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When you Should Contact your Local Environmental Health Department

By: Jeff Durham - Updated: 22 Nov 2020 | comments*Discuss
Air Quality Environmental Health

If you have already read a number of articles contained on this website, you will have begun to realise that your local authority’s environmental health department covers a vast remit and they often your first port of call if you are experiencing problems with your neighbours or within the community as a whole.

It can be far quicker to obtain a resolution if you contact your environmental health department first as opposed to calling the police when dealing with many neighbourhood issues. In fact, in most instances, even if you call the police, they might refer you back to the environmental health department first. Here are the many issues that the environmental health department would deal with:

Air Quality

If your enjoyment of your own property is being affected by a Neighbour’s Bonfire or barbecue or if an industrial chimney is causing a problem.

Contaminated Land

Where you suspect that chemicals or associated materials have polluted either a water supply or have contaminated land.

Dangerous Dogs

If you have a problem with a Dangerous Or Nuisance Dog in your area or you have been attacked or been threatened by an attack from a dog. You’d also contact the department if you're concerned about persistent dog fouling outside your house or on local parks.

Food Standards

If you are concerned about the hygiene of a particular business which is manufacturing and/or selling food or drink to the public, or you have suffered a health problem as a result of eating suspected contaminated food.

Noise Levels

If you are suffering from the effects of Excessive Noise as the result of a neighbour’s party, loud music, a nearby factory or some other kind of business which is generating excessive noise or if you have an Incessantly Barking Dog in the neighbourhood.

Pest Control

If your own home or a nearby property has been plagued by pests which could be anything from a wasps’ nest to rodent control.


If flytipping has occurred on your street or if you suspect a neighbour to be guilty of flytipping elsewhere.

Graffiti and Flyposting

If graffiti or flyposting is happening in your area, your environmental health department will also deal with this.


If a neighbour is guilty of not disposing of their household waste correctly, or if you are experiencing a lot of litter on your property or street as the result of a business nearby.

Of course, in many of these instances, the problem can often be resolved by speaking to the relevant neighbour or nearby business first. However, if you’re unable to obtain a satisfactory resolution to a particular problem from the person(s) involved, or you don’t know who might be responsible for causing the problem, then all of the above fall under the jurisdiction of your local authority’s environmental health department. They have the powers and the weight of the law behind them to begin an investigation and to enforce a resolution, be that through the courts, if necessary.

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My neighbors are filthy, you can smell their home in the summer time. Their dog is a menace, barking non stop because it's so bored, their cat is sick and cries when it pees, and that breaks my heart. They have a bird which never sees any light or gets fresh air which is inhumane. RSPCA won't rescue them. Their rubbish in both front and back yards attracts rats which my dog chases and kills leaving carcases in my yard. I have asked them to please start looking after themselves. They are mentally ill and need help but nobody will do anything. They are ex service persons and very high up in the church which makes it impossible for me to complain and get results. This is the world we live in unfortunately.
Jo - 22-Nov-20 @ 9:37 AM
Hi I’m trying to get a load of help for my neighbour as he has no heating ??? When British Gas took out his condemned fire they left o hole in the fire place and that is how he has lived for yrs , please please I need help to sort out my neighbours house
MrB - 19-Nov-20 @ 3:48 PM
Kindly help me with my neighbor who is making sofas. This this matching that makes big noise and horrible spray that mekes me not to breath. I can't make washing I can't do my washing because of the dust from them. Please help me where to complain. R
Fats - 16-Nov-20 @ 1:37 PM
I have a problem to report about a tenant and her daughter they are known to Radiation housing they are dirty there house is a tip that s fine if they want to live like that but are known to have old furniture at the side of there house people that live there have seen rats running from side of the house neighbours are wondering if the rats are living in the furniture radian have already asked her to get it moved several times but she hasn’t done it the house is a tip I think she and her daughter just don’t look after the property there is dirt and dirt but this is worse than that the person lives in Oak Road Pilands Estate Bursledon Southampton her name is Michele Kelly I think her house number is either 43 or 41 the road is Oak road and people don’t like her there sorry to do this but it needed doing. Yours sincerely, Hazel Knight
Haze - 14-Nov-20 @ 5:10 PM
I live in a semi detached house my neighbour not attached has a fire in their house and the fumes are coming into our house. What can I do to stop this from happening.
Sunny - 7-Nov-20 @ 4:17 PM
Hi , My neighbours moved in a month ago since then he is keeping a bag with rubbish in front of his yard and today he added a second one . The yard is very small very near to the street Main Street and my home. The houses arefacing the main road for God sake .What is wrong with some people ?! When you stay with the rubbish thrown in front of the main door the nasty people will throw even more rubbish at you . I am tired to clean up .from the street . What can be done about my neighbours?
Carmen - 21-Oct-20 @ 12:18 PM
There are homes going up down from our house and they let their trash blow all over the place. The ditch, fields and tree lines are full of trash. We have lived here 15 years and have always picked up litter on the road to to keep our neighborhood clean.The builder Enloes Custom Building will not do anything.They have been contacted but ignore our complaints. The whole neighborhood is not happy with them letting their trash blow everywhere. They have nothing on site to throw their trash in.
Barb - 18-Oct-20 @ 11:24 PM
Hi, I need some advise. My neighbour have couple of dogs and cats in the house. There is a lot of barking during the day which is not only disturbing but also makes me think of their welfare. I need advise on how and who I can contact to take a look into this.
Kitty - 15-Oct-20 @ 3:02 PM
We are experiencing an ongoing odour air pollution nuisance that is caused by a household that is filled with nothing but low IQ brain-dead individuals who occupy Flat 9 Firth House, Turin Street, Bethnal Green. Flat 9 Firth House is causing unreasonable levels and very long durations of washing powder and washing detergent odour nuisance by hanging their dryer vent hose outside their flat kitchen window for abnormally long periods of time which is making it impossible for me to open my bedroom window to let clean fresh air in to my bedroom. Other rooms that are also affected by this problem are the bathroom, toilet, and kitchen. For example, on the 22nd of September 2020 and Flat 9 Firth House has a dryer vent hose outside the window for the entire day from around 10:00am till 9:40pm (which is 11 hours and 40 minutes). I tried numerous times to open my bedroom window, bathroom window, and toilet window between the hours of 11:00am till 9.30pm and had to close my bedroom window, bathroom window and toilet window straight away otherwise my entire bedroom, bathroom, and toilet would of smelled of washing powder and washing detergent. Even when entering or existing the entrance to the apartment block I am forced to breath in washing powder and washing detergent odour as the neighbour’s dryer vent hose is hanging outside their flat kitchen window which is also not far from the entrance to the block (about 10 meters away). And as you may already know washing power and washing detergent contains very harmful chemicals and can cause serious health issues if a person is continually inhaling these chemicals. On the 24th of September 2020, 27th of September, and 3 of October exactly the same problem. The neighbour has their dryer vent hose hanging outside of their flat kitchen window for an abnormally long period of time causing a washing powder and washing detergent odour air pollution nuisance and making it impossible for me to open my bedroom window, bathroom window, and toilet window. I have recently contacted the Environmental Heath Department (which most likely won't do anything as I have heard they are useless). But if the Environmental Health Department do not do anything, or the neighbour continues being a nuisance, I will have to retaliate against the neighbour and cause them an extreme level of stress.
TheOne - 3-Oct-20 @ 12:58 PM
CAL09 you must live on the same street as me! Drug dealing, constant noise, fly tipping on the pavement as well as outside our house. Dog in a cage that barks all day and all night. Buying up other houses, turning them into cannabis farms. No understanding that there is a local refuse site not so far away even though they own cars. No action from environmental health or police. We have given up and now want to move but can't sell our house due to the points listed above. BOMBO it's very easy to accuse someone of racism, does that mean we just have to put up with this crap?Are you psychic? Do you have special powers to see the colour of our skin? I did the same as CAL09 and unsurprisingly we had a visit from the council. Unfortunately sometimes the word 'racist gives some people a card to do whatever they like. You automatically assume that CAL09 is white, just like you'll assume that i am because we have to be don't we? There is no way that any Jamaican family would stand for this, so are they racist too? Should we just put up with this then? We have nowhere to turn as the council's fear of being racist just plays into it. It's perfectly fine for groups of men to gather honking and spitting it up on the pavement, revving the engines of their cars, beeping their horns, selling drugs, that's fine. We don't get a say, clearly. Because we keep our house in the way it's supposed to be kept. Are we just supposed to dump rubbish in our gardens and just join in or give up? You try living near this sort of noise and nuisance. Playing the race card is just a cop out for laziness and inconsiderate crap. Everyone should be able to enjoy their homes without the encroachment of other people, you shouldn't have to wear earplugs to drown out the racket and you shouldn't feel embarrassed when your family visit because they don't have piles of fly tipped rubbish all over their own street and you do. This encourages racist feelings because it is rife in certain areas, maybe yo just don't notice BOMBO because you live like that? With complete disregard for other people? You're definitely an inverted racist. If you are a tw*t you are just a tw*t! Regardless of the colour of your skin. Trash is trash and trash comes in many colours.
Sicktodeath - 30-Sep-20 @ 1:04 PM
My neighbour is hording rubbish in his flat and my local council will do nothing about it can anyone help
Paichebookend - 29-Sep-20 @ 1:08 PM
Cal09 is a racist, thank you very much. And lmao, a white person playing the victim card. Priceless.
Bombo - 23-Sep-20 @ 4:47 PM
My neighbour has a wood garageshe has put in an old mattress lots of all furniture and other rubbish it’s been there for the last 15 years there is rats there now one of the windows has no glass on it my cat keeps going in and out of the garage bringing out baby rats I’m concerned that the mattress being so old and wet and damp and smellyis toxic to my cat? Please advise me what to do. Lily
Shadow - 22-Sep-20 @ 2:40 PM
I have been living next door to a woman since 2009. For the past 5 years she has been living elsewhere & left her property vacant. The property shares a fence with a council park & vandals from the park have smashed the fence & broken in by smashing windows. They have trashed all her furniture & left all kinds of rubbish including hypodermic syringes & needles, poo & urine. The house is full of rats, mice, cockroaches & I've even had snakes come into my place. All her letters pile up out the front so I collect them for her in attempt to look like the house is occupied to deter vandals. I have contacted her many times & she says she will be moving back next week & fix everything but she never does. I've reported this to council & police many times as it attracts vandals, pest infestations& I fear for my health & Safety. The police say it is a council matter & the council say it is a police matter. I have fixed the fence as best as I could, I have boarded up all her windows & doors in an attempt to stop drug addicts squatting there so I can feel a bit safer. Please help me resolve this matter.
Scared - 22-Sep-20 @ 9:32 AM
I have been in my home for 4 years and I have had constant grief off my next door neighbor he’s only ever cut his garden down once and that was when I was here for about a year then never been touched since so his garden is really over grown I can’t access my back gate to bring in and take bins out(have to leave my bins outside my front door on public foot path) and he haven’t been livin in his home coming up four months now (does come back and go back out again now and again) but what I can see through this kitchen window when looking into my garden is just filth in his kitchen rubbish everywhere dirty pots not been touched full of flies but not only that since this I have been having mice in my walls I can hear them most of the time and tonight I have seen one run over my living room floor ?? I have a 4 year old son aswell who would I need to speak to regards to this as it needs to be sorted asap. Thanks
To many years now - 20-Sep-20 @ 8:54 PM
We live in close the people at number 9 towpath close Loughborough le11 have rubbish in back garden/ drive and in front garden it’s been for months and now we have rats coming from it. My brother who lives next door as to put up with this he is to afraid to say anything to them. ( not very nice people) so can you help. I’ve already contacted pa housing who lets the property but have no results. Many thanks mr R Paget,
Skip - 19-Sep-20 @ 11:42 AM
My neighbours are selfish, inconsiderate third-world trash. They don’t seem to work but one of them has a Range Rover which she parks in my front garden, while her son parks in their parking space adjacent to their own front garden, effectively leaving me with nowhere to park. Their garden fences collapsed (I replaced the party fence without any contribution or thanks) Their garden is used as a giant dustbin and I am certain I have seen creatures amongst the rubbish. They also leave their numerous bins scattered across the Culdesac. I complained to the council about this but they appear to have ignored my complaint even though their own website clearly instructs people to return their bins to their property. I recently started playing music louder than normal as I just thought I would give them a taste of their own selfish medicine, and lo and behold I received a letter from the council saying I am under investigation for noise nuisance! You couldn’t make it up. I have an English surname and they don’t which I’m sure is the reason they have received such efficient service from our council whilst I am being ignored.
Cal09 - 5-Sep-20 @ 4:49 PM
Hi I take my puppy on a walk and he often does his business on the grass near a block of flats (public grass) I proceed to pick it up with eco-friendly poop bags. Today I went to place it in a large silver bin places on the public footpath (one of four and the only one that didn’t have a recycling sticker on it) and someone from the block of flats Proceeded to shout abuse at me telling me not to put it In there as they get fined. I have the same bins outside my flats and yet I have never had this issue ? Is this person just a little big for his boots and trying to ‘police the bins’or am I in the wrong?
GG - 24-Aug-20 @ 9:11 PM
Neighbour has dogs . Washes the poo n her 4 yr old potty poo out with hose daily down street passes my house (now have 2 ill cats)
Gillybee - 22-Aug-20 @ 10:52 PM
Opposite us communualbins which is behind my wall in my back garden. First the smell coming from the bins means we cant sit in our own Garden as the smell makes us feel sick, we sat in our Conservatory today with the window open and again the smell meant we had to close the window. I have 2 Kids who normally stay in the garden for most of the day but they don’t want to go outside anymore saying the smell is to bad. Secondly we are getting rubbish thrown over our wall exactly where the bins are so it looks like people are throwing rubbish into the bin and missing which means it comes in our garden. One of my kids is nearly 2 and we are also scared of him picking up the waste in case it is something sharp or worse
Brittany - 2-Aug-20 @ 3:22 PM
Lived in my house for 6 years now, and in that time our nwighboyr has left his garden untouched. His bramble are about 8 feet high come over our fence and push our panels through. No matter how much we try to keep on topic our garden there is just no point. Any advice?
Sophie - 31-Jul-20 @ 9:26 AM
I have just bought a new build home, linked to my lounge and kitchen is next doors garage which goes across my bedroom and my daughters, the neighbours have made a room in the garage with music, gym equipment and a dart board and a football that hits my walls so hard that I’ve had glasses smash in the cupboard, my Tv move and shakes it’s a joke. This happens from 6am to some nights midnight. I’ve been round and been nice and I got a ...tough ?? Charming. My kids are waking up, I can’t sleep and it’s a constant banging noise. Any ideas what I can do? Because I have seriously had enough
Ems - 28-Jul-20 @ 8:26 PM
I don't normally make a fuss but our next door neighbour has seven dogs and today saw dog waste in a bags on the road next to her van where she parks right at the side of our front garden. Also her front lawn is overgrown and weeds are coming nearer our garden.Can someone official remind her get rid of her dog waste properly and to have someone cut her lawn.
Myname - 27-Jul-20 @ 6:42 PM
Next to my garden is a driveway through to a horses field which used to be well kept but now it is very overgrown with weeds and brambles which are growing over my 6ft fence. There is also mice and rats in there which I've often seen running backward and forward to it. People are even dumping their garden rubbish in there and it looks a state. Who do I get in touch with to have a look at the area and to hopefully make the owners cut it all down - Thanks
Budgirl - 15-Jul-20 @ 9:50 PM
Please don’t give the ppl I’m worried ova my name or details. My neighbour house is letting out terrible horrendous smells. Like it’s mouldy. Dirty do urine and dog Poo. They Dnt seam to be taking 1 dog outside and he does it all Toilet needs indoors. Saw the girl dog have she looked pregnantbut it’s in bad way. Owners are simple and don’t understands how to look after a dog Never mind pups. So have 2 dogs in flat. Girl dog looks preg and boy dog never does out house. And I hear it’s damaging all the flat.They don’t seam bother scared these animals at risk of health damaged and under fed 102 sr Mary’s view munsborough. Risk to 2 animals and their pup. Only want pup to make money
Worried - 15-Jul-20 @ 9:19 PM
Our neighbours at 11 Farmdale Court,Flatbush have been leaving dirt refuse outside the gate and cats have been ripping at the bagsLast week Tuesday 7th June at 7:15am we had this incident which I helped the driver of the refuse truck to pick up the torn bag and load into the truck. Today, Monday 13th again I have noticed the full refuse bag is placed outside the yardand not in the bin. We have seagulls and wild birds daily in the area and this could be a hazard to them as well
Greg - 13-Jul-20 @ 9:18 AM
through all of this though we still don't want them to possibly get evicted or more letters from the landlord as it may cause further issues or make them intentionally try to cause noise as we are the only property connected to theirs . The stomping/banging is so loud it actually shakes our floor, walls, ceiling, windows and even our sofa when we are sitting. It's had such a bad effect on all of our lives going from a home we loved to one that we hate and makes us anxious as soon as we come home. It's also a housing association property so we can not physically afford to move out (we both work full time), have joined home swapper sites for the last year (which nobody wants to swap to a 2 bedroom flat in our area - for work and our kids schools) and joined the housing association's internal transfer list (which we've been told by the housing association we'd be lucky to offered a place within the next 20 years!!!). We feel trapped and miserable with no idea what to do next, ANY advice is really appreciated.
Jab66 - 8-Jul-20 @ 6:53 PM
through all of this though we still don't want them to possibly get evicted or more letters from the landlord as it may cause further issues or make them intentionally try to cause noise as we are the only property connected to theirs . The stomping/banging is so loud it actually shakes our floor, walls, ceiling, windows and even our sofa when we are sitting. It's had such a bad effect on all of our lives going from a home we loved to one that we hate and makes us anxious as soon as we come home. It's also a housing association property so we can not physically afford to move out (we both work full time), have joined home swapper sites for the last year (which nobody wants to swap to a 2 bedroom flat in our area - for work and our kids schools) and joined the housing association's internal transfer list (which we've been told by the housing association we'd be lucky to offered a place within the next 20 years!!!). We feel trapped and miserable with no idea what to do next, ANY advice is really appreciated.
Jab66 - 8-Jul-20 @ 6:49 PM
We live in what was (untill September last year) a lovely, quiet, family flat, however we now have an older dad and 2 middle aged (and very VERY heavy footed) builders move in above us. I knocked on the door and introduced myself politely roughly 2 months after they moved in. I explained the walls and floors were very thin and asked if they could be a bit more mindful with their stomping, slamming doors and DIY at irregular hours as it was waking up my young kids to which they said there wasn't much they could do as they have to walk around and had already laid a new carpet (which I believe is the problem as the old neighbors carpet stopped EVERY bit of noise). They agreed to install more underlay to see if that helped which I thanked them profusely for. If they did do that, it did NOT help in the slightest. They then bought new bass heavy sub speakers, attached them to their walls and started to play loud drum n bass every day from lunch untill after dinner - not fun when having to work from home and 2 young kids at bedtime. After another month of this, I contacted the landlord who could hear the music through requested recordings and rang them to say keep it down and sent a warning letter (which thankfully stopped the music!). The landlords also asked me to try and record stomping and banging which proved impossible on the app they provided me with (30 second noise recording phone app) as it always took too long to open and record, almost like the neighbors knew this and were doing it on purpose. So the landlords asked me to call the council and ask for recording equipment to be set up in my home. We didn't want to do this as we don't want our neighbors kicked out of they're genuinely trying to keep it down so we wrote the neighbors a note to say it was having a huge effect on us and to just remind them about the noise aswell as my phone number if they wanted to talk about it or of we were too noisy. To which they called us and asked us to let them know when it was noisy via text and they'll sort it - Great! Hoped this would be an end to it. A month later I text them for the first time when it sounded like men were wrestling above our living room and were going to come through the floor, to which they lied and said nobody was home and we must be mistaken (their window was wide open with loud voices/laughter inside and a pile of shoes outside their door). Same thing happened a week later when we text again (lots of noise, they text saying no-one in). It has gotten to the point where we no longer feel comfortable talking to them (few incidents of catching them using our furniture on a shared terrace and them drunk calling the buildings door bells with very inappropriate language at midnight) as it seems any interaction starts getting heated and causes more bad blood - through all of this though we still don't want them to possibly get evicted or more letters from the landlord as it may cause further issues or make them int
Jab66 - 8-Jul-20 @ 6:42 PM
Hi, I live in Eastbourne in a Victorian conversion block of flats. There is an over flow pipe that has been redirected so that if there is an issue with over flow from a toilet cistern it now cascades onto the side of my flat and over my court yard (I live in a lower ground flat). This is running directly over a ventilation shaft and is now causing damp in my flat it’s normally an easy fix but the resident to whom the pipe belongs to is an alcoholic and a recluse that refuses to respond to notes, knocking or emails. Is there anything I can do legally please ? The damp will make me very sick and I can not afford to take time off work.
Lol - 3-Jul-20 @ 6:16 AM
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