weather is getting warmer the smell is getting worse and the flies are starting, i cant even hang my washing out as the smell sticks to it. I decided to have a peek over the fence and discovered why she no longer lets the dogs out, her back garden is full of rubbish and the drain is blocked and overflowing leaving stagnant water pooled around and what i can only assume is rotten food remnants from when shes washing up. Also she never puts her bins out and if the dogs never go out where are they doing their business and where is she putting it? I can only imagine the state of the house inside (and she has 2 kids who we never see either) Is this a local council matter? Social Services? RSPCA?
Rob - 16-May-20 @ 6:53 PM
We moved here almost 1 1/2 years ago and the neighbours don't like us because we don't want to get involved in their kind of life.We just want to live a nice quiet life together and be left alone.We have 2 nice neighbours here which we do not bother with hardly ever.There has been quite a lot of money spent to repair and fix up this house properly and cut down the rotten trees and try to make it look like a house.We are seniors and don't appreciate people coming onto our property and damaging things or waking us up early hours of the morning.This is being bullied in every possible way and we are demanding they pay for this damage they have caused.We thought this was a nice quiet street to move into but found out differently.People do not follow the rules either while this Covid-19 Pandemic is ongoing and making it last longer and going to spread it too.We can't afford to move again and my Mom has put a lot of money into this house and we both like it.We just want to be left alone and let us enjoy our life.
Friendly One - 12-May-20 @ 11:54 PM
Carers throw gloves empty coffee.cups cigarette but when they park nr my front it's a carpark for residents
Dee - 11-May-20 @ 5:55 PM
Hi my upstairs neighbours are really noisy, they have a young child who runs and jumps from 8 am through to 8/9pm sometimes later, then the parents start with movies and don't go to bed to 1 am and usually wake me banging around, I'm at my wicks end, I've spoken to them with no use and believe that the council won't act as its a child, but there must be limits even then?
Carlos - 10-May-20 @ 6:29 PM
My neighbours are stinking dirty iv had environmental health out loads of time and they send letters but neighbours ignore the letters I have dirty waste water coming in my property from neighbours side rats everywhere and environmental health are doing nothing iv been complaining for 14yrs
Swan - 28-Apr-20 @ 10:06 AM
We have had ongoing problems with rats since moving in our property 4 years ago the council came out & got rid of them but said our neighbours where our main problem as they are constantly putting food out for animals ! We had an extension built on our house just before Xmas & a couple of months ago took our floor boards up as we where getting alot of flies in the house there where 5 dead rats under the floor two or three which had only recently died rentokil came out & again looked round next doors & said they needed reporting to environmental health we’ve spoke to our neighbours over the issue & there not interested they are still putting food out & little tubs over water all around there garden Even though they have said there selves that they have had Flies in there house & seen rats in there garden ! We’ve recently taken the floor boards up again & now looks like we could have mice this is very frustrating as where waiting to have a new floor put down but don’t want to incase anything else dies under there we have a 3 year old & me & my eldest son suffer with asthma , if there’s anyone that could help at all or give any advice we would much appreciate it thanks .
Neets - 21-Apr-20 @ 11:48 AM
We have had ongoing problems with rats since moving in our property 4 years ago the council came out & got rid of them but said our neighbours where our main problem as they are constantly putting food out for animals ! We had an extension built on our house just before Xmas & a couple of months ago took our floor boards up as we where getting alot of flies in the house there where 5 dead rats under the floor two or three which had only recently died rentokil came out & again looked round next doors & said they needed reporting to environmental health we’ve spoke to our neighbours over the issue & there not interested they are still putting food out & little tubs over water all around there garden Even though they have said there selves that they have had Flies in there house & seen rats in there garden ! We’ve recently taken the floor boards up again & now looks like we could have mice this is very frustrating as where waiting to have a new floor put down but don’t want to incase anything else dies under there we have a 3 year old & me & my eldest son suffer with asthma , if there’s anyone that could help at all or give any advice we would much appreciate it thanks .
Neets - 21-Apr-20 @ 11:44 AM
We have had ongoing problems with rats since moving in our property 4 years ago the council came out & got rid of them but said our neighbours where our main problem as they are constantly putting food out for animals ! We had an extension built on our house just before Xmas & a couple of months ago took our floor boards up as we where getting alot of flies in the house there where 5 dead rats under the floor two or three which had only recently died rentokil came out & again looked round next doors & said they needed reporting to environmental health we’ve spoke to our neighbours over the issue & there not interested they are still putting food out & little tubs over water all around there garden Even though they have said there selves that they have had Flies in there house & seen rats in there garden ! We’ve recently taken the floor boards up again & now looks like we could have mice this is very frustrating as where waiting to have a new floor put down but don’t want to incase anything else dies under there we have a 3 year old & me & my eldest son suffer with asthma , if there’s anyone that could help at all or give any advice we would much appreciate it thanks .
Neets - 21-Apr-20 @ 11:39 AM
I have been experiencing a ongoing issue regarding my neighbour in terms of littering in my back garden we have used medicated solutions to solve this but things have worsen. We have gathered substantial evidence against them and continue to do so recently even the kids have been at it and caught on CCTV What should my next steps be ? Regards Kam
K - 20-Apr-20 @ 4:22 PM
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