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When you Should Contact your Local Environmental Health Department

By: Jeff Durham - Updated: 7 Apr 2020 | comments*Discuss
Air Quality Environmental Health

If you have already read a number of articles contained on this website, you will have begun to realise that your local authority’s environmental health department covers a vast remit and they often your first port of call if you are experiencing problems with your neighbours or within the community as a whole.

It can be far quicker to obtain a resolution if you contact your environmental health department first as opposed to calling the police when dealing with many neighbourhood issues. In fact, in most instances, even if you call the police, they might refer you back to the environmental health department first. Here are the many issues that the environmental health department would deal with:

Air Quality

If your enjoyment of your own property is being affected by a Neighbour’s Bonfire or barbecue or if an industrial chimney is causing a problem.

Contaminated Land

Where you suspect that chemicals or associated materials have polluted either a water supply or have contaminated land.

Dangerous Dogs

If you have a problem with a Dangerous Or Nuisance Dog in your area or you have been attacked or been threatened by an attack from a dog. You’d also contact the department if you're concerned about persistent dog fouling outside your house or on local parks.

Food Standards

If you are concerned about the hygiene of a particular business which is manufacturing and/or selling food or drink to the public, or you have suffered a health problem as a result of eating suspected contaminated food.

Noise Levels

If you are suffering from the effects of Excessive Noise as the result of a neighbour’s party, loud music, a nearby factory or some other kind of business which is generating excessive noise or if you have an Incessantly Barking Dog in the neighbourhood.

Pest Control

If your own home or a nearby property has been plagued by pests which could be anything from a wasps’ nest to rodent control.


If flytipping has occurred on your street or if you suspect a neighbour to be guilty of flytipping elsewhere.

Graffiti and Flyposting

If graffiti or flyposting is happening in your area, your environmental health department will also deal with this.


If a neighbour is guilty of not disposing of their household waste correctly, or if you are experiencing a lot of litter on your property or street as the result of a business nearby.

Of course, in many of these instances, the problem can often be resolved by speaking to the relevant neighbour or nearby business first. However, if you’re unable to obtain a satisfactory resolution to a particular problem from the person(s) involved, or you don’t know who might be responsible for causing the problem, then all of the above fall under the jurisdiction of your local authority’s environmental health department. They have the powers and the weight of the law behind them to begin an investigation and to enforce a resolution, be that through the courts, if necessary.

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I would like to report a complaint against my neighbour tipping their rubbish and household waste on the alley. This is causing trouble for me Their is flys and rat coming to my garden in order my kitchen door next to the alley , they are tipping recycled boxes, tree branches, paint boxes, bath tubs and all sorts of things. I would like someone to please look into this matter as soon as possible please.
Sofia - 7-Apr-20 @ 2:59 PM
Who do i speak to about someone i know who is breaking the rules during covid19 lockdown? I have tried & told them about what they shouldnt be doing & I’m just being ignored & it is causing arguments so ive given up! But afraid of catching covid as this person keeps getting lifts to work from his friend who doesnt live here nor works with him!! I have already been spoken to like crap being called paranoid etc iv had enough, we all have to do these rules & we know it’s not temporary, but the small minority is ruining it for us all!
MissyM - 7-Apr-20 @ 9:53 AM
Mohammed el Fiad - 2-Apr-20 @ 5:59 PM
My neither is playing and electric guitar constantly. The noise is played so loud it can be heard through a brick and noise cancellation headphones. Noise happens for up to 12 hours at a time. Noise has been going on for 3 months. How do I request Environmental health intervene ?
GG - 29-Mar-20 @ 10:05 PM
Our neighbour regularly throws food & human waist out of front room window, it stinks , he has Carers but no one ever clears it up , it’s a council house , 12 Maud janes Close Ivinghoe LU7 9ED don’t know who to report it to , but it’s discussing, please help
Max - 27-Mar-20 @ 5:29 PM
My neighbour quite often leaves rubbish which is supposed to be disposed, at their front door. Their front door is less than 1 and half metre away from our front door. We alerted them with photos but they get annoyed if we take photos and inform them. They have kids under 16 so have we two children under 14. Now the fear of coronavirus among the people all over the world is growing higher and higher since the cases are rising dramatically everyday. We all know how important it is to be clean and stay away from any form contamination or interaction with unclean or dirty things. I need advise what we should do because they dont pay any attention to our request. Thank you
Zulfi - 27-Mar-20 @ 12:17 PM
My neighbours are alcoholics and they are drinking sometimes 3 days and more in raw. They are talking very loudly and sometimes they are screaming. Many timesthey are arguing very loud at night and screaming, probably throwing something at home as a consequence. Few times it ended up them shouting on the street. We tried to talk to them 3 times and ask if they can keep the voices down. First time the neighbours were aggressive and tried to threaten us with the physical power coming from their family. Second time they promised to be more quiet but it did not happen. Last time they first promised to keep the voice down but after me saying that it didn’t happen last time the neighbour became aggressive and tried to pull me outside of my house for the fight. Escaping from the fight was easy as the person had a lot of alcohol in her. Up to now they are still loud in the day and the night time. Can I do something else with it? Because I don’t want to wait for something serious to happen so I can call the police.
Dara - 13-Mar-20 @ 9:58 AM
My neighbour has an old matress, freezer, loads of bags of household waste they never recycle, a old fire, builders rubble in front and back garden what action can be taken to get this removed my wife has a rodent phobia and we have an autistic daughter i need to get this sorted, thanks
Alan - 10-Mar-20 @ 10:48 PM
Please this is confidential no names to be used, our neighbour has had a dirty smelly mattress in the yard for over 12 months, Plus other rubbish we will not approach them as she is in rented house and not a nice neighbour, can anyone please get her to move this mattress and bed etc
Frosty - 10-Mar-20 @ 9:07 PM
Stairs at the side of flats vagrants and alcohol drinkers congregate rubbish and being used as a public toilet stairs used by tenants with children I have not been able to find out who would be responsible
Ray - 6-Mar-20 @ 1:01 PM
My nextdoor neighbour is causing me quite a few problems. He has completely neglected his property for the last few years. He’s garage door is the latest thing, it is hanging off the hodges and he has made no attempt to fix it. The guttering next to my property has broken and it is constantly pouring water over to my side also he is letting trees get out of control right near my property which worries me when there are high winds and I’m also concerned about the roots damaging my property. I have approached him many times and written letters and still he does nothing. I really need some advice as to what to do next.
Tinks - 5-Mar-20 @ 1:10 PM
5 years now of onging deasel generator muffled noise and vibrations which im sure is being used in the property next to me indoors alot of regular people and family members come and go alot of unusual activities also there are clues where they have the generator situatedfixed up to a redundant flue ..gas runs constantly and windows and doors left wide open they are all out of work but can afford to bewasteful heating and lighting wise ..and afford to use taxis on a daily basis ..the authorities arent interested yet iv suffered 5 years of constant droning buzzing and vibrations resulting in sleep deprivation on a regular basis..Liskeard Cornwall
Redwhale - 1-Mar-20 @ 6:12 PM
I would like to annoymously report a cafe i live next to...they have a large silver bin with a blue lid which they leave open the food is attracting mice in my back yard..the cafe in question also use 4 BLACK BINS AS WELL AS THEIR OWN INDUSTRIAL BIN ALL FULL OF TINS AND PRODUCTS THAT SHOULD not be put in such bins....theie bins are on my property too and refuse to move them....i have MS AND STRUGGLE FOR ACCESS AT BACK IF MY PROPERTY MOST DAYS SEEING VERMIN HAS PROMPTED MY COMPLAINT
Rocket - 29-Feb-20 @ 1:18 PM
Hi, the people who live in the flat above us shower late at night, about 11pm. They have a power shower motor which causes a lot of noise and wakes us up. Is there any legal action that can be taken?
BC - 28-Feb-20 @ 11:30 PM
I'm wondering if you can help. There is a contstant droning sound or some kind of machinery.That is permanently on in the maybush area.Been going on for over a year now.Environmental health dont help. It affects my sleep and my families sleep.I don't know if it's a generator being left on. But some nights it worse than others.It is really beginning to affect my health. Not sure if its comming from the new build on Wimpson lane or the docks.But no one can seen to help.Out neighbours also hear it.There is literally no let up from the noise. It gets right inside your head and body. Who can help me please. I'm going slowly insane.In the middle of the night it is so loud and wakes me. Some one somewhere knows where this is comming from.Please advise me.
Naomi - 28-Feb-20 @ 9:35 AM
Looking for advice,. My neighbours car on his drive which is directly next to ours has mould growing all inside? Is there any health issues with this for us? Many thanks
Ki - 24-Feb-20 @ 4:05 PM
My neighbour didn’t put any grass on their land since they built the new houses, and they live here for few years and still don’t put any grass on their whole yard , their house land is higher than my house , they causing our street’s road very dirty, especially Everytime when is raining , the sand from their house will wash down the hill , and the sand always stuck in front of my driveway. When I drive my car into the garage , the garage floor is disgusting!
Evelyn - 24-Feb-20 @ 5:47 AM
My neighbour has 4 dogs and does not pick up after them. We now have rat infestation in the backyard. I have told him that rats eat dog poo but he refuses to believe me and does not want to accept responsibility.We live in rented accommodation. We had this same problem last year where I called pest control. Its £115 for each call out. What can I do?
Hannah - 13-Feb-20 @ 9:42 AM
Hello, I certainly agree with the topic of nuisance neighbours. Our neighbours have had a skip, full to the brim of rubbish (household & building rubble) in their front garden for over 6 months. It's a 2 week permit for skips usually so this is most peculiar. It's unsightly and we live quite close to a farm and fields, I certainly worry about the possibility of rats this close to our property. Can I report them??
Sedwards - 6-Feb-20 @ 10:40 AM
What can I do about an old mouldy car full of household rubbish sitting in my neighbours driveway for nearly 2 years It’s so depressing and bringing the whole street down
Vik - 5-Feb-20 @ 9:23 PM
My local gym’s rubbish bins are always overflowing and they have a corner full of the latest dumped rubbish constantly. On windy days the said rubbish is flying around the whole car park which is shared with other businesses who are constantly having to pick up said rubbish as the gym won’t accept responsibility for the rubbish. This issue has been reported before but never improves so what else can be done?
Raven - 1-Feb-20 @ 10:20 AM
A neighbour had her garden landscaped and 2 massive sacks of sand and gravel have been left on the street ....for the last six months it's been there
Helen - 28-Jan-20 @ 6:31 PM
Hi, I would like to report a hygiene problem from one of my neighbours. The bins are contaminated and overflowing. There is constant litter on the front and food waste around the floor. The bins have now been like this for a good Few weeks and no one seems to be doing anything about it. I’m very concerned for my children who play outside the house and if this continues to stay like this it could lead to far worse problems like rats. I would really appreciate some help with this but would to remain anonymous as I don’t want it to cause problems.
Belle - 16-Jan-20 @ 7:03 PM
I live in a council property and the wall have been taken half way down and half of it is still lose and iv told them for two day now and that still not done nothing it’s a chunk of a wall hanging off is there anything I can do cause it’s not on now my mum is 67 and it could fall on her
Patch - 14-Jan-20 @ 10:03 AM
Having a big issue with a neighbors cat.It's had 2 litters in the space of a year. The kittens only ever come into my garden to use as a toilet, I cannot let my young son out to play as it's always covered in cat mess!! Can't talk to them about the issue as they don't appear to care at all.I have tired numerous repellent ideas but none seem to work!What can I do now? Getting really frustrated.
Matty - 12-Jan-20 @ 7:55 AM
We live in our home approximately 8 month ago our neighbour's moved out, house is up for sale but the garden is still full of refuse, old toys, trampolinesetc which is fine but the household rubbish really needs to be removed its disgusting the address is 902 york road seacroft leeds LS146HTit is to the rear of the property, there is a green full bin at front of house we put out but they wont empty it because it is really heavy please could you help thankyou Karen Russell-wild
Refuse - 6-Jan-20 @ 1:59 PM
A new shop has opened and I have a vacant carpark due to the business I live next to being moved. The new shop a meat centre a door down from the car park have acquired a skip and it's become a health hazard due to it overflowing. The new people have destroyed my walk way pavement, their loose and again health hazard. I've even hurt myself due to the scattered debris. Please help.
Plzhelp - 6-Jan-20 @ 7:41 AM
Can everyone help me please, I have a problem with very bad smell coming from the downstairs property that is spreading everywhere in my flat, some days it is very difficult to stay in ta house and sometimes the smell lasts for days. I did discover that the downstairs property are using a comecial steemer but I can't see any extractor fans so I'm assuming that why the smell comes in to my flat, also I discovered that they using my draining sistem to pump out the steam, I get smelly steam coming out from the sinks and bathtub. Any advice would be much appreciated
Frisby - 27-Dec-19 @ 6:22 PM
Living in an attached house. Problems with the neighbours for years regarding their constant rubbish tip of a house that plagues them with flies, rats etc and then of course as it’s an attached house so it plagues us. Is there something we can do as it’s not right
Lucy - 18-Dec-19 @ 8:28 PM
I used to have a good relationship with my neighbour below over the last 10 years. He's always been a bit loud but we had a good relationship and every time I'd complain about noise he was always apologetic. Sadly since he met his new girlfriend three years ago life became hell with door slamming, his dog started barking more and all she ever did was being at home all day and using the bathroom while making a lot of noise till early hours in the morning. As soon as I raised a complain he started to turn against me and started taking it out on my kids (who are always of the house from 8am till 6pm) except weekends. Life became unbearable. He's now rented his property to three people who have divided the property and have TVs in every single room playingtill late hours of the night and heard through my bedroom. Rubbish overflowing from their bins and cannabis comes through my property non stop. I tried the police and the council but they are very slow at responding. I spoke to them and I get different people answering the door giving me different stories. My health has deteriorated as a result and I have developed anxiety and disruptive sleep patterns. I am so sensitive to everything I want to leave this city and live in the wildreness in total isolation.
Chris - 12-Dec-19 @ 3:38 PM
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