Home > Who to Contact > When you Should Contact your Local Environmental Health Department

When you Should Contact your Local Environmental Health Department

By: Jeff Durham - Updated: 17 Aug 2019 | comments*Discuss
Air Quality Environmental Health

If you have already read a number of articles contained on this website, you will have begun to realise that your local authority’s environmental health department covers a vast remit and they often your first port of call if you are experiencing problems with your neighbours or within the community as a whole.

It can be far quicker to obtain a resolution if you contact your environmental health department first as opposed to calling the police when dealing with many neighbourhood issues. In fact, in most instances, even if you call the police, they might refer you back to the environmental health department first. Here are the many issues that the environmental health department would deal with:

Air Quality

If your enjoyment of your own property is being affected by a Neighbour’s Bonfire or barbecue or if an industrial chimney is causing a problem.

Contaminated Land

Where you suspect that chemicals or associated materials have polluted either a water supply or have contaminated land.

Dangerous Dogs

If you have a problem with a Dangerous Or Nuisance Dog in your area or you have been attacked or been threatened by an attack from a dog. You’d also contact the department if you're concerned about persistent dog fouling outside your house or on local parks.

Food Standards

If you are concerned about the hygiene of a particular business which is manufacturing and/or selling food or drink to the public, or you have suffered a health problem as a result of eating suspected contaminated food.

Noise Levels

If you are suffering from the effects of Excessive Noise as the result of a neighbour’s party, loud music, a nearby factory or some other kind of business which is generating excessive noise or if you have an Incessantly Barking Dog in the neighbourhood.

Pest Control

If your own home or a nearby property has been plagued by pests which could be anything from a wasps’ nest to rodent control.


If flytipping has occurred on your street or if you suspect a neighbour to be guilty of flytipping elsewhere.

Graffiti and Flyposting

If graffiti or flyposting is happening in your area, your environmental health department will also deal with this.


If a neighbour is guilty of not disposing of their household waste correctly, or if you are experiencing a lot of litter on your property or street as the result of a business nearby.

Of course, in many of these instances, the problem can often be resolved by speaking to the relevant neighbour or nearby business first. However, if you’re unable to obtain a satisfactory resolution to a particular problem from the person(s) involved, or you don’t know who might be responsible for causing the problem, then all of the above fall under the jurisdiction of your local authority’s environmental health department. They have the powers and the weight of the law behind them to begin an investigation and to enforce a resolution, be that through the courts, if necessary.

What to Read Next...

Dealing With Infestation.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
What can I do? I have new neighbours and they cook vast pots of very disturbing smelling food outsideon portable gas stoves. This is bad enough and has ruined my outside time, but they also tip all the cooking liquids into the garden..the flies are getting really bad...maggot ridden bins in the alley. What can I do?
Rose - 17-Aug-19 @ 1:45 PM
On one side of my house the neighbour has 10 kids and the scream from 9am until 11pm everyday. The other side has a huge angry dog that barks so loud it's incredible everyday. Its relentless and its destroying my life. I just want peace.
Davey - 16-Aug-19 @ 9:16 PM
Could anyone tell me what is the legal distance next door neighbours wastebins should be away from my windows and doors
chrissi - 16-Aug-19 @ 7:35 PM
Our neighbour every week puts her rubbish infront of our drive way blocking one of our cars to not be able to enter or exit the property. Is this legal? We moved her rubbish infront of her house and she instantly moved it back infront of our property again. Do we have a leg to stand on?
Ja - 16-Aug-19 @ 7:47 AM
My neighbor has had a skip directly outside our house for over 4 months. It is full and smells! It's in our parking space as she asked to use it for her skip. She says that she has asked the skip company to collect it but she is on a waiting list for collection I spoke to them today and they told me that there is no list and they usually collect within a couple of days. 5-7 absolutely max. We are now sick of the sight and smell of it. Is this worthy of reporting to environmental health?
RoberT - 13-Aug-19 @ 8:04 PM
I have a neighbour who plays his music really loud at night and weekdays.I have been round three times at about 4/5pm to ask him to turn it down. I think he has special neds or mental health issues needs as he doesn't seem to ever remember my name and is always stinking of beer.He is always apologetic and amicable but it never seems to stop.Two other neighbours have also been round dial to complain.I know we can do noise diaries etc but would it help to speak to his landlord first and deal with it in a more less enforcement way?
Mamma - 11-Aug-19 @ 10:42 AM
When the landlord who owns the property next door had some repairs done to his porch he left off the gutters and drainage pipe.Because of this excessive water is draining down the hill to myside of the shared drive.I have added extra channel run off drainage to cope with all the extra water however with the increasing of flash storms its unable to cope always.Can he be made to re-instate the guttering because i fear the flooding is undermining my house some small holes have appeared close to the house he refuses to accept there is a problem.
bigal - 6-Aug-19 @ 11:18 PM
My neighbor has loadsof rubbishbags in the front garden it looks discusttingat the from of the house before long there will be rats out there .and the back garden is no better what can I do about it..as it's a private house . I do not speak to the neighbor. But also cannot be healthy for use orthe kids .
Joan - 6-Aug-19 @ 8:45 PM
Hi, I have a neighbour that leaves out kitchen foil and plates/bowls of food. They do not own pets. This is now attracting pests and vermin. I reported to council and all they did was close the report, no comment and nothing done. What more can I do?
Lduk - 5-Aug-19 @ 8:22 PM
I have a neighbor that sell cakes out of her house. Me and a couple of the other neighbors were sick because of these cakes. I brought the concern to her attention and she just told us not to buy them. I don’t want other people to experience what I experienced. How do I proceed?
Chris - 4-Aug-19 @ 9:52 AM
My neighbours are constantly using drug substances this has been going on for years my local council is aware of all that's going on but they have got worse now they are constantly using it on the balcony outside my front door I have bad breathing issues and I am on medication for this I was also admitted to hospital in February of this year because of my health I am being looked after by my doctor in the borough high street and guys hospital I'm so stressed and since losing my husband just over a year ago I feel very vulnerable and even victimized by these people all the time
Nanny - 30-Jul-19 @ 8:17 AM
Ive got a really bad problem with the house over the back from me.the amount of stray cats and kittens is upsetting as theyre just breeding all time and iam getting all the cats and kittens in my garden.its upsetting to see and want to know if their is anything i could do to stop this.
Charl - 29-Jul-19 @ 1:11 PM
Neighbour does not take bins out plus fills mine and won't bring empty bins in just dumps rubbish without using empty bins
Blaw - 28-Jul-19 @ 4:46 PM
My neighbour refuses to take bin out or bring in wen empty plus fills my bin when bins empty just dumps rubbishoutside without putting in bin
George Bradford - 28-Jul-19 @ 4:43 PM
My family have been victims of harassment, treats & now violence after nine years of ASB due to our neighbours Drug & Alcohol addictions Barnet Homes have moved several addiction problem tenants into our dead end street since 2010 ( which was a lovely road to live in once ) The housing have never addressed any of the ASB that has come with it. Now my Lovely Wife has been violently attacked & robbed by two of these addiction problem tenants in front of our three year old daughter, & the housing body have done absolutely nothing to address any of this. They've only picked on my wife because I've never raisin to any of the ASB towards us. but the time is coming I've had enough now.... One of the addiction problem tenants has attacked three people in our street now & the housing have done nothing about her behaviour even though she has been taken to court for attacking my wife but she still goes out of her way to cause harassment on a daily basis. Only last night we were kept awake until 3am gone because of her behaviour & one of her drinking buddies. What has one got to do other than taking the law into ones own hands because nobody is helping me or my family, I feel so deliberately sorry for my Wife & our nearly four year old because they are having to witness all the ASB. We've had rotten meat put though our letterbox dog feces bags our front scratched up our car vandalized to over £1,000 pounds worth of damage. Our front mat thrown out the back windows water hose pipes put up though our opened windows. My mountain bike damaged tyres & mudguards, bullied by their family members. My Wife & I are at our wits end now, in not knowing what might happen to us or our home & Barnet Homes are not doing anything about it. Several other neighbours have raised the same concerns of harassment & racial abuse & nothing is being done to stop their behaviour.
Neil Reed - 26-Jul-19 @ 3:51 PM
Hi there, my neighbour has a wheely bin cleaning service and the cleaning is always intentionally carried out outside our house. There is always grass cuttings food waste left outside which then proceeds to blow into our property. The guy uses a jet wash also with cleaning products of which I do not know if chemicals are used which then spray all over my shrubs and car!! Is this legal?
Emm - 22-Jul-19 @ 10:57 AM
My neighbour garden at side of my house is full of bin bags full of rubbish the cats have put holes in them they don't recycle can I report to council the next thing will be rats
Joner - 12-Jul-19 @ 8:53 PM
Hi My neighbour has a pond which he is constantly over filling and it keeps leaking under the fence onto our patio area. We have spoken on several occasions and he doesnt see that its a problem as its only water and he is old so forgets!!! The water coming through stinks and leaves green sludge marks. Im basically at the end of my tether with him and i want to put a play area down for my grand daughter but cant do this because of this problem. Any help or advice would be fantastic. Thank you
vicsim - 9-Jul-19 @ 10:23 AM
I have a neighbour accrosed the road from me who keeps putting her rubbish sometimes two days before collection ,but she's placing it on my driveway ,I've had words with her but yet again I come home to boxes and litter left on my drive because bin men don't take this ,I've asked her not to and she NOS Ive cameras but she's still doing this ,I'm fed up with picking her litter up ,I've now got on film her doing this ,I don't want to fall out with her but I can't put up with this .
Sandy - 29-Jun-19 @ 11:58 AM
Hi My neighbours garden is covered in his dogs poo and he won’t clear it despite asking politely. It smells outiside in my garden, I've noticed an increased number of flies and the view from my spare room is disgusting! We’ve spoken about this and I’ve dropped a note in, to no avail. How should I proceed. Thanks Sarah
Sarah - 26-Jun-19 @ 5:45 PM
Hi. I have a problem with loads of rubbish and unsafty aisle gate by my house.Who is responsible to tidy up that land and gate repair?
Ewa - 21-Jun-19 @ 10:25 AM
I have a neighbor who constantly invites over 30 people per day in and out of her home, morning, noon, and night. They all take turns slamming and constantly banging on the apartment and exit doors like a bunch of animals in a zoo. Constant, constant, contant!!! Management refuses to handle the situation appropriately by removing the neighbor and her cohorts who live above her from the premises. This chick and her cronies sell drugs in and out the complex and they yell and fight most of the time. This is gross disgust to other paying residents. She spreads rumors and she had my health care proxy attacked by her cronies knowing I have medical concerns and conditions. It took the police three years to take it serious. And management has mentioned that they are unable to deal with the harassment concerns. On top of that, I was hit with a barrage of racial remarks from this same resident. Enough is enough!!!
Pineapple - 9-Jun-19 @ 3:41 AM
My neighbors across from me have been drilling since this morning they just stopped at 10:25 what do I do if and when it continues, please someone give me and answer
Butter - 8-Jun-19 @ 3:31 AM
Hi i have moved in to a down stairs flat i am 6 months pregnant and upstairs neighbour has took over yard its supposred to be shared but its all his stuff. He has but a shed partitioning the yard in two but he comes though and uses our half of the yard as well can i block it off so he doesnt come though. I thinking about my child being outside and him coming in yard where my child is.
Ash - 4-Jun-19 @ 11:54 AM
I have reported a neighbour for several years to the local council and nothing ever gets done perhaps that is because he worked for the council involved, he built a huge shed in his garden and fitted it out as a joinery workshop, he has no planning permission he used bench saws, planer, rip saw, these are all commercial machines, he advertises a business which has a fake business address, and none of his leaflets etc show who he is, all the works is done at his house with timber being taken in and sawn up day and night 24/7, he prefabs shed and garden furniture and takes them away on a trailer he constantly saws logs with a chain saw which he sells at the front of his house the chain sawing is effecting everyone living in the area and also children in the play park behind where he saws logs. over the past two weeks he has knocked down part of a council wall and made an access into the park directly from his garden he has erected a huge fence with a gate into the park fence is well over the height of 2m by at least 60cm possibly 80cm. the reason for the high fence is obviously to hide a huge shipping container that he has just had delivered , he has been reoorted to environmental health several times due to the obvious health hazard of noise and dust pollution and burning of tanalised timber off cuts and also creating black smoke yet the environmental health andalso the counciljust dont do anything , this amounts to anti social behaviour and also pollutionas well as breaches of planning , the person has been seen using his huge 4x4 driving on the park paths which is contradicting a local by law and appears to be using the new formed gate to deliver timber to the container using the park foot paths as a personal drive what do you have to do to get the council to do something its a disgrace that people can break the law as this person is doing and nobody seems to do anything to stop it
bob - 20-May-19 @ 3:21 PM
Hi my two girls 1/5 other is 3 my neighbor sent me a letter today that she have to wake up 4.30 am so her bed time is 8pm but because of us she could not sleep well we go to bed at 10pm shall I write back a Letter for apologies or face to face say sorry? But kids are kids they can't stop screaming or being noisy I try my best to take them For bed at 8 but as I get up from bed my little one wake-up I don't know how m so upset n feel sorry for my neighbor too.
Ann - 16-May-19 @ 2:10 PM
I live in house flats so me and my 2 year old live at top and a guy lives underneath the past 2byears we've had none stop arguments he blasts his music at night knowing my son is in bed he's nice one minute then the next he will make noise again with all his mates shouting screaming slamming doors council are useless giving him chance after chance I'm looking my mind I feel like I'm starting to get depression worrying every night about noise our walls are very fin too neighbour knows this I've lost so much weight will somebody please help I am bidding but on band 4 been over a year nothing yet
Sarah - 14-May-19 @ 7:34 PM
Council have taken a garage down in my garden and next doors i would say rubbish but its things like a patio umbrella wirrlie washing line with cable on rubber tubing metal swing frame and they have fallen into my garden i cant let my young children into the garden due to the danger aspect ie lots of wire off line could course serious i have tried knocking but they wont answere wot should i do ?
Priblem - 14-May-19 @ 3:46 AM
I live at 70 union street brechin dd9 6hq ,I have noticed that a neighbour is throwing rubbish out the window ,the contents are sanitary towels ,milk cartons etc .its becoming eye sore pleasehelp Kind regards David
Pedro - 8-May-19 @ 12:33 PM
We live in a block of four flats (a converted Edwardian house). Our neighbour , a school has moved 15 industrialsized bins right on to our boundary , they are also getting a compactor. This is causing a huge nuisance with banging lids glass bottles etc. Bins often open with empty milk cartons etc. As you can imagine we now have no peace and enjoyment in our garden any more it operates on Saturdays and Sundays by staff living in . We are all at our wits end . We have written to the neighbours with a reply , it’s whatwe are doing , tough luck basically . I don’t think for one minute the council will help as they get planning for anything they want .We are really upset by this nuisance and is it is causing huge stress which is affecting our health . What can we do please.
snowball - 6-May-19 @ 11:21 AM
Share Your Story, Join the Discussion or Seek Advice...
(never shown)
(never shown)
(never shown)
(never shown)
Enter word:
Latest Comments